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FUNCTIONAL AREAS OF A BUSINESS

Total questions: 20

Worksheet time: 9mins

Name
Class
Date
1.

Which of the following functional areas of a business is most likely to be responsible for recruiting new staff?

a)

Business support services

b)

Finance

c)

Human resources

d)

Operations management

2.

Which of the following functional areas is most likely to be responsible for sourcing raw materials?

a)

Finance

b)

Operations management

c)

Procurement

d)

Sales

3.

Which of the following functional areas of a business is most likely to be responsible for producing a radio advertisement to raise awareness of its new product?

a)

Customer service

b)

Marketing

c)

Operations

d)

Sales

4.

Which of the following functional areas is responsible for converting inputs into outputs?

a)

Finance

b)

Operations Management

c)

Research and Development

d)

Sales

5.

Which one of the following is a task which is most likely to be carried out by an employee working in the research and development department of a chocolate bar manufacturer?

a)

Create new recipes

b)

Design an advertising campaign

c)

Find cheaper suppliers of ingredients

d)

Redesign the packaging label

6.

The human resources function of a large organisation is most likely to support the finance function by:

a)

purchasing a new accounts package

b)

recruiting an additional employee

c)

updating its supplier database

d)

using social media to encourage more sales

7.

In a large company the research and development function is most likely to work with the operations management function to:

a)

develop new manufacturing processes

b)

provide administrative support

c)

recruit production operatives

d)

source cheaper raw materials

8.

Which of the following is the most likely consequence to a manufacturer of a poor relationship between its purchasing function and its operations management function?

a)

Incorrect prices

b)

Insufficient stocks of raw materials

c)

Late payment of employee wages

d)

Too few staff

9.

Handles many functions of your business. Provides labor law compliance, hiring and training, compensation, relational assistance and help with handling specific performance issues.

a)

customer service

b)

HR

c)

logistics

d)

research and development team

10.

It is about gathering information concerning your target customers. Who are the people you want to sell to? Why should they buy from you as opposed to a rival business?

a)

marketing

b)

logistics

c)

warehousing department

d)

customer service

11.

Takes care of Advertising

a)

Human resources

b)

Production

c)

Marketing

d)

Finance

12.

Handles Sales

a)

Human resources

b)

Production

c)

Marketing

d)

Finance

13.

Handles Customer Accounts

a)

Human resources

b)

Production

c)

Marketing

d)

Finance

14.

It's in charge of Training

a)

Human resources

b)

Production

c)

Marketing

d)

Finance

15.

Responsible for Buying

a)

Human resources

b)

Production

c)

Marketing

d)

Finance

16.
Which phrase best describes a functional area?
a)
A department within a business
b)
A group of customers
c)
A supplier
d)
Different branches of business
17.
Which of the following is NOT a functional area?
a)
Finance
b)
Human Resources
c)
Customers
d)
Marketing
18.
What is the main function of the finance department?
a)
Deals with people working in a business
b)
Deals with all aspects of making a product
c)
Deals with all aspects of money in a business
d)
Deals with what customers want
19.
What is the main function of the human resource department?
a)
In charge of everyday duties 
b)
Deals with money in the business
c)
In charge of making decisions about what customers want
d)
Deals with people working in a business
20.
What is the main function of the marketing department?
a)
In charge of everyday duties 
b)
Deals with money in the business
c)
In charge of making decisions about what customers want
d)
Deals with people working in a business