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WorksheetsCommunication at Work - Voicemail
Total questions: 10
Worksheet time: 5mins
Which of the following should you do when leaving a voice message?
Leave a call back number
Say who's calling
Sound friendly
All of the above
Voice messages should be no longer than ___________?
60 seconds
10 seconds
3 minutes
5 minutes
All of the following information should be included in a voice message EXCEPT
Who's calling
Callback number
What you had for dinner
What the message is about
To make sure you have a positive tone, what should you do?
Frown
Smile
Pout
Scream
Which of the following is the best way to start a voice message?
"Hi, I hope you're doing well. My name is John Smith....."
"What's up, I'm looking for......"
"Why are you not answering your phone?"
"Hi, uh.... I'm calling about, um....."
Which of the following is the best way to end a voicemail?
"Bye."
"If I don't hear back, I'll call again."
"I look forward to hearing from you."
"Peace out."
You are more likely to receive a call back if you....
Have a poor attitude
Forget to leave a callback number
Leave a 5 minute long message
Have a nice and pleasant tone
Which of the following is the best way to speak during a voice message?
Fast and in a hurry
Clear and slow
Mumbling
Using fillers such as "uh...," "um...," "like...."
All of the following are included in the 5 W's EXCEPT....
Who
Work
When
Where
Which of the following will help you leave a clear, short voice message?
Make up what to say during the message
Call without a reason why
Forget who you are calling for
Write down what you want to say before you call
