If line status is barring or suspended and he didn’t make any usage more than 90 days and less than 100 days to reactivate the line again he should recharge

CST can make final termination for prepaid line through call center agent

Sim swap fees is 5 LE

You can delegate any one to make sim swap even if he didn’t have delegation letter

If cst need to locate his device due to stolen case, he can call us on 111

Cst can make suspension in lost and stolen case for

Before agent take lost and stolen suspension action on system the agent should make verification with CST

MNP customer can port in we if he not completed 4 months on his exist network

Postpaid customer can call 800 for 14 PT/ call

If customer call us and call dropped from his side we will not follow up with him