Worksheets11142020_A+_Lesson_4_Quiz
Total questions: 10
Worksheet time: 3mins
For systems that require a high level of reliability, what memory feature is available?
ECC
DIMM
Parity checking
DDR3
You need to increase the amount of RAM in a desktop computer. Which of the following do you need to consider? (select all that apply)
ECC or non-parity
DIMM format
Motherboard speed
Size of the HDD
A user need to upgrade RAM and is looking for DDR3, what is the pin count and voltage of this type of RAM?
184 pins, 2.5 to 2.6 V
240 pins, 1.8 to 1.9 V
240 pins, 1.35 to 1.5 V
288 pins, 1.2 V
Which of the following is the current standard for connecting internal mass storage devices to a PC motherboard?
SATA
PCIe
PATA
SCSI
The company you work for allows users to request an additional Solid State Drive (SSD) by submitting a help desk ticket. Occasionally, after receiving the upgraded computer, a user will report that they are unable to see the new drive. What has the technician likely forgotten to do in these instances?
Install the device driver
Connect the cable to the motherboard
Partition the new drive
Restart the computer
A user at your company needs to be able to permanently store a copy of monthly files in a fireproof safe for compliance purposes. The files are not large, only amounting to 300 Megabytes (MB) each month. Which optical media is best suited for this purpose?
CD-R
DVD
Blu-ray disk
CD-RW
A user reports hearing a clicking sound and received an error message when saving a file. What actions do you take? (select all that apply)
Run the chkdsk /f program
Run the bootrec /fixmbr program
Perform a S.M.A.R.T check
Replace the disk
A user calls to report a computer is failing to boot. Upon inspection of the computer, you notice that there is a Universal Serial Bus (USB) thumb drive attached to the laptop. You suspect this may be the cause of the issue. What can you do to test this theory and then solve the problem? (select all that apply)
Question the user about what has changed recently on the system
Remove the USB and attempt to boot the computer
Review previous tickets that the user submitted
Check the device boot order in the BIOS
You setup a Redundant Array of Independent Disks (RAID) level 1 on a system to mirror the hard disk. After rebooting the system, you receive an error and find that a disk has failed. What action do you take?
Backup the data on the active disk
Replace the failed disk
Use 3rd-party software to recover data from the active disk
No action is needed
A user is unable to read a disk from the Compact Disk (CD) drive. Which of the following action can you take when troubleshooting the optical drive?
Clean the laser head
Defragment the hard drive
Ensure the proper codecs are installed
Run the chkdsk /r program
