WorksheetsWEDNESDAY 11/18 - REVIEW Test 5 OUIZIZZ CH 3.2
Total questions: 30
Worksheet time: 20mins
What percentage of Americans use cash for all purchases?
24%
25%
85%
94%
In order to spare the customer’s embarrassment if their card is declined, it is important to handle the situation with
Respect and Courtesy
Your own money
Pity and Sympathy
A coupon for next time
Where are large bills, such as $50’s and $100’s, typically placed within a cash register?
Never accept bill's larger than $20
In the compartment with the $10’s
Below the Cash Drawer
Wherever there is the most room
Approximately what percentage of Americans use a credit or debit card for at least some of their purchases?
80-90%
50-60%
30-40%
10-20%
What should you do if a customer argues that they are owed extra change, you don’t think they’re right, and they escalate their tone?
Escalate your tone to match the customer’s tone
Call a supervisor immediately
Deny the customer’s request
Call security
If you suspect a card is stolen, you should:
Alert your supervisor when the customer has left the area
Take the card and call the police
Ask them if they stole the card
Process the transaction and mind your business
To keep customers coming back, consistently show them that you
Value them and are dedicated to their satisfaction
Will give them a discount if they ask for it
know everything about your product
Don’t approve of other store’s because your store is better
The Sales Tax in Thibodaux, Louisiana is currently:
9%
4.5%
9.4%
9.5%
Which of the following is a good transition statement that can lead to closing a sale?
“Are you ready to buy this?”
“Do you want to buy this today or come back later?”
“Would you like that folded or left on the hanger?”
“Are you sure that’s the shirt you want to buy?”
Suppose a customer’s purchases total $52.14 and the customer gives you $60.25. What’s the correct change using the fewest number of bills and coins as possible?
A $5 bill, 2 $1 bills, 1 dime, 1 penny
A $5 bill, 3 $1 bills, 1 dime, 1 penny
A $5 bill, 3 $1 bills, 11 pennies
A $5 bill, 2 $1 bills, 11 pennies
A dishonest shopper who tries to scheme salespeople by arguing that they paid with a bigger bill to get more change than they are owed
Short-Change Artist
Telemarketer
Quick-Cash Artist
Grab and dash con
moving or changing from one thing to the next
Transaction
Authenticate
Transition
Perception
When the customer makes the decision to purchase
Authenticate their information
Close the sale
Ask for their number
Evaluate service
A standard number assigned to produce and other items is known as the
SKU
PLU
UPC
NFC
A unique number assigned by the retailer is known as
SKU
PLU
UPC
NFC
Recipients receive checks or vouchers to purchase specific designated foods to supplement their diet
SNAP
EBT
WIC
FOOD STAMPS
The POS is where sales associates
greet the customers
explain the product features and benefits
use upselling and cross-selling strategies
Ring up purchases and receive payment
POS stands for
(a)
UPC stands for
(a)
SKU Stands for
(a)
PLU stands for
(a)
EBT stands for
(a)
NFC stands for
(a)
PIN stands for
(a)
ATM stands for
(a)
SNAP stands for
(a)
How are you liking the Quizizz? Do you find it is helping you prepare for your tests?
I like Quizizz. It helps me prepare for my test!
I am indifferent/ Quizizz is ok but it isn't helping me with my test as much/ would prefer something else
I do not like Quizizz. It does not help at all.
Quizizz helps with my test a little. I don't mind it.
Which of the following is used for Mobile payments?
NFC
EBT
SKU
PLU
Which of the following is the form of payment associated with food stamps?
EBT
SNAP
PLU
ATM
Which of the following contains specific product information including Description, Price, Tax Status
POS
UPC
PLU
SKU
