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EPF WFR Skills Course- Final Exam

Total questions: 70

Worksheet time: 12mins

Name
Class
Date
1.

Jasmine created an interactive department calendar, using an app to track attendance. Essentially she demonstrated:

a)

Creativity

b)

Efficiency

c)

Professionalism

d)

Big Pictures Thinking

2.

Which of the following statement best resembles the creative process?

a)

Find a disruption and imitate it.

b)

Find a repeating pattern.

c)

Find a pattern and disrupt it.

d)

Focus on a single idea and repeat it.

3.

Eli proposed a plan to expand his business while cutting costs. This is an example of:

a)

Professionalism

b)

Big-Picture Thinking

c)

Dependability

d)

Creativity

4.

The ability to find and allocate available resources to improve a product or service is an example of:

a)

Critical thinking

b)

Innovation

c)

Information security

d)

Career Management

5.

Which of the following best resembles initatives?

a)

Following leadership obediently

b)

Seizing a leadership opportunity

c)

Ethically demonstrating opportunities

d)

Making quality evaluations

6.

Shawness submitted new procedure to her supervisor on how to improve sales and services, based on a new model she learned about during a professional development conference. These new procedures:

a)

Negotiation

b)

Innovation

c)

Collaboration

d)

Initiative

7.

The activity of examining information, events, or relationships, and making disciplined assumptions that are clear, rational, open-minded, and based on evidence is:

a)

Subjectivity

b)

Critical thinking

c)

Brainstorming

d)

Managing resources

8.

Paul feels the schedule posted at his place of employment is confusing. He creates a new from and presents it to his manager, sharing his thoughts on how it could improve the current schedule. This show's Pauls

a)

Values

b)

Diversity

c)

Integrity

d)

Initiative

9.

Complying with workplace policy demonstrates:

a)

Creativity

b)

Diversity

c)

Integrity

d)

Sensitivity

10.

Being a responsible citizen means you should

a)

Make ethical decisions.

b)

Be number one in your office

c)

Be as productive as possible on the job.

d)

Try to please everyone around you

11.

To consistently works to one's best ability and is diligent, dependable, and accountable for one's actions

a)

Initiative

b)

Work Ethics

c)

Integrity

d)

Dependability

12.

To comply with laws, procedures, and workplace polies; demonstrates honesty, fairness and respect

a)

Initiative

b)

Work Ethics

c)

Integrity

d)

Diversity

13.

Employs originality, inventiveness, and resourcefulness in the workplace is what personal quality:

a)

Critical thinking and innovation

b)

Big Picture Thinking

c)

Problem solving

d)

Teamwork

14.

To use sound reasoning to analyses problems, evaluate potential solutions, and implement effective course of actions is what professional knowledge skill:

a)

Career and Life Management

b)

Big Picture Thinking

c)

Critical thinking and Problem Solving

d)

Continues Learning

15.

Justine told his boss he would finish the financial report by Friday. Following through on his commitment is an example of which positive workplace trait?

a)

Resourcefulness

b)

Problem Solving

c)

Integrity

d)

Honesty

16.

To independently look for ways to improve the workplace and accomplish task is what positive workplace trait?

a)

Big Picture Think

b)

Career and Life Management

c)

Initiatives

d)

Continues Learning

17.

As an employee, employers assess your work ethics based on your:

a)

Appearance

b)

Attitude

c)

Fairness to others

d)

Unused Personal leave

18.

An angry co worker complains about the way you do your job. the BEST response is to

a)

Be more assertive than he/she is.

b)

Call security for help

c)

Walk away to avoid conflict

d)

Remain calm and focus on a solution

19.

When resolving conflict, the main goal is to:

a)

Debate the problem and choose a winner

b)

Find middle ground or a win -win solution

c)

Explore solutions but punish both parties

d)

Determine the strengthens and weakness of concerns

20.

What part of your speech sets the tone, gain trust, gets the audience's attention?

a)

Supporting evidence

b)

Conclusion

c)

Introduction

d)

Non Verbal body language

21.

Which of the following strategies for dealing with conflict requires input from both sides to work through differences to find win-win solution?

a)

Avoidance

b)

Denial

c)

Negotiation

d)

Competition

22.

Values individual difference and works to collaboratively with people of diverse backgrounds, viewpoint, and experiences:

a)

Respect Diversity

b)

Teamwork

c)

Cooperative Learning

d)

Continues Learning

23.

Negotiates diplomatic solutions to interpersonal and workplace issues

a)

Problem Solving

b)

Conflict Resolution

c)

The Big Picture

d)

Career Planning

24.

Sierra has taken initiative to create a new operation manual for the office. To gather accurate information for the manual, she decides to survey the staff to determine which procedure are currently used. She is demonstrating:

a)

Internal customer service

b)

independence

c)

Career goal

d)

Telecommunication

25.

Why is having a cultural diversity on a company's staff a good idea?

a)

There is a broader ranges of talents, skills, and creativity

b)

It creates work ethics

c)

The work environment will be more ethical

d)

It meet the federal regulations.

26.

Sharing responsibilities for collaborative work and respects the thoughts, opinions, and contributions of other worker

a)

Customer service

b)

Teamwork

c)

Diversity

d)

Cooperative Learning

27.

Project tasks have been assigned to individuals team members. Which action MOST hurts the potential success of the team?

a)

Having distinct roles

b)

Inspiring competition among team members

c)

individual requesting help when problem arise

d)

Focusing exclusively on individual roles

28.

Which of the following BEST describes contribution to the success of any team?

a)

Working collaboratively with others

b)

Isolating your work to be more productive

c)

Asking others for assistance

d)

Volunteering to be the leader

29.

Understanding one's role in fulfilling the mission of the workplace and considers the social, economic, and environmental impact of one's actions is what professional knowledge skill?

a)

Career and Life Planning

b)

The Big Picture Thinking

c)

Continues learning

d)

Work Ethics

30.

Anticipating and addresses the needs of customers and co workers, providing thoughtful courteous, and knowledge services

a)

People Skills

b)

Team work

c)

Customers Service

d)

Conflict resolution

31.

________________ allows you the opportunity to define your company's goal's. ethic, culture, and norms for decision making.

a)

The vision Statement

b)

Legal disclaimers

c)

The mission statement

d)

The manufacture's resources.

32.

Oki is a sales associate at a computer sales store. He notice an older man with a tattered clothing enter the store. How should he first approach the customer?

a)

Inform the customer of available lay-away plans

b)

Ask the customers to look at posted dress code and leave

c)

Greet the customer and ask if he needs her assistance

d)

Waits for the customer to approaches her and then handle it.

33.

Jill's company will reimburse staff for taking professional development courses; which tells Jill that the company values

a)

Career Education

b)

Continue Learning

c)

Dual Enrollment

d)

Certified life Experiences

34.

Which skill is used when improving professional skills to stay up to date in ones career?

a)

Time Management

b)

Critical Thinking

c)

Continues Learning

d)

Workplace Safety

35.

One of the leading reasons why it is important for employees to seek professional development throughout their career is to prepare for

a)

Changes in lifestyle

b)

Boredom and burnout

c)

Life after retirement

d)

Changes in the workplace

36.

The main reason that businesses try to increase recycling program is because they want

a)

To provide extra jobs

b)

To keep work areas clean

c)

To increase savings by reducing waste

d)

Tp make the company more acceptable

37.

To plan, prioritizes, and adapts work goal to manage time and resources effectively

a)

Efficiency and Productivity

b)

Production

c)

Resourcefulness

d)

Teamwork

38.

Which of the following is the MOST creditable internet source for research?

a)

Web discussion forum

b)

A pollical advertisement video

c)

A peer review blog

d)

A private social network

39.

Locating information efficiently, evaluate the credibility and relevance of sources and facts and uses information efficiently to accomplish work tasks is what technical knowledge skill ?

a)

Information Technology

b)

Information Literacy

c)

Information security

d)

Information systems

40.

Understanding basic internet and email safety and following workplace protocols to maintain the security of information, computers, networks, and facilities is:

a)

Information Technology

b)

Information security

c)

Information Literacy

d)

Information systems

41.

Software intended to damage or disable other computers systems is:

a)

Malware

b)

Firewall

c)

Subscription line

d)

Wi Fi

42.

Which of the following is the BEST description of SPAM?

a)

An application for smart phones

b)

An unsolicited e-mail message or ad

c)

An unsolicited URL

d)

A secure protocol application for websites

43.

The primary internal component of a desktop computer used for information storage

a)

Monitor

b)

Hard drive

c)

VI doe card

d)

USB drive

44.

An example of a desktop computer operating system is

a)

Microsoft Office 2012

b)

Dell Computer

c)

Windows 8

d)

Adobe Flash

45.

Which is the greatest advantage of web-based application?

a)

Office line connectivity

b)

Accessibility

c)

Standard Format

d)

Secure Content

46.

The ability to use technology efficiency, with a range of skills coving levels from basic use to advance, specialized use is known as:

a)

IT certification

b)

Internet ethics

c)

Computer literacy

d)

Telecommunication

47.

Different devices don't always "talk or interact with each other, and this is also known as

a)

Simulation

b)

Compatibility

c)

Telecommuting

d)

Production

48.

Your employer asks you to run some errands. The reimbursement rate is .54 per mile. You drive 6.5 miles. How much will the reimbursement be?

a)

$ 8.31

b)

$ 4.57

c)

$ 3.51

d)

$ 12.04

49.

An employer responds positively to Alice's application by calling and asking her to interview in person. Her parents can help her the most by

a)

Assuring Alice that she will do great on the interview

b)

Writing a strong reference letter to her potential employer

c)

Purchasing a new ball gown for the interview

d)

Asking her mock interview questions and giving feedback

50.

Meeting organizational expectations regarding work schedule, behavior, appearance, and communication

a)

First impression

b)

Professionalism

c)

Self-representation

d)

Body Language

51.

If you are interested in a promotion , which of the following is essential?

a)

Taking co workers to lunch

b)

Acquiring and proving new industry knowledge

c)

Developing a friendship with supervisor

d)

Hire a life coach

52.

Professional trade organizations, classes, trade shows, and trade publications are used by businesses to

a)

Appeal to the general public

b)

Determine qualities to buy

c)

Obtain up to date information about industry

d)

set up an operation budget

53.

Plans and manages personal and professional goals related to education, career, finances, health and family is what professional knowledge competencies

a)

Continues Leaning

b)

Career and Life Management

c)

The Big Picture Think

d)

Efficiency and Production

54.

Demonstrating communication etiquette, using positive body language, and wearing workplace appropriate clothes reflects

a)

Project Management

b)

Independence

c)

Work Ethic

d)

Professionalism

55.

Carol often lets her personals problems and her home life negatively affect her attitude and work relationships.

a)

Diversity Awareness

b)

Professionalism

c)

Creatively

d)

Critical thinking

56.

Nicole always wears short skirts and boots. Management has told her that her outfits are inapporpriate for work, but she does not agree. She needs help with

a)

Professional ism

b)

Integrity

c)

Customer Service

d)

Work ethics

57.

What would be the preferred way to start a personal/ professional email to a new customer?

a)

Dear Mister or Madam (last name)

b)

Mr. or Ms. (last name)

c)

To Whom This May Concern

d)

Greetings from (company name)

58.

Maintains a safe work environment by adhering to safety guidelines and identify risks to self and others

a)

Following work place safety

b)

Following AUP

c)

Monitoring work place hazards

d)

All of the above

59.

This policy, is a set of rules applied by the owner, creator or administrator of a network, website, or service, that restrict the ways in which the network, website or system may be used and sets guidelines as to how it should be used

a)

AUP

b)

TTC

c)

ACI

d)

IT

60.

When following the rules of email etiquette typing the email in ALL CAPITAL is not recommended because it indicates

a)

Copyright

b)

Low vision

c)

Carelessness

d)

Anger

61.

One example of being ethically responsible online is avoiding plagiarism.

a)

True

b)

False

62.

Privacy invasion is a major downside of internet use.

a)

True

b)

False

63.

Many employers review application's social media accounts.

a)

True

b)

False

64.

If you post something on the internet, it is not permanent.

a)

True

b)

False

65.

Fair used copyright laws help you understand:

a)

What your values

b)

What can and can't be shared

c)

What kinds of posts should be shared on social media

d)

Your workplace's computer policies

66.

The way a person looks at problems, opportunities and situations. A person often likes to brainstorm and come up with many ideas to supports the company's mission.

a)

Continues Learning

b)

Big Picture Thinking

c)

Creativity and Innovation

d)

Career and Life Management

67.

The state of equilibrium where a person equally prioritizes the demands of one's career and the demands of one's personal life.

a)

Career and Life Management

b)

The Big Picture Thinking

c)

Continues Learning

d)

Recreation Activities

68.

Expanding your ability to learn by regularly upgrading your skills and increasing your knowledge based on changes in the workplace.

a)

Work Life Balance

b)

Continues Learning

c)

Career and Life Management

d)

The Big Picture

69.

Fair use and copyright laws help you understand:

a)

What your values are

b)

What kind of post should be shared on social media

c)

What can and cant be shared on-line

d)

Your workplace's computer policies

70.

Information Literacy refers to:

a)

The ability to find and evaluate and make use of information

b)

The attitudes necessary to use information ethically

c)

A necessary skill for lifelong and self-directed learning

d)

All of the above