WorksheetsEPF WFR Skills Course- Final Exam
Total questions: 70
Worksheet time: 12mins
Jasmine created an interactive department calendar, using an app to track attendance. Essentially she demonstrated:
Creativity
Efficiency
Professionalism
Big Pictures Thinking
Which of the following statement best resembles the creative process?
Find a disruption and imitate it.
Find a repeating pattern.
Find a pattern and disrupt it.
Focus on a single idea and repeat it.
Eli proposed a plan to expand his business while cutting costs. This is an example of:
Professionalism
Big-Picture Thinking
Dependability
Creativity
The ability to find and allocate available resources to improve a product or service is an example of:
Critical thinking
Innovation
Information security
Career Management
Which of the following best resembles initatives?
Following leadership obediently
Seizing a leadership opportunity
Ethically demonstrating opportunities
Making quality evaluations
Shawness submitted new procedure to her supervisor on how to improve sales and services, based on a new model she learned about during a professional development conference. These new procedures:
Negotiation
Innovation
Collaboration
Initiative
The activity of examining information, events, or relationships, and making disciplined assumptions that are clear, rational, open-minded, and based on evidence is:
Subjectivity
Critical thinking
Brainstorming
Managing resources
Paul feels the schedule posted at his place of employment is confusing. He creates a new from and presents it to his manager, sharing his thoughts on how it could improve the current schedule. This show's Pauls
Values
Diversity
Integrity
Initiative
Complying with workplace policy demonstrates:
Creativity
Diversity
Integrity
Sensitivity
Being a responsible citizen means you should
Make ethical decisions.
Be number one in your office
Be as productive as possible on the job.
Try to please everyone around you
To consistently works to one's best ability and is diligent, dependable, and accountable for one's actions
Initiative
Work Ethics
Integrity
Dependability
To comply with laws, procedures, and workplace polies; demonstrates honesty, fairness and respect
Initiative
Work Ethics
Integrity
Diversity
Employs originality, inventiveness, and resourcefulness in the workplace is what personal quality:
Critical thinking and innovation
Big Picture Thinking
Problem solving
Teamwork
To use sound reasoning to analyses problems, evaluate potential solutions, and implement effective course of actions is what professional knowledge skill:
Career and Life Management
Big Picture Thinking
Critical thinking and Problem Solving
Continues Learning
Justine told his boss he would finish the financial report by Friday. Following through on his commitment is an example of which positive workplace trait?
Resourcefulness
Problem Solving
Integrity
Honesty
To independently look for ways to improve the workplace and accomplish task is what positive workplace trait?
Big Picture Think
Career and Life Management
Initiatives
Continues Learning
As an employee, employers assess your work ethics based on your:
Appearance
Attitude
Fairness to others
Unused Personal leave
An angry co worker complains about the way you do your job. the BEST response is to
Be more assertive than he/she is.
Call security for help
Walk away to avoid conflict
Remain calm and focus on a solution
When resolving conflict, the main goal is to:
Debate the problem and choose a winner
Find middle ground or a win -win solution
Explore solutions but punish both parties
Determine the strengthens and weakness of concerns
What part of your speech sets the tone, gain trust, gets the audience's attention?
Supporting evidence
Conclusion
Introduction
Non Verbal body language
Which of the following strategies for dealing with conflict requires input from both sides to work through differences to find win-win solution?
Avoidance
Denial
Negotiation
Competition
Values individual difference and works to collaboratively with people of diverse backgrounds, viewpoint, and experiences:
Respect Diversity
Teamwork
Cooperative Learning
Continues Learning
Negotiates diplomatic solutions to interpersonal and workplace issues
Problem Solving
Conflict Resolution
The Big Picture
Career Planning
Sierra has taken initiative to create a new operation manual for the office. To gather accurate information for the manual, she decides to survey the staff to determine which procedure are currently used. She is demonstrating:
Internal customer service
independence
Career goal
Telecommunication
Why is having a cultural diversity on a company's staff a good idea?
There is a broader ranges of talents, skills, and creativity
It creates work ethics
The work environment will be more ethical
It meet the federal regulations.
Sharing responsibilities for collaborative work and respects the thoughts, opinions, and contributions of other worker
Customer service
Teamwork
Diversity
Cooperative Learning
Project tasks have been assigned to individuals team members. Which action MOST hurts the potential success of the team?
Having distinct roles
Inspiring competition among team members
individual requesting help when problem arise
Focusing exclusively on individual roles
Which of the following BEST describes contribution to the success of any team?
Working collaboratively with others
Isolating your work to be more productive
Asking others for assistance
Volunteering to be the leader
Understanding one's role in fulfilling the mission of the workplace and considers the social, economic, and environmental impact of one's actions is what professional knowledge skill?
Career and Life Planning
The Big Picture Thinking
Continues learning
Work Ethics
Anticipating and addresses the needs of customers and co workers, providing thoughtful courteous, and knowledge services
People Skills
Team work
Customers Service
Conflict resolution
________________ allows you the opportunity to define your company's goal's. ethic, culture, and norms for decision making.
The vision Statement
Legal disclaimers
The mission statement
The manufacture's resources.
Oki is a sales associate at a computer sales store. He notice an older man with a tattered clothing enter the store. How should he first approach the customer?
Inform the customer of available lay-away plans
Ask the customers to look at posted dress code and leave
Greet the customer and ask if he needs her assistance
Waits for the customer to approaches her and then handle it.
Jill's company will reimburse staff for taking professional development courses; which tells Jill that the company values
Career Education
Continue Learning
Dual Enrollment
Certified life Experiences
Which skill is used when improving professional skills to stay up to date in ones career?
Time Management
Critical Thinking
Continues Learning
Workplace Safety
One of the leading reasons why it is important for employees to seek professional development throughout their career is to prepare for
Changes in lifestyle
Boredom and burnout
Life after retirement
Changes in the workplace
The main reason that businesses try to increase recycling program is because they want
To provide extra jobs
To keep work areas clean
To increase savings by reducing waste
Tp make the company more acceptable
To plan, prioritizes, and adapts work goal to manage time and resources effectively
Efficiency and Productivity
Production
Resourcefulness
Teamwork
Which of the following is the MOST creditable internet source for research?
Web discussion forum
A pollical advertisement video
A peer review blog
A private social network
Locating information efficiently, evaluate the credibility and relevance of sources and facts and uses information efficiently to accomplish work tasks is what technical knowledge skill ?
Information Technology
Information Literacy
Information security
Information systems
Understanding basic internet and email safety and following workplace protocols to maintain the security of information, computers, networks, and facilities is:
Information Technology
Information security
Information Literacy
Information systems
Software intended to damage or disable other computers systems is:
Malware
Firewall
Subscription line
Wi Fi
Which of the following is the BEST description of SPAM?
An application for smart phones
An unsolicited e-mail message or ad
An unsolicited URL
A secure protocol application for websites
The primary internal component of a desktop computer used for information storage
Monitor
Hard drive
VI doe card
USB drive
An example of a desktop computer operating system is
Microsoft Office 2012
Dell Computer
Windows 8
Adobe Flash
Which is the greatest advantage of web-based application?
Office line connectivity
Accessibility
Standard Format
Secure Content
The ability to use technology efficiency, with a range of skills coving levels from basic use to advance, specialized use is known as:
IT certification
Internet ethics
Computer literacy
Telecommunication
Different devices don't always "talk or interact with each other, and this is also known as
Simulation
Compatibility
Telecommuting
Production
Your employer asks you to run some errands. The reimbursement rate is .54 per mile. You drive 6.5 miles. How much will the reimbursement be?
$ 8.31
$ 4.57
$ 3.51
$ 12.04
An employer responds positively to Alice's application by calling and asking her to interview in person. Her parents can help her the most by
Assuring Alice that she will do great on the interview
Writing a strong reference letter to her potential employer
Purchasing a new ball gown for the interview
Asking her mock interview questions and giving feedback
Meeting organizational expectations regarding work schedule, behavior, appearance, and communication
First impression
Professionalism
Self-representation
Body Language
If you are interested in a promotion , which of the following is essential?
Taking co workers to lunch
Acquiring and proving new industry knowledge
Developing a friendship with supervisor
Hire a life coach
Professional trade organizations, classes, trade shows, and trade publications are used by businesses to
Appeal to the general public
Determine qualities to buy
Obtain up to date information about industry
set up an operation budget
Plans and manages personal and professional goals related to education, career, finances, health and family is what professional knowledge competencies
Continues Leaning
Career and Life Management
The Big Picture Think
Efficiency and Production
Demonstrating communication etiquette, using positive body language, and wearing workplace appropriate clothes reflects
Project Management
Independence
Work Ethic
Professionalism
Carol often lets her personals problems and her home life negatively affect her attitude and work relationships.
Diversity Awareness
Professionalism
Creatively
Critical thinking
Nicole always wears short skirts and boots. Management has told her that her outfits are inapporpriate for work, but she does not agree. She needs help with
Professional ism
Integrity
Customer Service
Work ethics
What would be the preferred way to start a personal/ professional email to a new customer?
Dear Mister or Madam (last name)
Mr. or Ms. (last name)
To Whom This May Concern
Greetings from (company name)
Maintains a safe work environment by adhering to safety guidelines and identify risks to self and others
Following work place safety
Following AUP
Monitoring work place hazards
All of the above
This policy, is a set of rules applied by the owner, creator or administrator of a network, website, or service, that restrict the ways in which the network, website or system may be used and sets guidelines as to how it should be used
AUP
TTC
ACI
IT
When following the rules of email etiquette typing the email in ALL CAPITAL is not recommended because it indicates
Copyright
Low vision
Carelessness
Anger
One example of being ethically responsible online is avoiding plagiarism.
True
False
Privacy invasion is a major downside of internet use.
True
False
Many employers review application's social media accounts.
True
False
If you post something on the internet, it is not permanent.
True
False
Fair used copyright laws help you understand:
What your values
What can and can't be shared
What kinds of posts should be shared on social media
Your workplace's computer policies
The way a person looks at problems, opportunities and situations. A person often likes to brainstorm and come up with many ideas to supports the company's mission.
Continues Learning
Big Picture Thinking
Creativity and Innovation
Career and Life Management
The state of equilibrium where a person equally prioritizes the demands of one's career and the demands of one's personal life.
Career and Life Management
The Big Picture Thinking
Continues Learning
Recreation Activities
Expanding your ability to learn by regularly upgrading your skills and increasing your knowledge based on changes in the workplace.
Work Life Balance
Continues Learning
Career and Life Management
The Big Picture
Fair use and copyright laws help you understand:
What your values are
What kind of post should be shared on social media
What can and cant be shared on-line
Your workplace's computer policies
Information Literacy refers to:
The ability to find and evaluate and make use of information
The attitudes necessary to use information ethically
A necessary skill for lifelong and self-directed learning
All of the above
