WorksheetsCustomer Service
Total questions: 25
Worksheet time: 19mins
Our company does everything possible to promote _____________ loyalty.
consumer
customer
We believe that responding promptly to customers when they have a _______________ is an important part of this.
query
response
We provide a number of ways in which customers can _____________ a problem: this can be online, by email or online chat, by phone, or in person.
give
report
In the Customer _______________ we are constantly trying to improve our attention.
Loyalty
Support
We always try to improve our ____________ times, so that customers don’t have to wait long.
response
respond
Customers can ____________ a complain.
do
make
To make a complaint, we first ask them to ___________ the issue.
explain
report
So that we can _____________ a solution which best meets their needs.
make
offer
We also use these occasions to _____________ feedback from customers on their preferences.
get
give
The customer _____________ above all, it’s vital to make sure that at the end of the experience, the customer is satisfied.
experience
opportunity
Correct the sentence. There is one mistake in the sentence.
This is the goodest restaurant in town.
as good as
better than
the best
Correct the sentence. There is one mistake in the sentence.
The job was not as easier as we expected.
not as easy as
easier than
the easiest
Correct the sentence. There is one mistake in the sentence.
Marcia’s most hard-working employee in this company.
the more hard-working
the most hard-working
as hard-working as
Correct the sentence. There is one mistake in the sentence.
Our sales figures are the most low they’ve been for twenty years.
as low as
lower than
the lowest
Correct the sentence. There is one mistake in the sentence.
Our rival BJT has the bigest market share.
the biggest
bigger than
as big as
Correct the sentence. There is one mistake in the sentence.
Market conditions are more difficulter than last year.
more difficult than
the most difficult
as difficult as
Correct the sentence. There is one mistake in the sentence.
The less profitable of our three divisions is Europe.
as profitable as
the least profitable
the profitablest
Correct the sentence. There is one mistake in the sentence.
We need to think of ways of making our staff happyer.
as happy as
happier
the happiest
Correct the sentence. There is one mistake in the sentence.
Can you be carefuller in future?
more careful
most careful
as careful as
Correct the sentence. There is one mistake in the sentence.
The new building is best than the old one in many ways.
the best
better than
as good as
Complete the conversation following the instructions in the brackets.
Good afternoon. Smithson Electronics. (offer to help).
How can I help you?
Can I help you?
What can I do for you?
Complete the conversation following the instructions in the brackets.
Well, I bought a camera from you two weeks ago, and needed some more equipment.
Yes. (ask for more details).
What exactly is the problem?
Can you give me more details?
Complete the conversation following the instructions in the brackets.
Well, I ordered a new flash. You said it would take one week, but (say you haven’t got it).
it still hasn't arrived.
it hasn't arrived yet.
I haven't got it yet.
I haven't received it yet.
Complete the conversation following the instructions in the brackets.
(apologize)_____________________ I’m not very happy about it.
I'm very sorry about that.
I'm very sorry to hear that.
I apologize for the inconvenient.
I'm sorry for the inconvenient.
Complete the conversation following the instructions in the brackets.
Of course. I understand. (say you will investigate it immediately)
I'll look into it.
I'll deal with it right now.
