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WorksheetsInhouse_Quiz_27th Nov
Total questions: 15
Worksheet time: 8mins
Seller contacted stating that COD shipment value was Rs. 500 however got only Rs.496 in remittance. What could be possibility for the same?
RTO charges deduction
Seller opted for early COD plan
Negative wallet balance
Seller contacts stating that his/her product delayed and he/she already raised EDD escalation, now seller wants to know TAT for the update. What TAT needs to be inform?
TAT is 24 hours
TAT is 3 working Days
TAT is 24-48 hours
TAT is 48 hours
New pickup cut off timing is ?
11 AM
1 PM
2 PM
What are the reasons for which “pickup error” arises in shipments after scheduling pickup?
Pin codes are not serviceable
Technical issue
The seller has used a special character in the address line
Both A & C
Both A & B
What is the path to raise manifest escalation from shiprocket app?
Login --> Dashboard --> Escalate
Login --> View shipments --> Get help --> Pickup escalation
Login --> Dashboard --> pickup scheduled --> Escalate
Login --> View Shipments --> Manifest escalation
Early COD remittance will be processed only on Monday,Wednesday & Friday.
Yes
No
Weight dispute refund TAT is ?
3-4 Working days
3 Working days
5-7 Working days
24hrs from the accepted date
In SARAL app,What is the minimum amount of recharge ?
Rs.100
Rs. 200
Any amount greater than 0
Seller contacted stating that shipment status is pickup queued. From where agent will check pincode serviceability ?
Seller Panel > Tools > Rate calculator
ICRM >Pincode panel >Pincode updated panel
Seller contacted for RTO initiated shipment & no NDR was raised. To which team this case will be assigned?
LOPS-NDR
NDR Verification
Once the seller request for POD and after receiving POD.In how many days seller needs to inform shiprocket in case of denial from buyer ?
24 hrs
48 Hrs
7 Days
Multi Shipment Process can be activated from seller panel
Yes
No
Multi Shipment Process has API integration from panel
True
False
We can plance request to tech team for the same
What is maximum shipment limit of Multi Shipment?
10
5
3
Unlimited
If pickup token is expired,seller needs to reassign the pickup with other courier partner. Will freight charges gets adjusted?
Yes
No
