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Professionalism Review

Total questions: 24

Worksheet time: 13mins

Name
Class
Date
1.

rules about right/wrong that employees use to make good decisions

a)

workplace ethics

b)

workplace rules/expectations

c)

professionalism

2.

guidelines and/or what is expected in a workplace

a)

workplace ethics

b)

workplace rules/expectations

c)

professionalism

3.

a way of speaking, behaving, and thinking that helps a person to be successful in the workplace

a)

professionalism

b)

physical appearance

c)

reliability

4.

what you look like

a)

dress code

b)

hygiene

c)

physical appearance

5.

all of the actions you perform in order to stay healthy and clean

a)

physical appearance

b)

dress code

c)

hygiene

6.

a set of guidelines for what to wear

a)

physical appearance

b)

dress code

c)

hygiene

7.

having a willingness to change in order to find ways to do something better

a)

reliability

b)

self-improvement

c)

inner critic

8.

dependability; people can count on you to perform your best all the time

a)

reliability

b)

self-improvement

c)

inner critic

9.

the part of us that focuses on negative thoughts

a)

reliability

b)

self-improvement

c)

inner critic

10.

using the same manners from a face-to-face conversation on the phone

a)

professionalism

b)

phone manners

c)

personal space

11.

the area around someone's physical self or work area

a)

phone manners

b)

personal space

c)

professionalism

12.

Why is self-management important in the workplace?

a)

It shows that you have a positive attitude

b)

Employees have to know what to do and be able to work independently

c)

It helps us improve without negative self-talk

13.

What are standards of professionalism?

a)

Qualities a person must have to be considered professional

b)

Keeping emotions in control allows you to learn from your mistakes

c)

It helps us improve without negative self-talk

14.

Why are ethics important in the workplace?

a)

They help employees make the best decisions; this increases productivity, improves relationships, and benefits the company.

b)

Employees have to know what to do and be able to work independently.

c)

It shows that you have a positive attitude

15.

Why is self-control important in personal responsibility?

a)

It helps us improve without negative self-talk

b)

Employees have to know what to do and be able to work independently

c)

Keeping emotions in control allows you to learn from your mistakes

16.

Why is a smile important to looking professional?

a)

It is polite and demonstrates responsibility.

b)

It shows that you have a positive attitude.

c)

It helps us improve without negative self-talk.

17.

In acting professionally, why is avoiding gossip important?

a)

It helps us improve without negative self-talk.

b)

Keeping emotions in control allows you to learn from your mistakes.

c)

It can lead to lack of trust, and it is disrespectful.

18.

Why is professionalism important?

a)

Keeping emotions in control allows you to learn from your mistakes

b)

It helps an employee be successful in a job

c)

It shows that you have a positive attitude

19.

When acting professionally, why is it important to say please and thank you?

a)

It is polite and shows respect for other people.

b)

It helps us improve without negative self-talk

c)

Keeping emotions in control allows you to learn from your mistakes

20.

Why is positive inner self-learning important?

a)

Keeping emotions in control allows you to learn from your mistakes

b)

Employees have to know what to do and be able to work independently

c)

It helps us improve without negative self-talk

21.

Which of the following is NOT a potential consequence of being disorganized?

a)

losing things

b)

running behind

c)

finishing tasks before deadlines

22.

Which of the following are potential consequences that could result from not being honest in the workplace? Choose all correct answers.

a)

Ruined reputation

b)

Being fired

c)

Increased trust

23.

Which of the following would be considered a good hygiene practice? Choose all correct answers.

a)

Brushing your teeth

b)

Washing your hands

c)

Showering

d)

Wearing deodorant

24.

Why is avoiding the use of foul language important in the workplace? Choose both correct answers.

a)

You never know who might hear you.

b)

You don't know who may be offended.

c)

You don't know if people will understand you.