WorksheetsGreet and Prepare Clients
Total questions: 8
Worksheet time: 4mins
When should you greet your client?
After they've sat down
On arrival
Only if they make eye contact
According to statistics what percent of our communication is nonverbal
1%
25%
93%
Should you always offer a beverage to your client?
Yes
No
When is it best to notify the stylist their client has arrived?
15 minutes later
As soon as the client arrives
Don't bother the stylist will notice eventually
You must always wear your smile
True
False
When your client arrives you should
Smile and wait for them to approach you
Smile, use their name and prepare them for the service appropriately
Look at them and try to guess their name
Your stylist is aware of the next clients arrival she lets you know she is running 5 minutes late so you
Let the client know the stylist will be another 5 minutes, make sure they are comfortable with reading material and offer a beverage
Tell them they're better off coming another day
Don't say anything the client can see your busy
It is important for the client to be provided with a clean towel and cape
Yes
No
