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Communication

Total questions: 42

Worksheet time: 23mins

Name
Class
Date
1.

What are the two types of communication?

a)

Non-Verbal

b)

Verbal

c)

Gestures

d)

Professional

2.

What is Body Language?

a)

Postures, gestures, and facial expressions.

b)

The exchange of information through the use of words.

c)

Your words say one thing but your body language say another.

d)

Speak from your point of view.

3.

True or False: Communication is more than just talking face to face?

a)

True

b)

False

4.

Four Styles of Communication

a)

Aggressive, Active Listening, Communication, Verbal

b)

Passive, “I” Messages, Assertive, Non-Verbal

c)

Aggressive, passive, assertive, passive aggressive

d)

None of the above

5.

When a person states his/her position in a firm but positive manner is

a)

Aggressive

b)

Assertive

c)

Passive

d)

None of the above

6.

The exchange of information through the use of words or actions is

a)

Active listening

b)

Body language

c)

Communication

d)

Aggressive

7.

A person that is overly forceful, pushy, hostile or otherwise attacking in approach is known as

a)

Asserive

b)

Active listener

c)

Aggressive

d)

Passive

8.

A person who has a tendency to give up, or give in without standing up for their rights and needs

a)

Aggressive

b)

Assertive

c)

Communication

d)

Passive

9.

Which communication style is the most effective?

a)

Aggressive

b)

Passive

c)

Assertive

d)

Passive Agressive

10.

Which of the following is considered a listening skill?

a)

Thinking before you speak

b)

Writing clear, simple statements

c)

Paying attention

11.

Our facial expressions, tone of voice, movement, appearance, eye contact, gestures, and posture are called _____________________.

a)

verbal communication

b)

nonverbal communication

12.

More than 65% of communication is ______________________.

a)

verbal

b)

nonverbal

13.

True or False?

Sometimes our body language can send a message that is different from what we meant to say.

a)

True

b)

False

14.

True or False?

Asking questions dramatically improves your understanding.

a)

True

b)

False

15.

Communication is defined as the exchange of information, feelings, thoughts, or ideas.

a)

True

b)

False

16.

Communication involves the following elements:

a)

sender

b)

message

c)

receiver

d)

feedback

e)

all the above

17.

Which of the following is an example of a rule for effective communication:

a)

The message must be clear

b)

Sender must deliver the message clearly and concisely

c)

Receiver must be able to hear and receive the message

d)

all the above

18.

Which of the following is a physical barrier to communication?

a)

Hearing Loss

b)

Vision Impairment

c)

Aphasia

d)

All the above

19.

Choose ALL the appropriate ways to overcome the communication barrier of a person with aphasia/speech impediment:

a)

encourage them to take their time

b)

ask short answer questions

c)

speak slowly and clearly

d)

talk louder

20.

In some cultures it is not acceptable to look another person in the eyes- it is considered disrespectful.

a)

True

b)

False

21.

Which of the following are examples of POOR listening skills: (choose all that apply)

a)

looking at the floor while someone is speaking to you

b)

texting on your phone

c)

making eye contact

d)

asking questions

22.

Understanding and developing effective communication skills is helpful now, as a student, and will be helpful later in life:

a)

True

b)

False

23.

All are examples of communicating non-verbally except...

a)

Gestures

b)

Voice

c)

Posture

d)

Touch

24.

Professional communication can occur as

a)

Spoken words

b)

email

c)

Presentation or Speech

d)

All of the above

25.

(a)   refers to methods used to convey information in the workplace.

26.

Which is an example of a proper email greeting?

a)

Good afternoon,

b)

Hello,

c)

Mr.Smith,

d)

hey ms.

27.

You should always make sure to use correct spelling and grammar when using written communication in a professional setting.

a)

True

b)

False

28.

What is this type of communication called?

a)

fingers

b)

hands

c)

sign language

d)

picture

29.

What type of communication do you see in the picture?

a)

worrying

b)

thinking

c)

speaking

d)

smiling

30.

Non-verbal communication is never effective.

a)

True

b)

False

31.

We can say that nonverbal communication is

a)

Communicating using gestures

b)

Using body language to convey information

c)

Getting messages across through facial expressions

d)

All of the above

32.
If you spent time before class talking to a friend, texted a friend last night after you finished your homework, emailed your sister in another city, snap chatted with your best friend, and by reading this question on Quizizz, you are doing this.
a)
transportating
b)
speaking
c)
communicating
d)
dreaming
33.
The simplest way to communicate is to 
a)
send an e-mail
b)
text someone
c)
open your mouth
d)
snap chat
34.
All are examples of  communicating non-verbally expect...
a)
Gestures
b)
Voice
c)
Posture
d)
Touch
35.
Communication is always a ___ way process.
a)
one
b)
two
c)
three
d)
four
36.
Of the following which is not a nonverbal communication?
a)
Eye contact
b)
Arms Crossed
c)
Verbally talking
d)
Nail biting
37.
Is email a method of communication
a)
Yes
b)
No
c)
Maybe
d)
I don't kow
38.
Can a letter be a method of communication?
a)
No
b)
Yes
c)
Sometimes
d)
I don't know
39.
What is the primary purpose of communication?
a)
To send messages between senders and receivers
b)
To establish contact between senders and receivers
c)
To use technology
d)
To sell your mixtape
40.
Making eye contact is a form of body language.
a)
TRUE
b)
FALSE
41.

You should consider the following when writing a speech or making a presentation

a)

Audience age

b)

Number of people

c)

Education and Experience

d)

Occasion

e)

All of the above

42.

________________________ is the most important aspect of effective workplace communication.

a)

Making eye contact

b)

Selecting a topic

c)

Preparation

d)

Not passing out

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