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WorksheetsIBM Quiz 2.0
Total questions: 16
Worksheet time: 3mins
If the icons / tools are missing on this part of the Lotus Notes. Which function of Lotus Notes do you need to check?
Dock The Open List
Advanced Menus
Show shortcut buttons
Expand All sections
What is the meaning of AccGen?
Account Genesis
Account Generation
Account Generator
Account Gender
What is the SNOW template, If EU wants to update her manager on Service Now profile?
ServiceNow User Update
ServiceNow User Profile Update
ServiceNow Manager Update
ServiceNow Information Update
What is our Service Now assignment group name?
SNI-DWS-SD1.5
SNI-IT-SERVICE DESK
SNI-DWS-SERVICE DESK
SNI-INC-SERVICE DESK
_______ is the tab where you can view the incidents/requests created under your name.
My Information
My Requests
My Tickets
My Incidents
What is BPURCH?
(a)
What is the meaning of NPMS?
Notes Password Manager System
Notes Password Management Software
Notes Password Management System
Notes Password Maintenance System
What is the main server we use to Recertify Lotus Notes certificates.
(a)
What browser do you use for NECTAR?
Microsoft Edge
Mozilla Firefox
Internet Explorer
Google Chrome
What function in NPMS should you use for you to change the default password that was sent to EU.
Create request for Unlocking of password
Create request for new password
Create request for password reset
Change current password
What is the Service Now template, if user wants to wants to reserve his/her IP Address. NOTE : User if from Head Office
NETWORK Campus Request
Head Office Network Request
IMAC Network Request
Network Connection Campus Request
Which O365 license has access to Outlook Mobile?
E1
E3
Both E1 and E3
What is the email address of IT Service Desk?
itservicedesk@bpi.com.ph
servicedesk@bpi.com.ph
it-servicedesk@bpi.com.ph
ibmfm-itservicedesk@bpi.com.ph
How many is our target calls per day?
40
30
25
45
What part of CPU should be replaced if the re-occurring problem is change of time and date
Motherboard
CMOS Battery
HDD
LAN CABLE
For updating of profile in AOR e.g (Branch Name/Code). Which process should I choose?
Service Now - ADID Request
Service Now - Active Directory ID Request
Email aorspd@bpi.com.ph for updating of data
Advise user to contact UBSD
