WorksheetsITF+ Module 1 Unit 5
Total questions: 9
Worksheet time: 5mins
What is the final step in the troubleshooting process?
Establish a theory
Document any findings
identify the problem
Test the theory
How many steps are in the ComTIA troubleshooting theory?
4
6
5
7
What is the first step in the troubleshooting process?
Document any findings
Question the user
Identify the problem
Establish a theiry
A technician goes through the same steps to access a website as a user from another location. What are they doing?
Remotely accessing the computer
Duplicating the problem
Establishing credentials
Testing the theory
A vendor support contract has expired. How should someone find support about a product issue?
Ask your supervisor
Find a new application
Product community and support forums
Once a technician confirms a theory, what should they do next?
Establish a plan of action
Question the user
Implement a system check
Document all finding
A manufacturer's website would give you the best information when providing the correct _________.
CPU Details
Vendor Name
NIC Details
Model Number
Where should someone find the latest version of a driver.
Third-party website
Community forum
Manufacturers website
Original product optical disc.
After setting up a computer, it isn't powering on. What should you do FIRST?
Replace the UPS
Check all the cable connections
Replace the power button
Troubleshoot the power supply
