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Total questions: 10
Worksheet time: 8mins
How many options are there in the bottom panel of the app?
2
4
5
6
To what reason can a user choose to delete their account?
Others
I want to change my Shop Name
I no longer want to use Shopee
I want to change my username
If an order is created but Shopee has yet to verify the payment, in which tab would the order be in?
To Pay
To Ship
To Receive
Return/Refund
If an order is being delivered by the seller, in which tab would the order be in?
To Pay
To Ship
To Receive
Return/Refund
If an order has issues and the buyer wishes to receive a reimbursement for the purchase, in which tab would the order be in?
To Pay
To Ship
To Receive
Return/Refund
Which platform is the most important for a user to ensure that their account is verified?
Shopee Web
Shopee App
Seller Center
Back End
Based on the answers below, choose the correct reason(s) as to why an account CANNOT be deleted.
Account is frozen/banned
ShopeePay balance RM0.01
Orders are in status ESCROW_VERIFIED
Orders are in status ESCROW_PAID
Which team should we escalate the case if a user comes to us for the change of username?
MY-Change Phone Number
MY-Fraud
MY-Escalation
MY-Payment
Provide me with steps to on how delete my account via the apps
Provide the details needed when asking for proof from the user for the change mobile number case.
Shopee username
Old contact number
Shop Name
Proof of Ownership of old contact no
