WorksheetsCommunication in Healthcare
Total questions: 22
Worksheet time: 10mins
the act of sharing a message, thought, or idea, so that it is accurately received and understood
body language
communication
electronic health record (EHR)
etiquette
facsimile machine
nonverbal communication that occurs through conscious or unconscious gestures and movements
body language
communication
electronic health record (EHR)
etiquette
facsimile machine (fax)
the response of an audience to a message
feedback
medical documentation
medical record
triage
confidentiality
Communication mistakes can lead to serious errors in patient care with devastating results for patients and their families.
True
False
The key element in communication is speaking clearly.
True
False
In a communication loop, the receiver must understand the message and respond to the sender in some ways, or there is no communication.
True
False
Which of the following elements must be considered when deciding the best method for delivering a message?
how many people will receive the message
whether a written record of the information is needed
how quickly the receiver needs the information
all of the above
Effective communication requires
approval skills
protocol skills
observation skills
all of the above
Through ____, the sender learns that the receiver has understood the message as it was intended.
observation
listening
feedback
communication
Which of the following is a good way to improve listening skills and understand a message?
facing the sender
avoiding eye contact
interrupting the speaker
all of the above
Which of the following is a characteristic of a good listener?
filling in moments of silence to keep the conversation going
providing feedback by asking further questions
turning away from the speaker
finishing the speaker's sentence
Proper communication skills for healthcare workers do not include
speaking clearly and distinctly
speaking to the listener, individually or as a crowd choosing
using medical terminology to add value to your own message
choosing words that your audience will understand
Which of the following are nonverbal forms of communication?
Facial expression
Posture
Tone of voice
Touch
Which of the following is the person to whom the message is directed?
Sender
Receiver
Medium
Feedback
Which of the following is/are considered noise, a barrier to communication?
Pain
Anxiety
Cultural differences
Open-ended questions
Which of the following are effective communication skills?
Eye contact
Silence
Discouraging excessive information
Summarize to check understanding
What are the two types of communication?
Verbal and Physical
Nonverbal and Verbal
Face-to-face and Descriptive
What is the correct order in communication?
Feedback, Message, Receiver, Sender
Sender, Receiver, Feedback, Message
Sender, Message, Receiver, Feedback
All are barriers of communication except:
Engagement
Personal
Cultural
Environmental
All are examples of non-verbal communication except:
Body Language
Vocabulary
Facial Expressions
Eye Contact
What is an example of written communication methods?
Log patient history in computer system
Texting boss to ask for sick day
Recording a patient's symptoms on paper
speak face-to-face with patient about sickness
What is an example of a cultural barrier?
Loud music plays as nurse talks to patient
A pharmacy is not wheelchair accessible
Deaf child struggles to form sentences
Women doesn't make eye contact due to religion
