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Conflict in Business -Industrial Relations I

Total questions: 20

Worksheet time: 10mins

Name
Class
Date
1.

You Can Select Multiple Answers: What are some aims of a trade union?

a)

Health & safety in workplace.

b)

Laws for reasonable working hours.

c)

To strike at random

d)

To provide legal advice for work related issues

2.

True or False? "Female union members earn 30% less than non-unionised women."

a)

True

b)

False

3.

What kind of people work in a Trade Union?

a)

Ordinary working people

b)

Only the poor people

c)

Lazy and troublesome people

d)

All people around the world can work in a Trade Union

4.

Why do some workers join a Trade Union?

a)

They believe that a Union can help them find a job.

b)

To help them live a better life.

c)

They just feel better when they're in a Trade Union.

d)

To get better payments and better working conditions.

5.

The degree to which peace or conflict exists within an organization between management and employees.

a)

Conflict resolution

b)

Togetherness

c)

Industrial Relation

d)

Industrial Action

6.

What is another word for "Trade Union"

a)

Labour Council

b)

Labour Union

c)

Trading Council

d)

Voluntary Union

7.

You Can Select Multiple Answers: What is already accomplished by the Trade Unions?

a)

Maternity benefits

b)

The power to shut down any business

c)

They gave us the weekend off

d)

Forty-hour working week

8.

Trade unions may also be referred to as:

a)

Labour movement

b)

Union team

c)

Shop steward

d)

Union activist

9.

The person who represents the trade union on a particular jobsite is called

a)

Union man

b)

Union lead

c)

The union activist

d)

The shop steward

10.

The name of the trade union that represents oil workers in Trinidad and Tobago

a)

PSA

b)

JITUM

c)

TTUTA

d)

OWTU

11.

The workers in a large organization are dissatisfied with the working conditions. The trade union representatives’ first likely action will be to

a)

Have discussions with the personnel

officer

b)

Encourage employees to adopt go-

slow tactics

c)

Encourage the workers to take strike

action

d)

Request a meeting with the Board of Directors

12.

Richard has been an employee of MTSL for over ten years. He is up for a promotion at the end of the year. A manager's nephew who was recently hired has been promoted ahead of Richard. An upset Richard has taken this issue to his trade union. This conflict is as a result of

a)

Unfair practices

b)

A lack of job security

c)

A lack of fringe benefits

d)

Poor working conditions

13.

The role of the shop steward is to

a)

Take an inventory of stock

b)

Open the business place on time

c)

Ensure that consumers get a fair deal

d)

Protect the interests of unionized workers

14.

True or False? "Trade unions can only operate in the public sector."

a)

False

b)

True

15.

What type of industrial action is MOST likely occuring here?

a)

Go-slow

b)

Ingathering

c)

Lock-out

d)

Picketing

16.

What type of industrial action is MOST likely occurring here?

a)

Go-slow

b)

Strike

c)

Work to rule

d)

Defiance

17.

The process by which a complaint between management and employees are addressed and resolved

a)

Industrial Action

b)

Grievance Procedure

c)

Collective Bargaining

d)

Legal Recourse

18.

A group process of negotiating work-related issues with the anticipation of coming to an agreement.

a)

Industrial Action

b)

Grievance Procedure

c)

Collective Bargaining

d)

Legal Recourse

19.

A trusted third party tries to find a solution

a)

Abitration

b)

Mediation

c)

Legal Action

d)

Industrial Action

20.

Where both sides agree to a trusted third party ruling and agreeing in advance to a binding settlement

a)

Abitration

b)

Mediation

c)

Legal Action

d)

Industrial Action