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Chapter 18 Production of Goods and Services

Total questions: 29

Worksheet time: 17mins

Name
Class
Date
1.
Which of the following is the best definition of ‘an increase inefficiency’?
a)
higher output levels than last year
b)
lower total costs of production
c)
fewer workers employed but output level remainsthe same
d)
10% more workers employed and output also risesby 10%
2.

You get your haircut

a)

Good

b)

Service

3.

You buy your mother a flower from a flower shop

a)

Good

b)

Service

4.

You take an airplane when you go on a trip

a)

Good

b)

Service

5.

What does productivity mean?

a)

productivity is how products are made

b)

productivity is a measure of how many workers a business has

c)

productivity measures efficiency

d)

productivity measures effectiveness

6.

Which of these isn't a method of improving productivity?

a)

employing more staff

b)

providing pay incentives

c)

investing in up-to-date machinery

d)

training staff

7.

Which of the following statements is correct?

a)

the level of production is the total number of goods produced per worker

b)

productivity can be measured by output per worker in a given time period

c)

increasing production leads to increased productivity

d)

reducing productivity per worker will increase the number of workers

8.

Labour productivity could be increased by all of the following except:

a)

using more technologically advanced machines

b)

increasing the amount of automation

c)

improved training of workers

d)

employing more workers to produce the same level of output

9.

Which of the following is the best definition of 'an increase in efficiency'?

a)

higher output levels than last year

b)

lower total costs of production

c)

fewer workers employed but output level remains the same

d)

10% more workers employed and output also rises by 10%

10.

Which one of the following is NOT a factor of production?

a)

land

b)

table

c)

capital

d)

enterprise

11.

Which change will make a manufacturing company replace machines with labour to maintain the most efficient combination of factors of production?

a)

The price of the product manufactured has increased

b)

The productivity of labour has increased.

c)

The productivity of machinery has increased.

d)

The wages of labour have increased.

12.

Productivity is profit.

a)

True

b)

False

13.

What is it called when a company focuses on producing one type of good or service?

a)

Specialization

b)

Productivity

14.

A way of doing something.

a)

Efficiency

b)

Input

c)

Process

d)

Output

15.

Resources being used to make the output

a)

Input

b)

Productivity

c)

Output

d)

Process

16.

Resources being produced, and it is the final product.

a)

Input

b)

Ouput

c)

Process

17.

Motivating employees is way to increase productivity.

a)

True

b)

False

18.

_______ is a way to increase productivity.

a)

Talking bad about an employee

b)

Technology

c)

Increase the price of a product

19.

Breaking a larger task down into smaller tasks in order to get the job done.

a)

Division of labor

b)

productivity

c)

effciency

20.
Which of the following is a motivational factor, according to Herzberg's two-factor theory? 
a)
Pay
b)
Recognition
c)
Relations with others
d)
Quality of sepervisions
21.
Which of the following is NOT usually part of the selection process?
a)
Short listing
b)
Interviewing
c)
  Induction
22.
Which should NOT be on a job description?
a)
Qualifications
b)
Hours
c)
Duties
d)
Location
23.
Which of the reasons is most likely to explain a business using off-the-job training?
a)
Workers need to be trained in operating new machinery
b)
The training staff in the firm have all the necessary skills
c)
The firm wants the cheapest training course possible.
d)
There is no benefit from meeting people outside of the firm
24.

An advantage of flat organization structure is:

a)

There is a narrow span of control.

b)

Communication is quicker.

c)

There are more opportunities for promotion.

d)

Work responsibilities are clear.

25.

The relationship which shows who reports to whom in an organization is referred to as:

a)

Chain of command

b)

unity of command

c)

span of control

d)

hierarchy

26.

The number of persons you have as your direct subordinates is referred to as

a)

chain of command

b)

unity of command

c)

span of control

d)

hierarchy

27.

When the person receiving a message interprets it the same way the sender meant it, it is __________________ communication.

a)

good

b)

misunderstood

c)

effective

d)

confusing

28.

which is a form of verbal communication?

a)

presentation

b)

business letter

c)

Twitter post

d)

Facebook post

29.

what is the definition communication barriers?

a)

obstacles that get in the way of clear communication

b)

obstacles that get in the way of clear writing

c)

obstacles that get in the way of clear blogging

d)

obstacles that get in the way of clear tweeting