WorksheetsABM Unit 5 Review - Operations, Quality, & Supply Chain Mgmt
Total questions: 25
Worksheet time: 49mins
Which of the following is a standard used in measuring an individual workers' productivity?
Time
Method
Input
Ratio
What is the effect of declining productivity on society?
Resources are used more efficiently
Increased labor disputes may occur
The standard of living drops
Inflation is prevented
The goods and services produced as a result of the combining the necessary resources are known as:
Mass production
Productivity
Inputs
Outputs
Businesses usually express their productivity as a(n):
Ratio or percentage
Percentage or output
Output or input
Ratio or input
The Whitmore Company uses an assembly line to produce large quantities of in-line skates. What kind of production process is this?
Custom production
Technological production
Mass production
Intermittent production
Production is the process that involves ___ good or services.
Selling
Pricing
Creating
Distributing
Businesses that focus their production efforts on outputs that are bought and used by individuals are engaged in....
just-in-time production
producing consumer goods
inefficient production
producing industrial products
The specific resources used in a company's production are called...
conversion processes
consumer goods
outputs
inputs
Which of the following is an example of a quality-control measure?
Generate a list of potential customers in specific areas
Analyze the cost of each type of equipment
Review the function of the production process
Inspect purchased parts used to manufacture products
Which of the following statements about continuous improvement is NOT true?
Every level of an organization should be involved in the continuous improvement process
The use of objective information and customer feedback is crucial in the continuous improvement process
After making a change, further testing and evaluation should be done to determine if the change was effective
Each organizational level and department should work independently in the continuous improvement process
"Little Q" is the ____ way of thinking about quality management.
Modern
Old
Strategic
Long-term
The modern quality management, or "Big Q", focuses on....
exceeding customer expectations
improving factory conditions
conforming to specifications
designing and developing products
Which of the following situations would supply chain managers encounter during the final chain of supply chain management?
The business plans to deliver goods to customers
The company finds reliable suppliers
A customer returns a defective product
Managers develop a supply chain strategy
The 3 types of flows in supply chain management are material flow, information flow, and ______ flow.
Inventory
Money
Supply
Distribution
Which of the following is an activity that falls under supply chain management:
Creating advertising campaigns
Building relationships with vendors
Forecasting sales
Hiring new employees
One of the major reasons that companies strive to have the most optimized supply chain is to...
increase suppliers
lower costs
eliminate defects
increase inventory
Which of the following activities is part of a supply chain?
Product development
Creating Advertisements
Communicating with customers
Setting prices
A hotel chain purchases towels and bedding from a linens company, soaps and shampoos from a toiletries distributor, and desks and chairs from a furniture manufacturer. The hotel chain, linens company, toiletries distributor, and furniture manufacturer are all parts of a...
vendor agreement
manufacturing flow
logistics chain
supply chain
A disruption in the supply chain can cause a business to....
encourage employees
make more money
create happy customers
stop production
How does supply chain management increase customer satisfaction?
Reduces the time it takes for goods to reach consumers
Integrates information throughout an organization
Improves cash flow
Enhances data quality
A small brick-and-mortar bookstore will benefit most from a supply chain that is designed to...
use an electronic commerce center to handle orders
stock large quantities of best sellers
ship books to customers' homes
purchase books to fulfill requested orders
What is the focus of quality assurance?
Obtaining customer feedback about product features
Identifying defects in new products
Developing processes to prevent product defects
Taking steps to create better quality products
A good that is easy to fix and maintain is said to be....
durable
serviceable
empathetic
reliable
The cost associated with throwing out defective products as they come off the production line is a(n) _____ cost.
external failure
prevention
appraisal
internal failure
When customers purchase a refrigerator, they expect to get several years of use out of the product before needing to replace it. In this situation, with what characteristic of quality are customers most concerned?
performance
serviceability
responsiveness
durability
