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WorksheetsSenior Bellringer 12/16/2020
Total questions: 5
Worksheet time: 10mins
When a service advisor writes a repair order, he/she should
list the estimated cost of the replacement parts
list the estimated cost of labor
have the customer sign the work order
all of the above
Fleet servicing requires that accurate maintenance logs be maintained on all vehicles. Why?
The logs keep maintenance cost as low as possible
The logs prevent breakdowns and lost of time
The logs aid in scheduling maintenance and repair
all of the above
When filling out the repair order, the technician should
fill out any safety problems found
give a clear description of what was found wrong
give a clear description of repairs made
all of the above
The service charge for a job that requires 7/10 of an hour at $60.00 pre hour would equal
$28.50
$34.40
$42.00
$72.10
A common difficulty when diagnosing a concern reported by a customer is the
repair cost estimate is to low
concern is not accurately described on the repair order
customer insistence for the use of non-factory replacement parts
service manger's inability to quickly recognized the malfunction
