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WorksheetsRevision - 1st Sem - 2nd Quarter
Total questions: 16
Worksheet time: 9mins
WHICH SUB-SECTION OF FRONT OFFICE IS PRIMARILY RESPONSIBLE FOR ATG
GUEST RELATIONS
CONCIERGE
TRAVEL DESK
BUSINESS CENTRE
PMS CAN EASILY BE INTERFACED WITH _______
POS
POINT OF SALE
POINTOFSALE
A RESERVATION REQUEST CAN EASILY BE RECEIVED VIA
FAX
TELEPHONE CALL
CRS
WHICH OF THE FOLLOWING LINE GOES WELL FOR "UPSELLING"
TO PERSUADE THE GUEST
TO CONVINCE THE GUEST
FORCIBLY SELL OVERPRICED THINGS
SELLING TO BE DONE FROM ONE'S TERRACE
ANOTHER NAME OF BILL IS
FOLIO
INVOICE
BOTH OF THEM
NONE OF THEM
AFTER RECEIVING A CASH PAYMENT FROM GUEST, WHAT IS BEING DONE ON IMMEDIATE BASIS ??
CHECK IT'S AUTHENTICITY
COUNT THEM PROPERLY
PUT STRAIGHT AWAY IN DRAWER
DON'T ACCEPT CASH
WHICH SUBSECTION OF FRONT OFFICE IS PRIMARILY RESPONSIBLE TO HANDLE ALL INCOMING CALLS ?
TELEPHONE SECTION
RECEPTION
TRAVEL DESK
CONCIERGE
ONCE A GM LEAVES FOR THE DAY, WHO IS RESPONSIBLE TO FILL UP HIS SHOES & HAS TO ACT LIKE A GM - LATER THE DESIGNATION OF THAT PERSON CHANGES TO !!
DUTY MANAGER - FRONT OFFICE
MANAGER ON DUTY
FRONT OFFICE MANAGER
HUMAN RESOURCE MANAGER
NAME THE DEVICE
PMS
POS
EPABX
NONE OF THE ABOVE
FLIGHT CODE OF ETIHAD IS
EY
EK
ET
EH
THE TERM SCANTY BAGGAGE IS USED FOR:-
SOMEONE WHO CARRIES 2 PCS OF LUGGAGE
SOMEONE WHO CARRIES 4 PCS OF LUGGAGE
SOMEONE WHO CARRIES JUST 1 HANDBAG
NONE OF THE ABOVE
THE MENTIONED TERM & THEIR ORG. IS BEING WRITTEN IN WHICH LANGUAGE.
SPANISH
FRENCH
PORTUGESE
HINDUSTANI
AIRLINE CODE FOR SINGAPORE AIRLINE IS
SQ
SA
SG
SL
IN BIGGER HOTELS, WHO'S REPORTS TO GM AS HIS DEPUTY OR SOMEONE WHO HAS TO ACT & WORK IN HIS ABSENCE.
EAM
FOM
DM
RDM
BEING A WALK-IN, WHAT IS BEING DONE WITH THAT PERSON IMMEDIATELY WHERE HOTEL'S REVENUE GETS BOOSTED.
(a)
WHICH OF THE FOLLOWING ISN'T CONSIDERED & ISN'T A PART OF "LAST NIGHT FIGURES"
TOTAL ROOM REVENUE
OCCUPANCY
AVERAGE ROOM RATE
GUEST COMPLAINTS
