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WorksheetsShopify and POMS
Total questions: 20
Worksheet time: 2hrs 40mins
Which is a function of Shopify?
To edit an order after it has been placed
To add a discount after an order has been placed
To create a brand new order
To cancel orders
Which is an example of a Shopify order number?
N1234567
300123456
46012345
2147483647
Which are ways you can find an order in Shopify? (Select all that apply)
Shopify Order Number
NetSuite Order Number
Customer Email
Last 4 Digits of Credit Card
Which do you need to complete before taking a customer's card information? (Select all that apply)
Add the shipping
Add the customer's email
Add any discounts
Press mark as pending
Add the customer's shipping address
A customer orders our most simple and cheapest base. Which item do you choose?
(OOP) The Metal Platform Base
The Purple Foundation
The Purple Platform Bed Frame
You should select the OOP option for a product if it is available.
true
false
A customer orders a King Restore Premier. What shipping option would you select if they asked for their mattress to be removed?
In-Home Setup - No Mattress Removal - $0.00
In-Home Setup - With Mattress Removal - $0.00
Standard Ground Shipping - $0.00
Free shipping
Custom
Which discount option do you select for a promotion from the website?
Marketing Promotion Campaign (DSC02)
Create Mattress Bundle (DSC90)
OTHER (DSC99)
Gift/Thank You (DSC05)
Is it possible to add a discount to an entire order?
Yes, you can press a button to apply a discount to all the items.
No, you will need to add the discount to each item individually and occasionally do math.
Which button do you push when an order is free?
Mark as paid
Pay with credit card
Mark as pending
Create Shipping Label
If you select Mark as paid, you don't have to put any discounts on the order.
true
false
What is POMS used for?
To create new orders.
To edit new orders.
To view orders created online.
To issue refunds.
POMS order numbers begin with:
N
CT
460
P
How do I find an order in POMS?
Find the order in Netsuite and click on the "View Order Online" button.
Click "View Orders", type in the order number in the search bar, and press enter.
Click on the search bar, type in the order number, and click "View Order".
Google the order number and click on the POMS link.
Which system would you use to check if a refund has been completed on an order that starts with CT?
POMS
Shopify
True or false: We can resend an order confirmation email from both POMS and Shopify (depending on how the order was placed)?
True
False
