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Quiz 2 Mass

Total questions: 64

Worksheet time: 1hrs 4mins

Name
Class
Date
1.
MCA service will not automatically be activated if user activates Alert My Caller feature.
a)
true
b)
false
2.

Mobilink My Status Unsub done on Non Champion Package is

a)

Sms Unsub 6085

b)

Sms Unsub 6526

c)

Sms Unsub 6565

d)

Sms Unsub 6060

3.
99 Paisa offer is available to whitlisted customer only
a)
true
b)
false
4.
Multan 4G Monthly Social Offer *499# is free of cost to prepaid customer
a)
true
b)
false
5.
Auto Replay Service charges for postpaid with Tax is
a)
23.90/Month
b)
5.98/Week
c)
5/Week
d)
20/Week
6.
Collect Call sub code is
a)
Dial *5030#
b)
Dial *503# & Sms Sub 503
c)
Dial *5030# & Sms Sub 503
d)
None of the above
7.
Incentive of MBB 6 Month bundle is
a)
50GB/Month
b)
100 GB/Month
c)
36 GB/Month
8.
4 Times data bundle offer for postpaid is valid for
a)
3 Months
b)
6 Months
c)
Lifetime
d)
12 Months
9.

When customer calling from other account for block on stolen, which verification we taking for block on stolen

a)

Name

b)

Name + CNIC + 1 Alternate

c)

Name + CNIC + 2 Alternate

d)

None of the above

10.
Conversion on Jazz Lite for first time is not FOC
a)
true
b)
false
11.
Data of Monthly Super Duper Plus cannot be used for 24 hours
a)
true
b)
false
12.
Postpaid numbers can use Notify Me Service
a)
true
b)
false
13.
subscription charges for Jazz Sms Advance service are
a)
0.6
b)
0.06
c)
1
d)
FOC
14.

In Karachi Weekly LBC Offer customer will receive ______offnet minutes

a)

5000

b)

200

c)

100

d)

50

15.

Customer can subscribe Bakhabbar Kissan service by dialing IVR (03030030000)

a)

true

b)

false

16.
If a prepaid MSISDN status in HLR is test call it mean that number is
a)
Active & Good to use
b)
668 Barred
c)
customer will not be able to use international calls only
d)
None of the above
17.

Monthly Social Offer is only valid for MMB SIM (Dongle Sim) for both new and existing customer

a)

true

b)

false

18.

What are the subscription charges of Jazz Caller Name Service for period

a)

1.25/Day

b)

3.59/Week

c)

1.98/day

d)

None of the above

19.

In Reactivation offer (*551), customer will use upfront incentive for 24 hours (3000Mbs, 3000Sms, 3000Mins)

a)

true

b)

false

20.
Customer can unsubscribe BIMA service by sending SMS "Cancel" or "NO" 7898
a)
true
b)
false
21.
We will launch signal fluctuation complaint if a customer is in orange coverage area as per static map and is facing indoor issue for last 05 days.
a)
true
b)
false
c)
Both A&B
d)
None
22.
Please confirm charges of SMS delivery receipt for postpaid
a)
17.92/Month
b)
FOC
c)
6.98/Month
d)
5.98 + Tax /Month
23.
If customer is complaining about franchise staff behavior we need to forward complaint in.....
a)
Siebel Smart Script
b)
Efront Creator Tab
c)
No Complaint
d)
None
24.
Postpaid customer can gift bundle to prepaid number in Give a bundle offer
a)
true
b)
false
25.

if a customer is calling from other account for restoration from block on stolen then required level verification are....

a)

Level 3

b)

Level 2

c)

Level 3 + 1 Alternate

d)

None

26.
Kindly confirm handling, If customer is unable to change his name in Jazz World App ?
a)
We will make SR in Siebel as per customer TAT 4 Working Hours
b)
We will make SR in Siebel as per customer TAT 4 working days
c)
We will make Efront activity TAT Asap
27.

International number can be blocked by dialing code *420#

a)

Yes

b)

No

28.
How many number can be add in Jazz World App
a)
5
b)
4
c)
3
d)
None of the above
29.
which of the following filters can be used to check usage detail in Jazz World App ?
a)
Last 7 days
b)
Yesterday
c)
Both A&B
d)
None
30.
transaction charges for balance share P2P from prepaid to prepaid number....
a)
FOC
b)
4.7
c)
5.7
d)
None
31.

Customer will receive Change of SIM through Jazz Sim Delivery order through USSd *5299# in

a)

1 Working Hours

b)

4 Workin Hours

c)

1 Business Day

d)

None of the above

32.
if customer complaint for insufficient balance issue on outgoing call. we will
a)
Guide Hard Reset
b)
Turn Off Mobile Data for 3 seconds/Hard reset
c)
Turn Off Mobile Data for 3 seconds/Hard reset along with acknowledging complaint for backed team
d)
None
33.
Buffer Sms complaint will be catered on immediate basis & irrespective of coverage are with complete notepad details
a)
true
b)
false
34.
In Zero balance call, customer is allowed for 2 calls of 30 seconds each.
a)
true
b)
false
35.
Obnoxious caller complaint is acknowledged if a customer is not calling from same CLI/same CNIC
a)
true
b)
false
36.
We shall not acknowledge network related complaint if there is a known issue on NTT
a)
true
b)
false
37.
In Doosra balance service, After service charges deduction, user is unable to use product through short code, we will forward:
a)
Power Tool PT troubleshoot activity in Efront
b)
Balance check complaint in Siebel
c)
Value added Complaint
d)
None
38.
What is the handling, if customer complaint about missing offer in Jazz World App.
a)
Launch activity In Efront
b)
Launch SR in Siebel
c)
Guide to update Jazz World App
d)
none
39.
While loading a card for first time if customer receive message " Card number incorrect or unable to process try again later" and 2nd time customer is receiving message " Card already charged" we need to
a)
guide customer to visit office
b)
guide customer to visit the same place from where the card was purchased
c)
launch balance not updated complaint in Siebel
d)
None
40.
Balance share service is activated after_____days of new sale activation
a)
10
b)
15
c)
25
d)
20
41.
How many days usage details can be checked in Jazz World App ?
a)
30 Days
b)
15 Days
c)
7 Days
d)
None
42.
Super ghanta offer can be subscribe Via Rs 14+Tax
a)
*638#
b)
*683#
c)
*646#
43.
Jazz World App is Available for Jazz & Warid Prepaid Customers Only
a)
true
b)
false
44.
Jazztune content (Tune) download charegs from Jazztune App is
a)
FOC
b)
9.55
c)
7.99
d)
None of the above
45.
Part A & Party B biometric is required to perform change of Ownership against Jazz Prepaid Numbers as per PTA SOP Complaince
a)
true
b)
false
46.
When Act or Deact numbers from ICS service Via ICS portal, level 3 verification is mandatory or not
a)
true
b)
false
47.
What will be the TAT, if we acknowledged compalint for Jazz world in Siebel
a)
1 Working Hours
b)
2 Working hours
c)
2 Working Day
d)
4 Working Hours
48.

Jazztube service is available for both Jazz Prpeaid & Postpaid customer. Monthly charges is Rs. 119/Month

a)

true

b)

false

49.

In Monthly Supereme Offer for prepaid, Customer gets

a)

20 GB

b)

10 GB

c)

2040 MB

d)

None of the above

50.

Offnet charges on champion package are

a)

1.20/Min

b)

1.20/30Sec

c)

1.43/30Sec

d)

None of the above

51.
Customer can watch videos on Deikho App free for 50GB
a)
2 Hours Daily
b)
4 Hours Daily
c)
3 Hours Daily
d)
None of the above
52.

In case service is active in ICS portal but not active in HLR we will launch

a)

ICS activity in OMT

b)

Launch SR in Siebel

c)

Activate it upfront

d)

None of the above

53.

If customer calls over helpline and complaint about call issue we will check "barring all outgoing calls", in HLR if "provide" is available against "speech" then no issue in switch

a)

True

b)

False

54.

In Jazz Home Delivery service there is no additional charges.

a)

True

b)

False

55.

ALOC value of *221# offer is

a)

11

b)

22

c)

None of the above

56.

Search Country Code and Area Enabled will be enabled once complainant MSISDN is filled

a)

True

b)

False

57.

Jazz Digit4G Music models will be available at Retailers and on business centers only with full price option

a)

True

b)

False

58.

Kindly confirm TAT for "P2P Parameter" activity forward in E-front for prepaid customers

a)

1 Hour

b)

4 Hour

c)

None of the above

59.

To recharge, bundle subscription and check usage of MBB number, customer can dial

a)

*6363# from MBB other contact number

b)

*6464# from MBB other contact number

c)

*444# from MBB other contact number

d)

None of the above

60.

Complaint Type for complaint regarding Call Drop issue is.

a)

Cellular complaint - Prepaid - Quality of Service

b)

Cellular complaint - Prepaid - Outgoing call

c)

Cellular complaint - Prepaid - Network Busy

d)

None of the above

61.

Customer called for MCA Alert issue and service is active and MCA divert code is applied then we will forward complaint in ?

a)

VAS others - Troubleshoot Activity in E-front

b)

Smart Script Complaint (SR) will be forwarded in Siebel

62.

Self service menu 6611 is only available for Jazz Prepaid and Postpaid customers

a)

True

b)

False

63.

Prepaid & Postpaid customers cannot check DIGIT4G information from WhatsApp menu

a)

True

b)

False

64.

Bundle price of Monthly Super Max Offer is

a)

Rs. 1332

b)

Rs. 1300

c)

Rs. 750

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