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WorksheetsPHT Diagnostic Assessment Review
Total questions: 40
Worksheet time: 40mins
In order to choose the right career, you need to know your:
Aptitudes and abilities
Interests and preferences
Values
All of the options
When filling out a job application ________________________.
Skip the questions that you don't know the answer to
Check that you filled in all of the information and used correct spelling
Use your favorite color pen
Leave off information that you don't want the employer to know
The key to resolving customer complaints is to ___________________.
Emphasize that others have had similar complaints
Blame someone else
Ensure the customer is satisfied
Make sure the customer realizes you are right
When customers call, it is NOT important to make a good impression because they cannot see you.
True
False
Community colleges, business and career colleges, professional career schools, four year colleges and universities provide opportunities for:
Assessment of values
A GED
Post-secondary education
Training in values and aptitudes
Which of the following best defines customer service?
Act or manner of serving food and beverages
All positive moments experienced between hospitality employees and customers
Someone who purchases products or services from a business
Total customer experience with a business
Using good manners:
Shows respect to others
Makes a good first impression
Will earn you positive attention and respect
All of the options
When dressing for an interview you should:
Focus on dressing comfortably
Chew gum and wear perfume to make yourself smell nice
Dress neatly and professionally
Wear your favorite clothing
What category of the industry does Olive Garden belong to?
Food and beverage
Quick service restaurant
Lodging
Recreation
Studying the characteristics including age, income and ethnic origin of an area in a community is called ___________.
Demographic trends
Economic conditions
Lifestyle trends
Social trends
Proper behavior in social or business settings is called ______________.
Adaptability
Etiquette
Leadership
Self-motivation
The process of learning from a skilled professional, such as a chef, is called ________.
Apprenticeship
Distance learning
Internship
Tech Prep
The hospitality business is said to be one of the oldest industries. Where did it originate?
Stagecoach runs in the United States
A region near the Persian Gulf called Mesopotamia
Railroad traveling in the United States
The Egyptians encouraging people to visit pyramids
What is an example of a chain restaurant?
Chick Fil A
A mom and pop restaurant
A mom and pop restaurant
A single unit business
A school cafeteria is an example of a (n) ___________ food service business.
Commercial
Fine dining
Fast food
Institutional
Which represents the quality of a good leader?
Tells people what to do
Puts people in their place
Shares success
Punishes appropriately
One of the main rules to prevent cross-contamination is to______.
Keep raw meat away from cooked foods
Store raw meat with cooked foods
Cool down hot foods slowly
Place raw meat on the same surface as cooked foods.
A reference can give their recommendation by:
Writing a letter
Providing information over the phone
Both of the options
None of the options
Bacteria can always grow in food; they need no other conditions.
True
False
_______ restaurants include fine dining and casual dining eating places.
Quick service
Full service
Institutional
Recreational
Hospitality is important to the economy because it provides many jobs and generates trillions of dollars.
True
False
Quality service is the key to both establishing and maintaining a successful business. It is what keeps customers coming back and recommending others.
True
False
What is the first step in the decision-making process?
Evaluate the decision
Develop alternatives
State the problem
List the pros and cons
What are the three types of contaminants?
Chemical, Physical, Biological
Parasite, Virus, Bacteria
Pathogen, Bacteria, Contaminate
Physical, Parasite, Bacteria
The ability to work effectively on a team, communicate well, think critically, and cooperate with co-workers and managers are all examples of _________ __________. These abilities are needed to perform well in any Hospitality career.
Financial management
Career investigation
Business references
Soft skills
A code of ethics is a ________________.
Chance to influence government agencies
Method of networking
Provision of information about the industry to the general public
Statement of proper, professional behavior
Supervised, on-the-job training that students do before they actually go out to work in the industry is called an ______________.
Entry level job
Internship
Correspondence course
Career ladder
Using your time wisely and effectively helps you _____________.
Have less time with friends
Balance the things that you have to do with the things that you want to do
Causes you to be unproductive at work
Causes you to miss deadlines
Safe holding of hot foods requires that foods be kept above _____after cooking.
41 degrees
85 degrees
120 degrees
135 degrees
What do you need when you are applying for a job?
A resume, references and job application
A reference and resume
A job application
You don't need to have anything to apply for a job
What technology must managers understand to expand their business in the hospitality industry?
Development of electricity
Websites and internet
Automobiles
Airplanes
The ability to get work done without being constantly reminded by someone else is _______.
Initiative
Body language
Interview
Negotiation
An example of positive communication in teamwork is ___________.
Threatening
Judging
Collaborating
Arguing
What is the "back-of-the-house"?
The area of the restaurant where the customers eat
The area of the restaurant that the customers don't see
The waiting area
Children's play area
To properly store foods, refrigerators should be kept at temperatures at or below ______.
41 degrees
20 degrees
5 degrees
58 degrees
Front of the house staff is responsible for seating guests, selling food and serving customers.
True
False
Managing your time consistently involves creating good study habits and getting organized. Which of the following will allow you to accomplish that?
Preparing your lunch the night before
Checking that you have needed supplies for the next day
Studying daily to avoid cramming the night before
All of the options
______ contaminants are responsible for most cases of foodborne illness.
Physical
Chemical
Biological
Parasite
A reference is:
Someone who can recommend you for a job and is not related to you
A good friend that can recommend you for a job
Someone that does not like you and is not related to you
Someone that does not like you and is related to you
A sign of a weak leader is _______________.
Willing to compromise
Always learning
Blaming
Solving problems
