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WorksheetsHTMP Year 1 Chapter 16 Security
Total questions: 26
Worksheet time: 13mins
Security efforts for hotels are typically limited to crimes such as theft.
true
false
Because of the events of September 11, 2001, security in the hospitality industry took on the stronger role of guarding against acts of violence and terrorism.
true
false
Hotel security replaces law enforcement.
true
false
Monitoring suspicious activities such as human trafficking is the sole responsibility of law enforcement
true
false
It is important for hotel security staff to develop a good relationship with the local authorities.
true
false
If an employee reports a death, what is the best action the security team should take?
Investigate the cause
Secure the area and leave everything untouched
Evacuate the hotel
Question other guests
In the event of a power outage, the security team should:
Call local authorities
Evacuate the building
Determine if any guest have medical or special needs while the power is off
None of the above
If a guest reports a loss of property, what must the security team do?
Investigate the claim
Assure the guest that the property is likely to be misplaced
Contact local authorities immediately
Ignore the report
What type of key opens all guestrooms even when they are in double-lock mode?
Guest Room Key
Master Key
Emergency Key
Management Key
What type of key is issued by front desk staff and should only be capable of opening a specific guestroom in single-lock mode only.
Guest Room Key
Master Key
Emergency Key
Management Key
What type of key opens all guestrooms even when they are in double-lock mode?
Guest Room Key
Master Key
Emergency Key
Management key
In order to be capable of making a citizen’s arrest, a security officer must:
Be fully trained on the applicable statutes and laws in that specific state at the time they are hired into the position.
Announce his or her intent to subdue the person engaging in a criminal act
Only have the approval of local law enforcement
None of the above
All of the following are key functions of a security officer EXCEPT:
Patrol all areas of the property
Investigate any incidents reported by guests and employees
Report to management the results of daily patrols, all investigations, and other security activities experienced
Assume the role of local law enforcement in emergency situations
Front office staff should maintain watch over:
Lobby areas
Parking lots
Elevators
All of the above
A housekeeper finds that the door in room 145 is not locking properly. What action should the housekeeper take?
Report it to maintenance
Leave a note for the guest
Ignore the problem
Attempt to repair the problem
Housekeepers have access to personal property and should:
Go through guest’s property to look for weapons
Confront guests about suspicious items
Avoid making assumptions about suspicious items
Monitor for illegal activities or weapons
___________ is the act of recruiting, transporting, transferring, harboring or receiving a person through a use of force or other means, for the purpose of exploiting them.
Human trafficking
Human harboring
Human transporting
Human exploitation
Hotels have the added responsibility of exercising:
Extreme care
Normal care
Reasonable care
Heightened security
What is the purpose of innkeeper laws?
Establish what type of security program a hotel must have in place
Require emergency procedure to be posted in every room
Establish a method of informing guests of emergencies
Establish the required procedure for evacuating a hotel
What is a security officer’s role in a hotel?
Impersonate local authority
Replace local authority
Punish anyone who is engaging in an illegal activity
Detain anyone who is engaging in an illegal activity
During emergency situations, the front office:
Can act as a central command post
Should be evacuated
Is typically not affected
Is a danger zone
Hotels must have an emergency response plan in place for:
Anti-terrorism, fire, and natural disasters
Fire, and natural disasters
Natural disasters only
Fire only
The emergency response plan must:
Clearly state how the property will respond to each type of emergency
Clearly state duties to be carried out by employees during that particular situation
Both a and b
None of the above
What special responsibility in guestroom security do housekeepers have?
Housekeepers are considered members of the security team as well as the housekeeping department
Housekeepers have direct access to guest’s personal information
Housekeepers have direct access to guestrooms
Housekeepers have direct access to both guestrooms and guest’s personal property
What are the laws that began as a way to provide travelers with a safe haven at night?
Innkeeper laws and common law
Innkeeper laws and hotel protection laws
Innkeeper laws and hotel night protection laws
Common laws and hotel night protection laws
Identify three (3) operational emergencies that may occur during normal operations.
Theft
Elevator malfunction
Group Conference
Power outages
