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FINALS ONLINE EXAM- TOURISM AND HOSPITALITY MARKETING

Total questions: 50

Worksheet time: 19mins

Name
Class
Date
1.

Refers to a business's overall game plan for reaching prospective consumers and turning them into customers of the products or services the business provides

(a)  

2.

We all know how fast the technological landscape changes and how this impacts the way we market our products. Technological factors affect marketing and the management thereof

a)

POLITICAL

b)

ECONOMICAL

c)

SOCIAL

d)

TECHNOLOGICAL

3.

These are the areas that involve the shared belief and attitudes of the population. These factors include – population growth, age distribution, health consciousness, career attitudes and so on. These factors are of particular interest as they have a direct effect on how marketers understand customers and what drives them.

a)

POLITICAL

b)

ECONOMICAL

c)

SOCIAL

d)

TECHNOLOGICAL

4.

These factors can be further broken down into macro-economical and micro-economical factors. Macro-economical factors deal with the management of demand in any given economy. Governments use interest rate control, taxation policy and government expenditure as their main mechanisms they use for this.

a)

POLITICAL

b)

ECONOMICAL

c)

SOCIAL

d)

TECHNOLOGICAL

5.

These are all about how and to what degree a government intervenes in the economy. This can include – government policy, political stability or instability in overseas markets, foreign trade policy, tax policy, labour law, environmental law, trade restrictions and so on.

a)

POLITICAL

b)

ECONOMICAL

c)

SOCIAL

d)

TECHNOLOGICAL

6.

Refers to activities a company undertakes to promote the buying or selling of a product or service

(a)  

7.

The action or business of promoting and selling products or services, including market research and advertising

(a)  

8.

This are external factors that you have no control over. You may want to consider putting in place contingency plans for dealing them if they occur.

a)

STREGTHS

b)

WEAKNESSES

c)

OPPORTUNITIES

d)

THREATS

9.

This are external factors in your business environment that are likely to contribute to your success.

a)

STRENGTHS

b)

WEAKNESSES

c)

OPPORTUNITIES

d)

THREATS

10.

These are internal, positive attributes of your company. These are things that are within your control.

a)

STRENGTHS

b)

WEAKNESSES

c)

OPPORTUNITIES

d)

THREATS

11.

Negative factors that detract from your strengths. These are things that you might need to improve on to be competitive

a)

STRENGTHS

b)

WEAKNESSES

c)

OPPORTUNITIES

d)

THREATS

12.

This is my favorite "P" - if you do not know the “why and what” you want from any piece of marketing material before you distribute or create it - you might be wasting a whole lot of money.

a)

PURPOSE

b)

PACKAGING

c)

PEOPLE

d)

PROCESSES

13.

They may be employees, internet bloggers, or just people that love your product talking about it. This are also key to innovation when they actually take the time to talk to a company about a like or dislike of a product.

a)

PACKAGING

b)

PEOPLE

c)

PROCESSES

d)

PHILOSOPHY

14.

Include a strategic marketing plan which feeds into the business plan for the company, and a marketing budget - all should have short and long term predictions.

a)

PEOPLE

b)

PACKAGING

c)

PROCESSES

d)

PHILOSOPHY

15.

It is no longer sufficient to be a company with a product or service. You also often share your philosophies with the world

a)

PHILOSOPHY

b)

PACKAGING

c)

PEOPLE

d)

PROCESSES

16.

From traditional packaging to non-tactile packaging on the web for services or downloads, packaging your product or service becomes more and more important as the global market place is now your competition.

a)

PROCESS

b)

PACKAGING

c)

PHILOSOPHY

d)

PEOPLE

17.

Includes public relations, advertising, sales, events, white papers, websites, ad words, press releases, sponsoring events, training events and many more, but I think you get the idea. I also lump process into the promotion category predominately because process is a lot about promotion.

a)

PROMOTION

b)

PRICE

c)

PLACE

d)

PRODUCT

18.

Is where you sell your product, distribution channels, and now the internet

a)

PRICE

b)

PEOPLE

c)

PLACE

d)

PROCESS

19.

A physical product or a service is your "product". The product and it’s benefits are in a constant rotation of the product life-cycle and need help from the other “P’s” to compete in this hyper-competitive environment.

a)

PRODUCT

b)

PLACE

c)

PRICE

d)

PEOPLE

20.

In most industries this is a rotating target based upon competition, industry as a whole, current trends and predictions of sales.

a)

PRICE

b)

PRODUCT

c)

PROMOTION

d)

PACKAGING

21.

Books, newspapers, magazines normally articles on how the industries and businesses are performing.

a)

ACADEMIC PAPERS

b)

PUBLICATIONS

c)

INTERNET

22.

Background research on particular businesses (DTI, and other government agency’s website)

a)

GOVERNMENT AGENCIES

b)

PUBLICATIONS

c)

INTERNET

23.

Feasibility studies and business plans conducted by undergraduates and graduate students of the universities and colleges

a)

INTERNET

b)

PUBLICATIONS

c)

ACADEMIC PAPERS

24.

Provide an overview of how certain industries are performing

a)

INDUSTRY REPORTS

b)

SYNDICATE REPORTS

c)

PUBLICATIONS

25.

An insider information developments and current practices of big players

In certain industries such as (banking, real estate, tourism) through regular updates and reports released by various industry associations

a)

PUBLICATIONS

b)

SYNDICATE REPORTS

c)

INDUSTRY REPORTS

26.

This is the critical link between marketing and operations

(a)  

27.

It pertains to directing the personal selling efforts of a hospitality establishment effectively

(a)  

28.

Organizing a sales department means determining who is going to do what

(a)  

29.

This is necessary to balance and keep expenses or costs at a desirable level

(a)  

30.

This involves offering guests the full range of products and services available in an operation. For instance up-selling takes place when a server suggests

(a)  

31.

These are the people who buy products and services from the business

(a)  

32.

There is always a business relationship with workers, which is imposed by law and embraces issues such as compensation, working conditions, insurance and occupational health and safety

(a)  

33.

These are businesses or individuals who provide the products and services to an organization

(a)  

34.

These are other businesses with whom business has entered into a formal business relationship for mutual benefit and distinct of relationship

(a)  

35.

These may be banks and other financial institutions with whom a business deals for loans, lines of credit, processing online payments and other similar reasons

(a)  

36.

This divides the market into different geographic units such as nations, states, regions, countries, cities, neighborhhods, barangays, towns, etc.

(a)  

37.

This refers to the segmentation of the market based on variables such as age, life cycle, gender, income, occupation, education, religion and race



(a)  

38.

This devides the consumers based on different profiles such as social class, lifestyle and personality characteristics

(a)  

39.

This divides groups based on their knowledge, attitude and use of response to a product or service

(a)  

40.

They portray both chracteristics of allocentrics and psychocentrics depending on the situation or season

(a)  

41.

They are those who prefer the structured and familiar destinations or activities

(a)  

42.

They prefer what is new, unstructured, exotic or unusual in terms of trips or destination choices

(a)  

43.

This is a set of actual and potential buyers of a product.

(a)  

44.

These buyers share a particular need or want that can be satisfied through exchange relationships

(a)  

45.

This is a concept that is made up of many compnents, such as tourist attractions, provision of means of transport, lodging and its associated facilities and sources of entertainment

(a)  

46.

Thse are the leisures and amusements done by the tourists

a)

ACCESIBILITY

b)

AMENITIES

c)

ACTIVITIES

47.

These are the structures and facilities that need to be built for the comfort and convinience of tourists during their trips

a)

AMENITIES

b)

ACCESIBILITY

c)

ACTIVITIES

48.

This encompasses roads, railway, airports and various transport facilities

a)

ACCESIBILITY

b)

AMENITIES

c)

ACTIVITIES

49.

This refer to any settlement or a convenient arrangement where the tourists can stay

a)

ACCOMODATION

b)

AMENITIES

c)

ACTIVITIES

50.

These are in varying forms and types, ranging from natural toi man-made, but it is important to ensure that the attractions remain constantly updated with the amenities of the destinations

a)

ATTRACTIONS

b)

ACTIVITIES

c)

AMENITIES