NEW
Font size
WorksheetsFinal Test : English for Business
Total questions: 40
Worksheet time: 20mins
What is the polite question for taking a message? (Unit 1)
Do you want to leave a message?
Do you want to give him a note.
What do you want to say to him?
Would you like to leave a message?
What would you say if you set up an appointment for someone? (Unit 1)
I have an appointment with my doctor at 10 a.m.
I made an appointment for 1.30 p.m.
I’m calling about our meeting at Bai Yok tower tomorrow.
I made an appointment for you to see my boss tomorrow morning.
Which occupation involve providing customer service? (unit 1)
an engineer
a teacher
a scientist
a receptionist
Which sentence is a meaning of ‘customer service’? (unit 1)
the process of service to customers before, during and after a purchase.
the process of learning, teaching and training.
a business that makes or produces good in large quantities.
a process where good or service that brings from one country to another.
George: I’m calling about booking 2 suite rooms.
An officer: __________________
George: I want to book 2 suite rooms. (unit 1)
Sorry, could you say it again, please?
Sorry, there are no rooms enough.
Excuse me, can I have your number?
Excuse me, van I have your extension?
Where does sender’s address normally placed on a business letter? (unit 2)
in the bottom left corner
in the top center
in the bottom right corner
in the top- right corner
Which item should NOT be included in a sender’s address? (unit 2)
company’s name
Telephone number
company’s address
date of birth
What is the salutation word used in business letters? (2)
Hello
Dear Sir/ Madam
Greetings
What’s up?
In the first paragraph in the body of the letter, what does the content normally contain? (2)
Introduction and reasons for writing the letter
information and detail of the letter
a summary of the letter or what a sender asks the recipient to do
a sender’s address, company’s name, company’s address, telephone number, and email address
If you use a punctuation after the salutation, you must end ___________ with a punctuation as well. (unit 2)
the recipient’s address
the complementary closing
the body of letter
a job title
What is the complimentary closing used in the business letter? (unit 2)
Dear, Gentlemen
How are you?
Hello there.
Sincerely
Which element is optional in the formal business letter? (unit 2)
Recipient’s address
Printed name
Enclosure
Title
When the customers don’t pay for the product within the date payment, the seller will send ______________ to them. (unit 2)
the adjustment letter
the collection letter
the claim letter
the compliant letter
What is the first requirement when you would like to start using e-mail? (unit 3)
Your email address
Your attachment
Your telephone number
Your password
Which sentence uses the word “email” as a noun? (unit 3)
Can you email me tomorrow?
I didn’t email him yet.
Do you have an email address?
Please email her as soon as you can.
Which is NOT commonly consisted in the header information in writing an email? (unit 3)
bcc:
Subject:
Attachment:
Tel:
Which statement is the fact of “Internet”? (unit 3)
Internet is used for viewing and sharing information within a company.
Internet can be used by computer users around the world.
Internet is the kind of private computer network.
Internet is exactly the same as the intranet.
I would like to _________ all staffs to__________ an annual company outing at Kao Khor, Petchaboon. (unit 3)
invitation, attend
invite, attend
invitation, attendance
invite, attendance
Which sentence use “fax” as a noun? (unit 4)
Did you fax him?
Peter faxed me yesterday.
Please send your personal profile by a fax.
Could you please fax me the detail of this product?
What is the first requirement when you would like to fax someone? (unit 4)
Fax cleaner
Fax company
Fax machine
Fax paper
Memo should be written in _____________ forms. (unit 4)
short and official
short and unofficial
long and official
long and unofficial
What is NOT the purpose of “report”? (unit 4)
To present the information in any issues.
To review the information in any issues.
To delete the information in any issue.
To describe the information in any issues.
Where can we find the below notice? (unit 4)
Supermarket
Train station
ATM
Parking lots
Which is NOT the title or position? (unit 4)
Chairman
Company Direction
Department manager
Managing Director
What is the definition the word “reschedule”? (unit 4)
To arrange the appointment for the same time.
To make an appointment for a different time.
To change a place for an appointment.
To complete the appointment.
When sellers_______customers for the product, they will tell their customer how much money a product cost. (unit 5)
estimate
sell
offer
exchange
Which is the necessary element in a quotation form? (unit 5)
Quality
Company profile
Unit price
Appointment
What does the abbreviate “PO” stand for? (unit 5)
Purchase Order
Professional Order
Personal Order
People Order
What is the meaning of “receipt”? (unit 5)
a document or piece of paper, which the buyer will get when they have to pay for products or services.
a document or piece of paper, which the seller will get when they have provided products to the buyer.
a document or piece of paper, which the buyer will get when they have paid for products or services.
a document or piece of paper, which the seller will get when they have to provide products.
Which is the necessary information in the receipt? (unit 5)
Receiver’s signature
Customer name
Total price
All are correct.
If a party breaks the contract, what will that party get? (unit 5)
legal profits
legal penalty
legal benefits
legal allowance
__________is the person who present to sign a contract in order to prove that thins have
been done correctly. (unit 5)
A collector
A witness
A loaner
A party
The best way to schedule a meeting is to inform all required participants ____________. (unit 6)
immediately
as soon as
in advance
usually
A boss: I would like to have a copy of ________ for the monthly meeting.
A secretary: Sure, sir. Here you are. (unit 6)
attachment
agenda
agency
appreciation
What is the purpose of a meeting’s agenda? (unit 6)
To let the participants know the summary of a meeting
To let the participants know what is going to happen during a meeting
To let the participants know their responsibility for a meeting
To let the participants know what is the main purpose of a meeting
___________commonly is the main operator or leader, who responsible for managing a meeting. (unit 6)
A manager
An officer
A staff
A chairperson
When will the participant regularly received the minutes? (unit 6)
before a meeting
during a meeting
after a meeting
anytime
Which word has the same meaning of “increase”? (unit 6)
drop
rise
decline
constant
Which paragraph in a body of the business letter contains the summary? (unit 2)
First
Second
Last
Every paragraph
The company outing will be _________ for October, 28. (unit 1)
postponed
scheduled
given
appointed
