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WorksheetsMSSC Safety Communications
Total questions: 38
Worksheet time: 19mins
Communication is a process by which we assign and convey meaning in an attempt to create shared what?
Togetherness
Philosophies
Understanding
Resources
What's the single largest obstacle in the way of effective communication?
Always thinking miscommunication is the other person's fault
Poor listening
Poor speaking
Loud noises
Who is responsible when the communication process fails?
The Sender
The Receiver
Both parties to the process
The person with poor speaking skills
In the communication model, what degrades the message accuracy?
The Sender
The Receiver
Encoding
Noise
Noise can interfere with the message. Is this statement TRUE or FALSE?
True
FALSE
What do we mean when we say a message has been encoded?
It has been converted into symbols we can see or hear
It is top secret
It can't be understood unless you have a special key
It has been enclosed in a protective cover
Where does a message begin?
In the Sender's mind
In the Receiver's mind
At the top of the page
In the encoding process
Who initiates the communication process?
The Sender
The Receiver
The decoder
The listener
Communication begins with the formation of an idea. Is this statement TRUE or FALSE?
TRUE
FALSE
__________ is the process we use to transfer our ideas into symbols that can be understood by the Receiver.
Decoding
Translating
Encrypting
Encoding
What is the process that helps you choose a language the Receiver will understand?
Decoding
Listening
Filtering
Feedback
Which of the following is NOT a part of an "I" statement?
Analysis of the situation
Recognition of emotion
Requested action
Accusation
The Sender needs to understand that miscommunication is the normal state of the communication process, especially the first attempt. Is this statement TRUE or FALSE?
TRUE
FALSE
What is the most important responsibility of the Sender?
Brainstorming
Encoding
Soliciting feedback
Speaking quietly
The Receiver recognizes the sounds the Sender is making and transforms them into words and ideas in his own mind. What is this process called?
Brainstorming
Encoding
Decoding
Transforming
The Receiver's decoding job is easier than the Sender's encoding job. Is this statement TRUE or FALSE?
TRUE
FALSE
What is the special responsibility of the Receiver?
To initiate the message
To not make negative assumptions
To decode the feedback
To understand the message the first time
When the Receiver is fully involved and taking full responsibility for the success of the communication process, she is engaged in what?
Sending
Feedback
Silent criticism
Active listening
Finishing the speaker's sentences demonstrates how closely you're following what she's saying. Is this statement TRUE or FALSE?
TRUE
FALSE
You should listen closely and try to catch all the speaker's verbal mistakes. Is this statement TRUE or FALSE?
TRUE
FALSE
After you've finished listening, you should __________.
Ask the Sender for clarification
Quickly start talking so you can get a word in
Start refuting what you don't agree with
Stay silent
The emotional content of a message should be ignored. Is this statement TRUE or FALSE?
TRUE
FALSE
While listening, the Receiver should __________.
Think about whether he agrees with the Sender
Look around the room
Suspend judgment
Pay close attention to the Sender's appearance
While the Sender is speaking, the Receiver should __________.
Focus on content
Think about what he's going to say
Think about what's for dinner
Interrupt the Sender if he talks for too long
The medium can be as important as the message. Is this statement TRUE or FALSE?
TRUE
FALSE
Which of the following is a strength of spoken communication?
Keeps a record
Good for legal communication
Allows for instant feedback
Good for communicating policies
Which of the following is NOT a strength of spoken communication?
Allows for instant feedback
Allows you to reach information overload
Allows for unspoken content
Allows content to project through voice
Which of the following is a strength of written communication?
Creates a record
Allows for instant feedback
Doesn't allow emotional content to come through
Difficult to master
Which of these is a weakness of written communication?
Creates a record
Encourages preparation
No immediate feedback
Allows emotional content to come through
Which of the following is a strength of electronic communication?
Transmits emotional content
Encourages preparation
Large amounts of information can be transmitted very fast
Which of the following is a weakness of electronic communication?
Doesn't transmit emotional content
Creates a record
Slow communication
Feedback is a special message sent by the Receiver. Is this statement TRUE or FALSE?
TRUE
FALSE
Which of the following is NOT an example of the Receiver fulfilling his role and giving good feedback?
Taking responsibility for his role
Reflecting the message
Asking for feedback on his feedback
Assuming he understood everything
Which of the following describes a type of psychological noise?
Someone speaking loudly near you
Thinking someone isn't smart enough to understand
Difficultly understanding a person from another place
A thunderstorm
Which of the following is NOT a category of noise?
Physical
Feedback
Cultural
Psychological
Which part of the communication process helps overcome the negative effect of noise?
Encoding
Decoding
Listening
Feedback
Which of the following is an example of non-verbal language?
A frown
A memo
An e-mail
An instant message
When people cross their arms, it could mean __________.
They're very happy
They're very sad
They're defensive
They're excited
