This can be described as the way an employee reacts to a certain situation at the workplace, employees come from different culture and backgrounds

(a)  

This behavior is opposite of an behavior, often being taken advantage of by others. People with this behavior do not stand up for their own rights and are not very expressive when it comes to their thoughts

(a)  

People with this behavior are not afraid to stand up for their own rights of other people, This people disagree when they think it is necessary and when treated badly, and they are willing to set limits on the behavior that is permitted

(a)  

This behavior pays the little to no attention to the rights of other team members. Winning is the only thing for them and they are highly competitive. People with kind of this behavior will try to achieve their goals at the expense of others

(a)  

People being unaware of their actions may have the management dissatisfied and may often cause disruptions in the work environment such as misconducts, violation of rules and performance issues

(a)  

It is an aspect of quality management that aims to rectify a task, process, product, or even a person's behavior when any of these factors produce errors or have deviated from an intended plan.

(a)  

is the field of regulation of members of professional bodies, either acting under statutory or contractual powers.

(a)  

a situation in which the concerns or aims of two different parties are incompatible.

(a)  

a situation in which a person is in a position to derive personal benefit from actions or decisions made in their official capacity.

(a)  

Historically, (a)   was wholly undertaken by the private professional bodies, the sole legal authority for which was of a contractual nature

It can be thought of as improvements to an organization to eliminate undesirable effects

(a)  

Challenging one’s view may be unpleasant for some people, so they choose not to express any form of disagreement to avoid conflicts

(a)  

It may be a less ineffective way than avoiding conflict, but it also has its downside

(a)  

This an opportunity for change, growth and understanding. This is the shift from making judgments to expressing curiosity

(a)  

PMS Stands for?

(a)  

POS stands for?

(a)  

SOP Stands for?

(a)  

GDS stands for?

(a)  

ICT stands for?

(a)  

This is used to gather, store, analyze, communicate and disseminate information through computer technologies and systems

(a)  

This system perform different tasks in preparing the travel needs of their clients, such as booking and reservations for airfare, hotel accommodations and automated car service

(a)  

It is a system platform that enables hotels to perform and manage day-to-day front office activities, such as booking reservations, guest check in/out, managing room assignments, room rates and billing

(a)  

This system commonly used in food establishments as it improves the efficiency of delivering food from the kitchen to the guests’ table. It also helps to analyze the sales of every item on the menu

(a)  

These are airline tickets availed by passengers to travel on multiple careers. This occurs when a passenger must fly in connecting or multi-sector/ destination flights.

(a)  

The function of this system to help service providers, commonly in the travel industry, to give quality and efficient customer service to their clients

(a)  

Fortunately, due to recent innovations, this system used in Tourism and Hospitality Industry is now considered as an important business operation system that extends beyond front-office capabilities to ensure the delivery of seamless guest experience

(a)  

This system helps establishments to keep track inventory, record customer data and track orders. This enables them to reduce loss of sales and excess stocks.

(a)  

A well-written (a)   clarifies an organization's mission, values and principles, linking them with standards of professional conduct

Defines acceptable behavior and social norms that individuals in an organization should adopt on a day-to-day basis.

(a)  

is the process by which two or more parties reach a peaceful resolution to a dispute

(a)  

This is the Company's ideal work environment such as: Discipline, Transparency and Teamwork

(a)  

This includes handling complaints and specific sanctions for violating code

(a)  

Staff are expected to perform job duties and responsibilities in a manner that reflects the highest ethical and professional (a)   and performance

These indicate what bthe behavior and treatement should be inside to the workplace and to all the people involed such as: Respect co-workers and avoid using profanities

(a)  

This refers to the responsibility taken by an employee for his/ her actions

(a)  

This pertains to the company's policy and procedures in operating the business

(a)  

This is a set of instructions usually provided in the form of a booklet

(a)  

Is a process for dealing with job-related behavior that does not meet expected and communicated performance standards.

(a)  

Helps establishments to keep track of inventory, record customer data mand track orders

(a)  

HRMS stands for?

(a)  

Another term of booking?

(a)  

MIS stands for?

(a)