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WorksheetsDay 1 Recap
Total questions: 10
Worksheet time: 5mins
What year was EE born in the UK?
2010
2011
2012
2013
For how many years running has EE been voted the UK's Best network by RootMetrics?
7
6
5
4
What are BT/EE's 3 Core Values?
Welcoming, Helpful & Excellent
Happy, Professional & Simple
Interested, Dedicated & Helpful
Personal, Simple & Brilliant
What is our 'Best Connected Plan'?
To have 100% geographical coverage by 2025
To have a connection in every home by 2025
To have 40 million customers by 2025
To have the best products in 95% of homes by 2025
what does NPS stand for with regards to our customers?
New Promotor System
New Product Supplier
Net Promotor Score
New Product Score
What does the 'G' in 4G/5G stand for?
Gigabyte
Gigabit
Graduation
Generation
What are the 4 stages of our new Personal Conversations framework?
Welcome, Explore, Resolve & Exceed
Hello, How, Recommend & Goodbye
Hello, Why, Respond & Bye
Hi, Why, Reply & Bye
What month and year did EE join the BT Group?
March 2017
February 2016
April 2017
February 2018
In our most recent ad campaign, what was Kevin's message to our customers?
Don't be a Doug
Who say's EE ain't number 1
Move to EE, you won't regret it
Who say's you can't
Who is our Retail Director?
Marc Allera
Phillip Jansen
Alan Howard
Lee Frankham
