NEW
Font size
WorksheetsReception
Total questions: 10
Worksheet time: 3mins
A Receptionist provides the first impression of the organisation. (True or False)
True
False
How long does it take to get an impression of someone?
7 days
7 minutes
7 secs
7 hours
What method of communication uses no sound or written media?
Telephone Survey
Face to Face Interview
Non-verbal communication/body language
When someone arrives at Reception who is not an employee of the organisation what record must be completed?
Staff In/Out Book
Visitors Book
Appointments Diary
What is the name of the piece of equipment used when you only have a paper copy of a document and you wish to send it electronically?
Computer
Telephone
Fax machine
Why are visitors issued with a Visitors Badge by the Receptionist?
So they look like everyone else.
So that we know they have been at reception and signed in.
So they have a keepsake from their visit to the business.
To allow them through the security doors.
What software would you use to record appointments for the organisation?
Electronic Diary
Table in Word Processing
Spreadsheet Grid
Electronic Mail
On the wall in the Reception/Waiting area there may be a diagram showing the staff in the organisation and their positions eg. Sales Manager, Sales Assistants etc. What is this called?
Visitors Book
Company Handbook
Organisation Chart
Powerpoint
What is recorded in the Visitors book? Look at the options below and select the best one. HINT, read them carefully.
Date, Time In, Name
Date, Time In, Time Out, Name and Organisation
Date, Time In, Time Out, Name, Organisation and who they wish to see.
Date, Time In, Name, Organisation and who they wish to see
In the Reception area for security they sometimes have CCTV. What does CCTV stand for?
Closet Call Television
Closed Circuit Television
Carbon Copy Television
Couldn't Care Television
