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Ch 16-17 - Active Listening/Reading

Total questions: 20

Worksheet time: 5hrs 0mins

Name
Class
Date
1.

You should provide feedback by ____.

a)

asking questions and giving comments

b)

nodding your head and smiling while people are talking

c)

raising your hand before asking a question

d)

appearing confident and prepared

2.

Active reading requires that you do all of the following except _____.

a)

consider the writer’s purpose

b)

consider your purpose for reading

c)

ignore prior knowledge

d)

evaluate what you read

3.

What reading approach is used when finding a word in a dictionary?

a)

read for detail

b)

scan

c)

preread

d)

skim

4.

Which reading technique helps to comprehend what you have read?

a)

preread

b)

skim

c)

scan

d)

read for detail

5.

When should you evaluate what you read?

a)

As you are reading.

b)

After you finish reading.

c)

Both as you are reading and after you finish reading.

6.

To avoid giving a direct answer is to be ______.

a)

evasive

b)

passive

c)

inferential

d)

deliberate

7.

Casually listening to someone talk with limited mind engagement is ______.

a)

active listening

b)

passive listening

c)

empathetic listening

d)

skepticism

8.

Often beneficial in controlled amounts, a degree of doubt or uncertainty about the validity (truthfulness) of a message is ______.

a)

rapport

b)

empathy

c)

skepticism

d)

hearing

9.

The experience and information a person already possesses is known as ______.

a)

inferential information

b)

bias

c)

skepticism

d)

prior knowledge

10.

______ is described as the physical process of the body identifying sounds in the environment.

a)

active listening

b)

passive listening

c)

hearing

d)

smelling

11.

A prejudice or opinion that influences someone’s thinking, resulting in an unbalanced or unfair viewpoint about a subject. It can be intentional or unintentional.

a)

rapport

b)

bias

c)

skepticism

d)

prior knowledge

12.

______ occurs when you attempt to put yourself in another person’s place to understand how he or she feels.

a)

Active listening

b)

Bias

c)

Skepticism

d)

Empathy

13.

Which statement about bias is true?

a)

Because bias is mostly unavoidable, active readers should not be concerned about identifying it.

b)

Written information with a bias is the same as fake information.

c)

Many writers interject a bias into their writing, and it is never unintentional.

d)

Recognizing possible bias is important to understanding information in context.

14.

Which reading skill takes the greatest amount of time?

a)

skimming

b)

scanning

c)

reading for detail

15.

A manager that quickly needs to know a very basic summary of an inventory report would likely choose to use which type of reading?

a)

skimming

b)

skipping

c)

reading for detail

d)

deleting

16.

A task that requires some concentration, and involves processing the words, phrases, and sentences that are being read is called ______.

a)

active reading

b)

passive reading

c)

hearing

d)

responding

17.

Which of the following is a strategy for the improvement of listening skills?

a)

eliminate distractions

b)

show interest with body language and feedback

c)

avoid making initial judgements

d)

all of these are correct

18.

In which of these situations would it be completely acceptable to use passive listening instead of active listening?

a)

while answering job interview questions

b)

while taking part in a workplace meeting

c)

while your friend is explaining why he or she is angry with you

d)

while at home binge-watching a Netflix series on your laptop computer

19.

To have ______ means you are willing to respectfully listen to the message sender without letting negative feelings, emotions, or biases get in the way.

a)

reflection

b)

open mind

c)

skepticism

d)

prior knowledge

20.

Which purpose for communication means trying to change an opinion or provoke a response from the audience or reader?

a)

informative

b)

persuasive

c)

demonstrative

d)

innovative