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CHAP 7 - MANAGING ORGANIZATIONAL CULTURE

Total questions: 10

Worksheet time: 5mins

Name
Class
Date
1.

Organizational Culture is a specific collection of values and ______________ that are shared by people and groups in the organization.

a)

believe

b)

norms

c)

attitude

d)

mindset

2.

Culture presents as a factor which influences all of the following, EXCEPT:

a)

competitive advantage

b)

knowledge transfer

c)

rejection of marketing concept

d)

shareholder values

3.

An organization that uses a uniform as in the case of Bank Simpanan Nasional or big M as in the case of the Mc Donald’s franchise are an example of ____________ element.

a)

Saga

b)

Myth

c)

Symbol

d)

Stories

4.

________ are organization role models, who embody the values an organization wishes to reinforce. They are often the main characters of the stories related to an organization.

a)

Sagas

b)

Heroes

c)

Superheroes

d)

Myths

5.

Which of the following is NOT the functions of organizational culture?

a)

Decision making

b)

Cooperation

c)

Neglection

d)

Justification of Behavior

6.

___________ leadership refers to the capacity to motivate followers by inspiring involvement in a mission. It also changes the organizational culture

a)

Transactional

b)

Transformational

c)

Charismatic

d)

Autocratic

7.

_________ culture is conservative cultures that caution and do not value middle and lower-level managers who take such initiative or actions.

a)

Empowered

b)

Adaptive

c)

Ordinary

d)

Inert

8.

"Managers care deeply about customers, stakeholders and employees. They strongly value people and processes that create useful changes"


This statement is an expressed value shared by ________ organizational culture.

a)

Inadaptive

b)

Adaptive

c)

Empowered

d)

Inert

9.

Which of the following are the correct steps in the process of changing the culture?

a)

Evaluate, Empower, Envision, Excel

b)

Evaluate, Excel, Envision, Empower

c)

Excel, Empower, Envision, Evaluate

d)

Evaluate, Envision, Empower, Excel

10.

In the _________ stage, it is important to ensure the continuous commitment of senior management and sustained change efforts.

a)

Evaluate

b)

Envision

c)

Empower

d)

Excel