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WorksheetsWe are eBay
Total questions: 26
Worksheet time: 2hrs 25mins
What are some of the visible features on the first screen of ebay.com (3)
Help & Contact
My eBay
Resolution Center
Purchase History
Account Setting
What is the "Help & Contact"?
Link to selling an item on eBay. Using this feature requires registration & sign-in
Customer page that allows you to manage your buying and selling activities, send and receive secure emails, and keep your account information updated
Self-help area that allows customers to ask questions and search for information to help them with using the site
Link with the most commonly used features or areas on the site.
What is the "My eBay"?
Link to selling an item on eBay. Using this feature requires registration & sign-in
Customer page that allows you to manage your buying and selling activities, send and receive secure emails, and keep your account information updated
Self-help area that allows customers to ask questions and search for information to help them with using the site
Link with the most commonly used features or areas on the site.
"Help & Contact" is also an area on this page where they can choose to contact eBay by phone, chat or email.
True
False
When registering as a seller on eBay, which steps need to be completed?
Confirm payment preferences for fees
Create a new account
Create a PIN
Pay registration fees
Name the steps to update your primary shipping/postage address:
a. Click ‘Edit’ and enter your new primary address.
b. Click ‘change’ to the right of the ‘Primary shipping postage address field’ field.
c. Click on the ‘Account’ Tab.
d. Click on ‘Addresses’.
e. Click ‘Save’
A. - B. - C. - D. - E.
D. - C. - A. - B.- E.
C. - D.- B. - A. - E.
C. - B. - A. - D. - E.
You are speaking with a customer and she asks you to hide items from her ‘Purchase History’. What are the steps to take this action?
Select the ‘More actions’ dropdown
Go to My eBay > Account
Select ‘Remove’ next to the item in the Cart/Basket.
You are speaking with a customer and he asks you to remove or stop some eBay email notifications that he is receiving
Go to My eBay > Account > Site Preferences
Go to My eBay > Messages > Communication Preferences
Go to My eBay > Account > Communication Preferences
What is automatic/Proxy bidding?
A way to bid on an eBay auction, where the customer enter the highest price you're willing to pay for an item, and we do the rest.
When someone else places a bid, eBay places a slightly higher bid on your behalf.
The place you'll find any items you're currently bidding on, items you bid on but didn't win, and any Best Offers you've made.
Way to make a purchase on eBay or place a offer for the seller.
What can a seller do when they receive a ‘Best Offer’ from a buyer?
The seller has 48 hours to decide whether to accept or reject the offer, or suggest another price
The seller has to message the buyer to arranged the transaction
The seller enter the maximum amount you feel comfortable with.
The seller has to add the item to your shopping cart so you can pay it in the price you set up
Can you delete an item from your Purchase History?
Yes
No
What is the current price of the item in the bidding, if: The start price is $50.00, and the first bidder enters a max bid of $55.00
$55.00
$50.00
$51.00
$56.00
Which of the following would be part of how we welcome the customer?
A personalized greeting that fits your style
A greeting that includes your department so the customer knows if you are the right person to talk to
A standard customer greeting used by your team
Say the recap of the call
A customer received an email from eBay in their personal email inbox asking to verify their credit card information. Is that email legitim from eBay?
Yes
No
What kind of feedback can receive a buyer?
Positive
Negative
Neutral
Buyer doesn't receive feedback
What three pieces of information are required when registering an account on eBay?
Gmail or Facebook Account, Full Name
Email Address, Password, Phone Number
Full Name, Phone Number, Email Address
Email Address, Password, Full Name
Which are the different fees a seller should pay
Insertion fee, Final value fee, Optional listing upgrades fee
Final value fee, Listing fee, Monthly Fee
Insertion fee, Monthly Fee, Optional Listing upgrades fee
Listing fee, Optional Listing upgrades fee
For what reasons (3) can a seller cancel or end a listing early?
Wrong starting price in an auction
The item is lost or no longer available for sale.
They don't want to sell the item to the winner of the bid
The item is broken
Make a mistake accepting the best offer
What is an unpaid item?
Buyer sends the offer to the seller and seller don't accept it.
Seller cancel the transaction after the buyer committed to pay
Buyer wins or purchases an item and does not pay for it.
What is the maximum number of days after the estimated delivery date that a buyer can open an INR request?
15
21
30
7
In which of the following situations would a buyer use the Resolution Center?
You have paid for an item, but you did not receive it.
You received your item but you ordered the wrong size.
Search for articles to solved issues on the website
Tracks bids/Offers
How buyers and sellers can contact?
By phone
M2M messages
M2M personal email
Agent does for them
How do you know if the material you are reading in the CSKB is internal information only?
The font will be red
You should use your best judgement
An orange flag will appear near the information
In the CSKB, how would you save an article that is useful to you?
Favorite
Saved Searches
Let us know
Subscribes
When registering as a seller on eBay, which steps need to be completed?
Confirm billing address
Confirm payment preferences for fees
Have a PayPal Account
Create a Listing
How do you ensure all relevant CSKB articles show when searching?
Use specific keywords in your search
Click in the topic features of the CSKB page
Select all categories under the advanced setting
