Personal development is NOT a way for an individual to set goals and improve his life.

Career planning requires individuals to understand themselves and their values, interests, and skills.

Organizational culture refers to “the customs, rituals, and values shared by the members of an organization that have to be accepted by new members”.

Social norms refer to the way individuals in the organization interact, communicate, and generally behave with each other.

Individuals who show integrity in the workplace never will understand right from wrong but they practice it in all they do.

Courtesy is when you are ready to give more of something, than is necessary or expected.

Failure to properly secure and protect confidential business information can lead to the loss of business / clients.

Every organization should have a written confidentiality policy describing both the type of information considered confidential and the procedures employees must follow for protecting confidential information.

Constructive feedback is not meant to help in improving the performance of an individual or a team, and should be used to tear them down.

Teamwork is when two or more people work together cohesively, towards a common goal, creating a positive working atmosphere, and supporting each other to combine individual strengths in enhancing team performance.

Functional team is a temporary team brought together to solve one problem during one time event.

Failing to manage your time effectively can have some very undesirable consequences such as stress free workplace and greater opportunities to achieve important life and career goals.

Customer service means providing a quality product or service that satisfies the needs/wants of a customer and keeps them coming back.

Business etiquette builds strong relationships and promotes positive atmosphere.

Etiquette relates to a code of behavior among people within an organization, group or society.

If someone lacks an understanding of basic etiquette, he might still feel comfortable and confident in any social situations.

Netiquettes refers to the principles of behavior that one should use while having a business meal with colleagues.

Making eye contact and giving individuals their personal space is important in all conversation.

There are three components of a place setting which are dinnerware, flatware and glassware.

In social situation, it is important to understand the nature of social etiquette conversation and keep the conversation short and socialize with everyone present.

It is not necessary to make eye contact and giving individuals their personal space is important in all conversation.

Plates, cups, bowls, saucers, platters and other serving pieces are the examples of silverware.

In most table setting dessert fork and spoon usually will be placed above the center of the plate.

The correct sequence to use eating utensils are from the outside towards the inside.

Soup spoon and dinner spoon are smaller than teaspoon.

If you drop a utensil just leave it on the floor and request a replacement.

It is part of the table etiquette to put your arms and elbows on the table.

A service culture is a culture that supports customer service through policies, procedures, reward systems, and actions.

A strong service culture leads to unsustainable improvements to customer experience, and an unendurable competitive advantage for organizations.

A service culture also creates a better place to work. This engages and motivates employees to improve performance and helps organisations attract and retain superior talent.

Attentiveness can be demonstrated when a special care or attention given to the guest by the service personnel or a person who involve in providing a service to the guest.

Service personalization can be defined as any creation or adjustment of a service to fit the individual requirements of a customer.

Consideration can create a memorable customer experience because when we provide a service according to a customer preferences.

Personalization works through improving service satisfaction and trust. Service personalization is a powerful way to retain customers in its own right.

In providing a service, recognition to the guest is very important to make guest feel that they are welcomed.

Tourism and hospitality operators owe a duty of care to those individuals who enter their establishments.

Customer expectations does not start growing right from the first contact with the brand, they are usually start after a few encounter with service provider.

Service provider’ needs are the base of forming customer expectations, as this information defines what service levels the users require.

Even by meeting and exceeding customer expectations, a company may not be able to solve any complaint for good and achieve even more loyal customers.