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SPM - Chapter 10

Total questions: 10

Worksheet time: 30mins

Name
Class
Date
1.

Project members should either have strong technical skills or soft skills

a)

True

b)

False

2.

Adding more people to a project that is falling behind schedule often causes more setbacks because of the increased complexity of communications.

a)

True

b)

False

3.

People have different personality traits that often affect their communication preferences

a)

true

b)

false

4.

Geographic location and cultural background have no impact on communications.

a)

True

b)

False

5.

Communication becomes simpler when you increase the number of team members

a)

True

b)

False

6.

Which process involves determining the information and communications needs of the stakeholders?

a)

strategic planning

b)

systems management

c)

identifying stakeholders

d)

planning communications

7.

As a manager, you want to praise a team member, Phil, for doing a good job on a particular project. However, you know he tends to be an introvert. Which communication method would Phil be most comfortable with?

a)

Call Phil in for a private meeting to appreciate his work

b)

Call a team meeting to praise Phil for his work on the project.

c)

Announce Phil’s accomplishment on the company Web site

d)

Have top management and the other teams in the company award Phil

8.

Which method of communication is likely to be most effective for conveying sensitive or important information?

a)

short face-to-face meetings

b)

e-mails

c)

telephone conversations

d)

reading reports from other team members

9.

Using the formula for calculating the number of communication channels, how many channels would five people require?

a)

9

b)

10

c)

11

d)

14

10.

Which communication method is most appropriate for assessing the commitment of project stakeholders?

a)

wiki

b)

email

c)

website

d)

meeting