WorksheetsOB_AB - QUIZ 2
Total questions: 20
Worksheet time: 40mins
Constructive conflict ......
is the opposite of task-related conflict and often involves verbal attacks.
encourages employees to re-examine their basic assumptions about a problem and its possible solutions.
is more likely to trigger defense mechanisms and a competitive orientation among team members.
sometimes replaces manifest conflict in the conflict escalation process.
Which of the following conflict management styles is associated with low cooperativeness and low assertiveness?
forcing
compromising
arbitration
avoiding
Third-party dispute resolution activities are classified in terms of their
arbitrariness and firmness.
level of process control and level of decision control.
differentiation and interdependence.
consequences for the organization.
Which of the following statements about emotional intelligence is true?
Leaders cannot tell when their conversations are having the intended emotional effect on employees.
Leaders are able to recognize and change their own emotional state to suit the situation.
Leaders feel pessimistic and defeated due to recent business setbacks.
Leaders can think through the relevance and application of ideas in real-world settings.
The (perceived) ability to manage uncertainties in the business environment is a form of _____ power.
reward
legitimate
expert
coercive
Social networks exist everywhere because people _____
have a drive to bond.
are insecure.
are all extroverted.
need to be visible.
People with high Machiavellian values tend to ____________
place a lot of trust in their colleagues.
stay away from organizations where politics is tolerated.
use more socially acceptable forms of power to influence others.
be comfortable using power to manipulate others toward their own personal goals.
Organizational politics typically involve _______
an unconscious attempt to increase one's own power.
a conscious attempt to motivate others to work harder for the firm.
attempts to influence others to promote personal objectives.
helping other employees to fulfill their needs through organizational activities.
The effectiveness of _____ as an influence tactic depends on characteristics of the power holder, message content, communication medium, and the audience.
upward appeal
persuasion
information control
silent authority
When managers make decisions that are rational but limited by their ability to process the information, they are following the concept of ________.
cognitive decision making
bounded rationality
escalation of commitment
intuitive decision making
________ are straightforward, familiar, and easily defined.
Programmed problems
Structured problems
Non-structured problems
Nonprogrammed problems
When making a decision for a routine situation, which step in the decision-making process can be skipped?
identify the problem
evaluate decision effectiveness
develop alternatives
implement the alternative
________ is a situation in which a manager has the ability to make accurate decisions because the outcome of every alternative is known.
Certainty
Risk
Bureaucracy
Contingency
"Red sky at night, sailor's delight; red sky at morning, sailor's warning" is an example of a ________.
proverb
heuristic
rule
practice
"We can't stop now. We've already invested RM100,000 in the project." This speaker is acting on the ________.
anchoring effect
availability bias
representation bias
sunk costs error
The drive to bond and the dynamics of social identity theory both explain why people ____
join informal groups.
tend to ignore team norms whenever possible.
have difficulty feeling cohesive in teams.
engage in social loafing.
Social loafing occurs ______
more in smaller rather than larger teams.
more when the task is boring than when it is interesting.
more in tasks with high interdependence.
more when employees believe the team's objective is important.
Which strategy to reduce social loafing are you implementing if each team member's task has high motivation potential?
form smaller teams
specialize tasks
measure individual performance
increase job enrichment
In which stage of team development is there a period of testing and orientation in which members learn about each other and evaluate the benefits and costs of continued membership?
forming
storming
norming
adjourning
Which of the following is true about virtual teams?
People trust team members on virtual teams more easily than on face-to-face teams.
Cultural differences between group members can be easily overcome.
Virtual teams enable organizational learning and promote globalization.
Conflict is more easily resolved in virtual teams.
