WorksheetsISOM - Q1
Total questions: 10
Worksheet time: 8mins
It is in charge of the daily support of an organization hardware and software environment.
Information System Operations
Information System
Information Technology
IT Engineer
IS Operation management functions are (Choose all that apply)
Resource Allocation
Process monitoring
IS management
Standards and Procedures
All of the Above
SLA defines the level of service expected by a customer from a supplier, laying out the metrics by which that service is measured, and the remedies or penalties, if any, should the agreed-on service levels not be achieved. What does SLA stand for?
service-love agreement
service-level agreement
service-level achieved
supplier-level agreement
None of the above
TRUE or FALSE: Part of the management control functions for information system operation is maintaining job accounting reports and other audits log reviews.
TRUE
FALSE
Both False
Both true
True or False: Service management like IT services are better managed without SLA.
True
False
Fill in the blank: Performing _____________ backup is one of the day-to-day activities of Infrastructures Operations.
Unauthorized
Authorized
Timely
Testing
Monitoring
It is a major function of the IS department that includes jobs that must be run, sequence of job execution and conditions
Scheduling
Back up
Executioner
Sequencer
Which among the options below are considered as a computer resources (choose all that apply)
hardware/software
data
telecommunications
networks
applications
It's goal is to determine the root cause of an issue.
Information Technology
Information System
Problem Management
Project Management
It is also known as the known error
Unknown error
Root Cause
Root Case
Known problem
None of the above
