wayground logo

Free Printable Worksheets

Font size

S
M
L
XL
Worksheets

Interpersonal skills

Total questions: 132

Worksheet time: 1hrs 5mins

Name
Class
Date
1.

Which of the following is the contribution of Implementer in a team :-

a)

Practical

b)

Reliable

c)

Efficient

d)

All of the above

2.

Which of the following is the contribution of Resource Investigator in a team :-

a)

Outgoing

b)

Enthusiastic

c)

Communicative

d)

All of the above

3.

Which of the following is the contribution of Specialist in a team :-

a)

Single-minded

b)

Self-starting

c)

Dedicated

d)

All of the above

4.

Knowing yourself is the beginning of :-

a)

All you need to win

b)

Your willingness

c)

Your thinking

d)

All wisdom

5.

What % of distractions in the workplace are caused by mobile phones?

a)

35%

b)

75%

c)

28%

d)

55%

6.
True or false, when you show respect for others in the workplace, people will show respect for you.
a)
True
b)
False
7.
Listening is an important part of communication.
a)
True
b)
False
8.

What is the impact of unprofessional behaviour in the workplace?

a)

Impacts the company's profitability

b)

Increased sick days

c)

Missed deadlines

d)

Poor company reputation

e)

All of the above

9.

What is the purpose of the Speak Up helpline?

(a)  

10.

My boss is a customer?

a)

True

b)

False

11.

Internal customers are...

a)

Co-workers

b)

Landowner

c)

Accounts department

d)

Boss

12.

Probing questions could be _____/__________ questions

a)

open/closed

b)

open only

c)

closed only

d)

None of the above

13.

Closed questions are questions that can be answered with _________ or ________.

a)

yes only

b)

no only

c)

yes or no

d)

all of the above

14.

What interpersonal skills are used in responding to customer requests?

a)

Written communication; emails or text

b)

Problem solving

c)

Technical data and illustrations

d)

Health and Safety

e)

Positive attitude

15.

What is not a skill of remaining patient when communicating with customers?

a)

To keep the conversation on track

b)

To provide a positive experience

c)

To remain professional and personable

d)

To mirror angry and frustrated body language

16.

How useful has the training session been today for your apprenticeship?

a)

Extremely

b)

Good

c)

Satisfactory

d)

Poor

17.

One of the following is NOT a way of making friends:

a)
b)
c)
d)
18.

One of the following is NOT a way of improving your academic level.

a)
b)
c)
d)
19.

Which of the following options are NOT going to help improve your behavior in school?

a)
b)
c)
d)
20.

You want to make friends, but one of the following options, is NOT going to help you

a)
b)
c)
d)
21.

You want to get better grades and improve the academic level, but this is NOT a way to do it.

a)
b)
c)
d)
22.

You can have more friends, but one of the following options is NOT going to help you.

a)
b)
c)
d)
23.

Two of the following options will help you improve your academic level.

a)
b)
c)
d)
24.

Empowerment skills is perceived differences resulting in some form of interference or opposition.

a)

TRUE

b)

FALSE

25.

In order to make empowerment effective the leader need to clarify the assignment.

a)

TRUE

b)

FALSE

26.

Empowerment not allow employees to make decisions.

a)

TRUE

b)

FALSE

27.

Relationship conflict relates to the goals and content of the work.

a)

TRUE

b)

FALSE

28.

Traditional view of conflict assumes that all conflicts is not bad and must not be avoided.

a)

TRUE

b)

FALSE

29.

Human relations view of conflict argue that conflict is natural and inevitable.

a)

TRUE

b)

FALSE

30.

_______________ is the process in which two or more parties have differences preferences must make a joint decision and come to an agreement.

a)

Empowerment

b)

Negotiation

c)

Conflict management

d)

Presentation

31.

___________________ can be defined as a set of abilities that enable an individual to interact with audience, transmit the messages with clarity, engage with audience and interpret and understand the mindsets of the listeners.

a)

Negotiation skills

b)

Empowerment skills

c)

Conflict management skills

d)

Presentation skills

32.

__________________ is a perceived differences resulting in some form of interference or opposition.

a)

Conflict

b)

Empowerment

c)

Presentation

d)

Negotiation

33.

______________________ sometimes call as delegation and it's the assignment of authority to another person to carry out specific activities.

a)

Negotiation skills

b)

Presentation skills

c)

Empowerment skills

d)

Conflict management skills

34.

Communication process involve the transfer and understanding of meaning from one person to another.

a)

TRUE

b)

FALSE

35.

Encoding is the process by which the receiver interprets the message.

a)

TRUE

b)

FALSE

36.

Information overload happen when the amount of data that can be processed is exceeded.

a)

TRUE

b)

FALSE

37.

The element of channel in the communication process is to checking how successful a message has been transferred.

a)

TRUE

b)

FALSE

38.

Organizational intranet is an organizational communication network that uses technology, but is accessibility only by organizational employee.

a)

TRUE

b)

FALSE

39.

Decoding is a step in the communication process which is carried out by the _______________.

a)

sender

b)

receiver

c)

channel

d)

all parties in communication

40.

When an employee tells his or her manager exactly what the manager wants to hear, the employee is ____________ the information.

a)

encoding

b)

decoding

c)

filtering

d)

communicating

41.

The ___________ is the carrier of the message of the means by which the message sent.

a)

encoder

b)

decoder

c)

noise

d)

channel

42.

The process by which the receiver interprets the message and translate it into meaningful information is called _______________.

a)

coding

b)

decoding

c)

encoding

d)

none of the above

43.

Which of the following choices correctly identifies the basic components of the communication process?

a)

sender, channel, message, receiver, feedback, noise

b)

sender, encoder, facilitator, decoder, end-user

c)

sender, facilitator, medium, processor, receiver

d)

sender, encoder, decoder, end-user, non-feedback

44.

It is a series of direct contacts with the individual which aims to offer him assistance in changing his attitude and behaviors.

a)

Guidance

b)

Counseling

c)

Guidance and Counseling

d)

Psychotherapy

45.

Which among the following is NOT included in the characteristics of guidance?

a)

It is a continuous process.

b)

It is more than advice giving.

c)

It is more an art than science.

d)

It is not a branch of any discipline.

46.

Which is NOT part of the scope of guidance and counseling?

a)

Personal Needs

b)

Situational problems

c)

Career advancement

d)

Financial stability

47.

What are the functions of guidance and counselling?

a)

Adjustmental, Developmental, Orientation

b)

Moral support, assistance, rapport

c)

Physical, emotional, social

d)

Vocational, occupational, professional

48.

Which types of guidance services is given to students who are having undesirable practices. It has to be provided to keep them in track and lead a noble lives.

a)

Moral Guidance

b)

Avocational Guidance

c)

Educational Guidance

d)

Social Guidance

49.

It has to be given to students to face the situations bodly and confidently, to enable them to adjust to the situations which they cannot change.

a)

Personal Guidance

b)

Social Guidance

c)

Avocational Guidance

d)

Moral Guidance

50.

What does decentralization counselling services mean?

a)

The responsibilities of the counseling services is vested upon teachers.

b)

The responsibilities of the counseling services is vested upon expert counselors.

c)

The responsibilities of the counseling services is given by the guidance and counseling department.

d)

All the options are correct

51.

Which among the ingredients of guidance and counselling services is referred as "welcome service?

a)

The admission service

b)

The orientation service

c)

The student information service

d)

The information service

52.

It is mainly oriented towards helping students to improve their study habits, improve their adjustments in school, reducing stress, etc.

a)

The counselling service

b)

The placement service

c)

The remedial service

d)

The follow-up service

53.

It determines the effectiveness and efficiency of the guidance programme, less number of drop-outs, harmonious relationship between teachers and students, good result and sense of security.

a)

The research service

b)

The evaluation service

c)

The remedial service

d)

The counselling service

54.

It is a method of recording and providing meaningful, significant and comprehensive information about an individual over a year.

a)

Sociometry

b)

Cumulative record

c)

Anecdotal record

d)

Interview

55.

Which is known as prescriptive counselling?

a)

Directive Counselling Approach

b)

Nondirective Counselling Approach

c)

Eclectic Counselling Approach

d)

All of the above

56.

Which is the limitation of directive counselling approach?

a)

The patient has gain self analysis.

b)

It makes the counselee overdependent on the counselor.

c)

It emphasizes the problem and not the individual.

d)

It depends too much on the ability and initiative of the patient.

57.

According to Carl Rogers there are five steps in nondirective counselling approach. Which group of steps is Rogers referring to?

a)

Defining the problem situation, counselee given freedom to express, identifying counselee's feelings, developing counselee's insight, termination of counselling

b)

Information gathering, synthesis, diagnosis, prognosis, counselling & follow-up

c)

Establishing rapport, diagnosis, preparing tentative plan for modifying behavior, follow-up counselling

d)

Either of the three

58.

What are the advantages of eclectic counselling approach?

a)

It is most cost effective and practical approach.

b)

It more flexible approach of counselling.

c)

It more subjective and coordinated approach of counselling .

d)

A & B are correct

e)

All of the above are correct

59.

Ms. Milante has pleasing voice and appearance. She has regular exercise to maintain her vitality and endurance. When talking to people she has no any mannerism. What qualities of a counselor she possessed?

a)

Interpersonal Relationship

b)

Personal Adjustments

c)

Scholastic potentials

d)

Health and personal abilities

60.

It refers to the ice breaking session during which the counselee and the counsellor introduce each other and establish a primary rapport.

a)

Phase I

b)

Phase II

c)

Phase III

d)

Phase IV

e)

Phase V

61.

Effective and reliable goal setting requires following skills in counsellors. Which phase can you see this activity?

a)

Phase I

b)

Phase II

c)

Phase III

d)

Phase IV

e)

Phase V

62.

It is known as the data collection phase.

a)

Phase I

b)

Phase II

c)

Phase III

d)

Phase IV

e)

Phase V

63.

It is the operational phase where the counselee is suggested the best possible options for the management.

a)

Phase I

b)

Phase II

c)

Phase III

d)

Phase IV

e)

Phase V

64.

When workers demonstrate patience, are able to manage their emotions, and get along with other employees, which skills are being displayed?

a)

behavioral

b)

self-representation

c)

teamwork

d)

leadership

65.

Which of the following tasks is an example of how scientists might use writing skills in their jobs?

a)

giving a presentation to co-workers about an upcoming project

b)

interpreting the results of an experiment

c)

researching previous experiments about the same subject

d)

completing a grant proposal to fund a project

66.

Which of the skills are the most essential to be a successful leader?

a)

reading skills

b)

teamwork skills

c)

writing skills

d)

note-taking skills

67.

Why is it important for professionals in any career to have good self-representation skills?

a)

to follow the orders of the boss

b)

to express their personalities at work

c)

to present a positive professional image

d)

to show that they make a lot of money

68.

An architect designing a new building schedules deadlines to complete tasks so that the project will be finished by a specific date. Which of the following skills has the architect applied in this scenario?

a)

problem-solving skills

b)

time-management skills

c)

math skills

d)

critical thinking skills

69.

Choose one answer for each blank space.


Carrie is having problems with her co-worker Shawn. Shawn is always late in completing his part of their projects. Carrie decides to talk to Shawn. She speaks to him calmly to identify the problem. They share their perspectives, identify possible solutions, and come to an agreement. Carrie and Shawn are applying ______________ skills.


By working together to solve the problem, Carrie and Shawn are showing _____________ skills. They are willing to work together to achieve their common goal.

a)

First Blank: problem-solving

b)

First Blank: conflict-resolution

c)

First Blank: critical thinking

d)

Second Blank: teamwork

e)

Second Blank: Leadership

70.

Which skills are these professionals using?


Jennifer is giving a presentation about the results of her microbiology experiment. She is very confident in front of the audience. She speaks in a clear voice, and often tells a few jokes to show her personality. Jennifer is displaying great ______________.

Alex is another microbiologist listening to Jennifer’s presentation. He wants to remember her results so that he can use the information to help with his own experiment. He pays close attention to what Jennifer says, writes down key points, and draws a diagram to help him remember the main ideas. His ______________ will help him remember this information later when he is in his office.

a)

First Blank: speaking skills

b)

First Blank: self-representation skills

c)

Second Blank: research skills

d)

Second Blank: writing skills

e)

Second Blank: note-taking skills

71.

Complete each statement describing an essential skill for success in the workplace.


Dressing suitably for different situations, using appropriate language, and maintaining good personal hygiene are all ways to demonstrate _______________.

An employee will display _______________ by adhering to professional standards of the workplace and encouraging co-workers to do the same.

a)

First Blank: work ethic

b)

First Blank: self-representation

c)

First Blank: diversity awareness

d)

Second Blank: leadership skills

e)

Second Blank: nonverbal skills

72.

Which skills are these professionals using?


Lisa is a software developer. A new client comes to Lisa feeling very frustrated. He has tried everything to get more customers to visit his web page, but nothing works. Lisa has an idea to develop a phone application that connects people directly to the client’s web site. Her ________________ solves the client’s problem in a way of which he had not thought.


Lisa takes her idea to Kevin. Kevin wants to create the application, but is missing several items needed to complete the project. Kevin displays ___________________ when he figures out a way to use the materials he has in the office to create the application.

a)

First Blank: work ethic

b)

First Blank: listening skill

c)

First Blank: creativity

d)

Second Blank: self-representation skills

e)

Second Blank: resourcefulness

73.

Match the workplace scenario with the skill or behavior the individual displays in that scenario.


Sharon is a production engineer for a car factory. There is an issue with some incomplete car parts leaving the assembly line. Sharon must find a way to make sure that only completed parts leave the assembly line.

a)

problem-solving skills

b)

diversity awareness

c)

note-taking skills

74.

Match the workplace scenario with the skill or behavior the individual displays in that scenario.


Sharon is a production engineer for a car factory. There is an issue with some incomplete car parts leaving the assembly line. Sharon must find a way to make sure that only completed parts leave the assembly line.

a)

problem-solving skills

b)

diversity awareness

c)

note-taking skills

75.

Match the workplace scenario with the skill or behavior the individual displays in that scenario.


John accepted a job as a software designer in Japan. He wants to show respect for the new culture, so he researches local business customs before he begins working in his new office.

a)

problem-solving skills

b)

diversity awareness

c)

note-taking skills

76.

Match the workplace scenario with the skill or behavior the individual displays in that scenario.


Arianna has a meeting with clients to discuss opening new financial accounts. She makes sure to listen to her clients’ goals and write down the key points. When they are finished speaking, she reads what she has written, summarizing their financial concerns.

a)

problem-solving skills

b)

diversity awareness

c)

note-taking skills

77.

What method of psychology did Carl Rogers create?

a)

Dialectical Behavioural Therapy

b)

Client-Centered Therapy

c)

Emotion-Focused Therapy

d)

Group Therapy

78.

Carl Rogers' method for Client-Centered Therapy is still used today

a)

True

b)

False

79.

Which of the following is another technique used with the Humanistic approach?

a)

Person to Person

b)

Gestalt

c)

Humanistic

d)

EMDR

80.

Carl Rogers created a program for children called the TBCH program

a)

True

b)

False

81.

What college did Carl Rogers go to?

a)

Columbia University's Teachers College

b)

University of Wisconsin

c)

University of Rochester

d)

Union Theological Seminary

82.

Carl Rogers created Client-Centered Therapy

a)

True

b)

False

83.

Which of the following can be a negative thing about the Humanistic approach?

a)

It focuses on the whole of the client

b)

It focuses on the client's experiences

c)

It is extremely positive when regarding human behavior

d)

It is supportive of people with mental and physical disabilities

84.

How many people were in Carl Rogers' immediate family? (Including him)

a)

Six

b)

Four

c)

Eight

d)

Nine

85.

What is significant about Humanistic psychology?

a)

It's the only method that uses the term client instead of patient

b)

It is the only method that uses therapists to talk with clients

c)

It is the only method where the clients get in trouble for bad behavior

d)

It's the only method of psychology that focuses on the client's experience

86.

Why did Carl Rogers dislike the term 'patient?'

a)

He thought it made them seem like they were sick

b)

He thought it made them self-conscious

c)

He was always told to be patient

d)

He thought it made himself seem like a doctor

87.

Carl Rogers is still alive today

a)

True

b)

False

88.
Question 1
Person - Centred Planning could be defined as...
a)
Using a persons values preferences and needs to form the basis of their care.
b)
Treating the patients medical needs
c)
Working with others
d)
Talking to the patient
89.
Question 2
Which of the following are values of a person -centred approach. 
a)
Independence, Privacy, Dignity and Respect
b)
Care, Compassion, Thoughfulness
c)
Silliness, Capability and Working Hard
d)
Teamwork, Hardwork and Motivation
90.
Question
Identify examples of the 6 C'S from the list below. 
a)
Critical thinking
b)
Communication
c)
Celebration
d)
Co - operation
91.
Question 4 
Carl Rogers believed ...
a)
Patients are people
b)
Patients do not have the ability to find solutions to problems 
c)
Patients have the innate ability to self heal.
d)
Patients must have a positive relationship with the staff working with them. 
92.
Question 4
Carl Rogers followed which psychological approach?
a)
Behaviourism
b)
Humanism
c)
Biological
d)
Psychoanalytical 
93.
Question 5
Carl Rogers agreed with, which other psychologist?
a)
Freud
b)
Watson
c)
Skinner
d)
Maslow
94.
Question 6
According to Carl Rogers to enable patients to heal they need
a)
Safe Psychological Environment
b)
Love and Warmth
c)
Continued Care
d)
To fulfill their potential
95.

Define free will

4 lines
96.

It is suggested that there are 3 ‘selves’, name two of them.

(a)  

97.

Name level one (base level) of Maslows hierarchy of needs.

(a)  

98.

What does Carl Rogers suggest we need in childhood to help us reach our potential?

(a)  

99.

‘I will only love you if…’ is an example of what?

(a)  

100.

Rogers suggests having a large gap between 2 types of self indicates high levels of (a)   ?

101.

Name the third level of Maslow's hierarchy of needs

(a)  

102.

In what level of Maslows hiearchy of needs would you find having shelter?

(a)  

103.

Who proposed person-centred therapy?

(a)  

104.

In what level of Maslow's hierarchy of needs would you find being spontaneous?

(a)  

105.

Who propounded Psyhchoanalysis?

a)

Wilhelm Wundt

b)

Fritz Perl and Laura Perl

c)

Sigmund Freud

d)

Carl Rogers

106.

Who are the cognitive therapists?

a)

Sigmund Freud

b)

Aaron Beck

c)

Albert Ellis

d)

Carl Rogers

107.

(a)   established the first Psychology laboratory

108.

____________ is one of the relaxation techniques used in Psycotherapy

a)

PMRT

b)

EMDR

c)

Biblical Therapy

d)

Cognitive Restructuring

109.

Behaviour Therapy by ___________

a)

Carl Rogers

b)

Alfred Adler

c)

B.F. Skinner

d)

Meischenbaumm

110.

Autism Spectrum Disorder

a)

Neurodevelopmental disorder

b)

Neurocognitive disorder

c)

Depressive disorder

d)

Maladjustment

111.

_____________ is the study of mental disorders.

a)

Psychotherapy

b)

Psychopathology

c)

Psychometrics

d)

Psychoanalysis

112.

The Whole is greater than the sum of its parts.

a)

Behaviour Therapy

b)

Cognitive Therapy

c)

Gestalt Therapy

d)

Psychoanalysis

113.

__________________ are the basic building units of the nervous system.

a)

Glial cells

b)

Neurons

c)

Cells

d)

Myelin sheath

114.

Who was the originator of Gestalt Theory?

a)

Carl Rogers

b)

Fritz Perls

c)

Fritz Rogers

d)

Erving Polster

115.

The tenet that we are constantly moving between who we "should be" and who we "are" is called the paradoxical theory of (a)   .

116.

Check all that apply: Gestalt Therapy aims at...

a)

Cognitive function

b)

Personality

c)

Contact with environment

d)

Awareness

117.

In regards to field theory, the _________ is the aspects of the individual's experience that are most salient at any moment.

a)

Figure

b)

Ground

c)

Field

d)

Form

118.

In regards to field theory, the _________ is the aspects of the individual's experience that are often out of his or her awareness.

a)

Figure

b)

Ground

c)

Field

d)

Form

119.

True or False: One of the main principles of Gestalt Theory is holism (the whole is different than the sum of its parts)

a)

True

b)

False

120.

An __________ is a stuck point that occurs when external support is not available.

a)

inquiry

b)

infraction

c)

unfinished business

d)

impasse

121.

True or False: The goal of a Gestalt therapist is to change the client.

a)

True

b)

False

122.

___________ are ready-made techniques that are sometimes used to make something happen in a therapy session or to achieve a goal.

a)

Experiments

b)

Techniques

c)

Exercises

d)

Research assignments

123.

_________ grow out of the interaction between client and therapist. They are considered the cornerstone of experiential learning.

a)

Exercises

b)

Techniques

c)

Experiments

d)

Research assignments

124.

Contemporary Gestalt therapy is __________ confrontational than traditional Gestalt therapy

a)

More

b)

Less

c)

the same as

125.

Check all that apply: During an Internal Dialogue Exercise, the main division is between the ________ and __________.

a)

top dog

b)

big dog

c)

little dog

d)

under dog

126.

Regarding the Internal Dialogue Exercise,

a)

the top dog is righteous, demanding, and focuses on the "shoulds" and "oughts". The underdog plays the role of victim by being defensive, apologetic and finding excuses.

b)

the underdog is righteous, demanding, and focuses on the "shoulds" and "oughts". The top dog plays the role of victim by being defensive, apologetic and finding excuses.

127.

Check all that apply: The Empty Chair technique...

a)

is useful in bringing fantasies of what the "other" might be thinking into consciousness

b)

allows the client to experience the conflict more fully

c)

helps clients get in touch with a feeling or side of themself they might be denying

d)

None of the above

128.

Making the Rounds is a technique best used in which type of therapy?

a)

Individual therapy

b)

Group therapy

c)

Couples counseling

d)

All of the above

129.

Which of the following describes The Exaggeration Exercise?

a)

the client is asked to exaggerate and act as the most dramatic person they know

b)

the client is asked to exaggerate their subtle body language movement to intensify the feeling attached to the movement

c)

the client is asked to exaggerate their most recent confrontation

d)

the client is asked to define the word exaggeration

130.

True or False: The most important component of the therapeutic relationship in contemporary Gestalt Therapy is dialogue.

a)

True

b)

False

131.
Gestalt principle?
a)
Closure
b)
Proximity
c)
Figure/Ground
d)
Continuation
132.

Which gestalt principle pertains the the following image?

a)

Proximity

b)

Similarity

c)

Closure

d)

Figure Ground Perception

Similar Resources on Wayground

TRY OUT P3K 13

127 questions

TRY OUT P3K 13

quiz

Worksheet

•

5th Grade - University

teens4b_quiz2

135 questions

teens4b_quiz2

quiz

Worksheet

•

7th Grade - University