Jiao is a general practitioner whose patient is having issues with the muscles in his leg. He is a former athlete, and Jiao suspects that he may have damage to a tendon or tissue in the leg. She explains to her patient that she knows a great physician who specializes in sports medicine. She offers to refer her patient to her friend but also asks if he has a preference as to which facility he goes to. Which part of the Patient’s Bill of Rights is she showing respect for?

Zeke is the head of the radiology department in a busy hospital. He is contacted by a patient who was in for an MRI earlier in the month. The patient felt that the tech who conducted her MRI was not clear in their instructions, and she is worried that the test results were not correct. Instead of assuring the patient that there was no reason to question the MRI results, Zeke assures her that he will take a look at the images himself. Which part of the Patient’s Bill of Rights is he showing respect for?

Ava is a triage nurse who must check in patients for surgery at the hospital. As she is taking down the information of a new patient, they mention that their religion prevents them from receiving blood transfusions. As a nurse, Ava disagrees with this position and knows that it causes the nurses a lot of hassle to treat a patient without the option of blood. What is the BEST way to show respect for this patient’s right to fair treatment?

Ryan is a cardiologist. He has performed a nuclear stress test on a 61-year-old male patient. The stress test showed that Ryan’s patient may have some issues with blood flowing through his heart. He believes that if it is not too bad, the condition could be controlled by medication. There is another, more invasive test Ryan can do to confirm the patient’s diagnosis. What is the BEST way to show respect for this patient’s right to participation?

When informing a patient about a treatment that he recommends; Khalil explains all the benefits of the procedure. He tells his patient that once the procedure is finished, she will no longer have issues with blood clots or pain. What other information is very important for Khalil to discuss with his patient so that she is truly giving informed consent?

Abdul is helping his grandfather put together a living will. He has downloaded a template of the form and is filling in the information his grandfather gives him. He asks his grandfather if they should direct the doctors to cut off artificial nutrition and hydration. His grandfather agrees since he does not want to be kept alive if he is deemed brain dead. Abdul then asks if his grandfather would like lifesaving efforts such as intubation to help him breathe if he cannot do so on his own. Abdul’s grandfather gets frustrated, wondering why he must make all these choices. What might be the BEST way for Abdul to encourage his grandfather to answer all the questions in his living will?

Sanjay has a patient who has just been diagnosed with leukemia. His patient is determined to fight the illness but also discloses to Sanjay that she is in the middle of a messy divorce. Her husband is fighting to take custody of the children. She asks Sanjay what might happen if he were called to court to testify about her leukemia. What would MOST likely be Sanjay’s response?

Gabe has logged in to view the records of a patient who had a CT done earlier in the day. Since Gabe is a radiologist, it is his job to assess the image and write a report to the patient’s doctor. The terminal at which Gabe is working is shared by other technicians and personnel in radiology. What should Gabe be mindful of when he is finished accessing this patient’s records?

Xavier goes to his local retail pharmacy to pick up a prescription for his mother. As he approaches the counter, he sees one window that is labeled ‘Consultation,’ and it has a partition beside it. The other window is labeled ‘Pick up/Drop off.” What is MOST likely the purpose for having a separate consultation window?

Liam is diagnosed with a degenerative disease. His doctor explains that the muscles in Liam’s body will begin to shut down. He will lose the ability to walk, then the ability to talk, and finally, his lungs will no longer be able to breathe on their own. Liam is newly married, and his wife is devastated by the news. The idea of living without him is something she will not even consider. Yet, Liam cannot imagine being kept alive on a respirator. To him, that sounds like a fate worse than death. Why might it be important for Liam to state his wishes in an advance directive now?

Oliver is a gastroenterologist who has a patient with a serious polyp in their intestinal tract. There are two courses of action for this issue. One involves a surgery that Oliver’s practice charges $16,000 to do. The other is a less invasive procedure that only costs $2000. Both would get rid of the polyp that Oliver’s patient has. Oliver feels that he must mention both and allow the patient to decide what course they would like to have. Which value of ethical behavior does this reasoning support?

Avery is a physician who is assessing a patient complaining of extreme joint pain. Her patient says that the only thing that seems to help ease the pain is acetaminophen, but looking at her patient’s chart, Avery sees that he has a genetic liver disorder. She knows that acetaminophen will cause damage to the patient’s liver. Avery refuses to prescribe the patient the large dose of medication he is asking for. Which value of ethical behavior does this reasoning support?

Layla is an orthopedic surgeon who has been asked to consult on a case in which an 81-year-old woman fell and broke her hip. Layla knows that the chances the woman will live very much longer are slim, but she still feels that she should try to repair the woman’s hip anyway. Which value of ethical behavior does this reasoning support?

Mateo reads about treatments once used for those with mental impairments. They were sent to doctors to have lobotomies or severing of the nerves in the frontal lobe of their brain. This was an attempt to make them more docile and easier to control. Mateo is shocked because these patients were not able to give informed consent. He believes it was wrong for the doctors to perform such serious brain surgery on patients who were not able to understand what was happening. Which value of ethical behavior does this reasoning support?

When there is an outbreak of illness that affects more than one country, the United Nations is called in to provide aid and support. They can only send out their envoys with supplies if they know of an epidemic. Which organization do they count on to keep track of illnesses and outbreaks around the globe?

A large outbreak of gastroenteritis has occurred in the southern part of a state. As medical professionals work to treat the affected patients, they also try to figure out what the patients might have in common. Each patient reports having purchased bagged salad in the days before their symptoms began. The director of the local hospital suspects that somehow the salad was contaminated. Which health organization should the director report this information to?

While many health organizations have been established to protect the safety of the American public, two concentrate specifically on the safety and health of employees in American businesses. One such organization is NIOSH, which keeps data on workplace injuries. The other one focuses on keeping the work environment safe for employees. Which organization is this?

Dara has a patient who is showing signs of a very rare virus. Personally, Dara has only ever read about this disease in textbooks. She is hesitant to diagnose the virus because it is such a wild notion. What organization would Dara MOST likely reach out to in order to get confirmation that her diagnosis is correct?

Ava is a researcher who has the job of tracking the amount of chemical burns sustained by employees in the medical plastics manufacturing industry. Ava keeps a record of those who have been hurt or hospitalized due to chemical burns and then writes recommendations on how to keep these events from happening. Which organization does Ava MOST likely work for?

Emily is the first responder to a terrible car accident. A man has been thrown through the windshield of his truck and is now lying on the pavement, bleeding. Wearing her PPE, Emily approaches the man and begins to speak to him. The man is quickly losing consciousness but makes sure to grab Emily’s arm and tell her, “I have Hepatitis B!” before he passes out. Why was this information so important to pass on to Emily?

As part of a safety workshop for her lab, Karen is learning about what to do if a fire breaks out in the lab. She has been listening, but her daughter has been sending her texts throughout the workshop, so Karen has been a bit distracted. Noticing Karen’s inattention, the instructor asks her to explain the first step she would take if a fire occurred in her department. What would be the BEST answer for Karen to give?

X-ray tech Melissa is sent to the mailroom because there is a package waiting for her department. When she arrives, she notes that the box is large. Melissa knows that the radiologist ordered some replacements for their lead aprons and thinks that the box might contain them. In order to carry the box back to her department safely, how should Melissa position the box?

Jared walks past one of the radiology exam rooms and notices smoke coming from beneath the door. When he opens the door to the room, Jared can see that one of the ultrasound machines has caught fire around the area where it is plugged into the wall. There is no one in the room, but the fire has already ignited the paper lining on the exam table and is beginning to spread. What step should Jared NEXT take in response to this emergency?

Destiny is an LPN who works on the third floor of an assisted living facility. Most of the residents are bed bound and unable to walk. Many of them are hooked up to monitors. Destiny notices smoke coming from the storage closet at the end of the hallway. When she opens the closet, she sees that there is a bucket full of rags smoldering in the corner. Whatever was on the rags must have combusted, sparking and starting a fire. Destiny quickly pulls the emergency fire alarm. She knows that fire and rescue squads are on their way, but in the meantime, she must keep the residents on this floor safe. What is the BEST way for Destiny to protect her vulnerable patients at this point?

Jasmine is an emergency medical responder who is called to the scene of many motor vehicle accidents. Because she handles patients who are found unconscious and bleeding, Jasmine must always protect herself against bloodborne pathogens. What is the BEST way for Jasmine to help her patients while keeping herself safe?

In a busy emergency room waiting room, a patient suddenly begins to vomit blood. The nurses quickly take him in, working to address what might be the issue. As the emergency team gets the patient stabilized, blood tests reveal that he has hepatitis B, which is a bloodborne pathogen. All of the nurses and staff members who were exposed to the patient are made aware of the potential issue. What other important step would need to be taken to keep someone from possibly being exposed to the patient’s blood?

Fatima is an x-ray tech who is very excited because her lab has just received a shipment of new lead shields for use on patients. The box was delivered to the director’s office but he asks Fatima to make sure the shields get to the appropriate rooms. Fatima bends over to lift the box, surprised at how heavy it is. What would be the BEST way for Fatima to move this box out of her boss’s office without hurting herself?

Priya must take a patient down to radiology to have an x-ray taken of their recently rebuilt hip. The patient is not yet ambulatory and still reports numbness along their legs. What would be the safest way for Priya to get her patient from the bed into a wheelchair for transport?

In the emergency room, paramedics have just wheeled in an unconscious patient on a stretcher. The trauma team assembles in a treatment room, with a bed ready for the patient. Since the paramedics need to take the stretcher back with them in the ambulance, what would be the BEST way for the trauma team to move this patient into a bed of theirs?

Emma is a physical therapist who needs to get her patient moving after a knee replacement. The first step is to get her patient from the bed to the wheelchair so that she can attend physical therapy classes until she is ready to move on her own. What important piece of equipment could help Emma get her patient into the wheelchair?

Liam works in an emergency unit that recently treated an outbreak of a deadly disease in the community. The medical personnel did their very best to treat the patients, but many died from the disease. Now, Liam’s coworkers are beginning to complain of migraines, panic attacks, and other emotional issues. What might be the BEST way for Liam’s supervisor to help his employees deal with the trauma they experienced?

Avery feels like she lives in the intensive care unit. She loves her job as a registered nurse, but because there are only three registered nurses on staff, she covers almost every night shift. She’s exhausted when she gets home; however, Avery has a hard time falling asleep because she worries that she may have missed something with her patients. What might be the BEST way for Avery to handle the stress she is facing?

Oliver hears a huge explosion and runs down the hall to see what has happened. Peering into the lab, he can see that there are little fires burning everywhere. Oliver wonders if one of the oxygen tanks stored inside was damaged. After pushing the fire alarm, Oliver checks to see if there are any employees inside the lab. He determines that no one was present, so Oliver closes the door tight and waits for firefighters. Why would Oliver not want to use the fire extinguisher in this case?

Mia is a phlebotomist in the lab. It is her job to take blood samples from patients so that the lab can perform different diagnostic tests. When Mia finishes using a needle to perform venipuncture, she pushes it into a special container on the wall. The container has a hazardous symbol on it. What is the MOST likely reason that Mia’s lab uses this special sharps container?

When working in a healthcare setting, what can a health science professional do to respect the personal space of patients?

Daniel is an oncologist who must discuss the treatment of a tumor he found on his 34-year-old patient’s lung. His patient is newly married, with one child and another baby on the way. Daniel knows that he can’t give a 100 percent prediction of the patient’s outcome with surgery on the tumor, but he must project as much confidence as possible while speaking to them. What might happen if Daniel did not come across as confident?

A little boy is excited to get a balloon from the vendor at the park. As soon as he walks off though, he manages to lose hold of it, and it begins to float up into the sky. The boy bursts into tears. Greta happens to be passing by and sees the situation. Which reaction would show that Greta has sympathy for the boy?

As a nurse working in an assisted care facility, Marisol has seen many patients pass away. Sometimes she has the unfortunate job of breaking the news to family members. One sweet patient that Marisol tended to for several months has passed away. Her husband of 50 years comes in every day to see her. When he comes in for his daily visit, Marisol must break the news of his wife’s death. Which reaction would show that Marisol has empathy for the man?

Polly must perform an MRI on a 56-year-old patient. As she is giving the patient instructions on how to get ready for the procedure, she notices that the patient is shaking and appears distressed. When she asks, the patient responds that she is nervous about the test. What would be the BEST way for Polly to show empathy to this patient?

A young woman has been brought into the emergency room after experiencing an assault. She has bruises and cuts all over her body, and her mascara is smeared from tears. Manuel is the nurse attending to the woman. He asks her to change into a hospital gown so that he can examine her. The woman’s eyes tear up as shaky hands reach for the gown. What would be the BEST way for Manuel to show empathy to this patient?

Owen is a pediatrician. He has a new patient, a six-month-old baby whose mother transferred from another practice. On the first visit, Owen notes that it is time for the baby to be vaccinated. The mother recoils, expressing skepticism about having her baby vaccinated. Owen knows that vaccines are the best way to protect the baby and that the mother has likely heard misinformation about them. Still, they are new patients. What is the BEST way for Owen to react that will encourage the patient to trust in his care?

Abdul has a 23-year-old patient who found a lump on her breast. After performing a test of the breast tissue, Abdul finds that the lump is cancerous. As he breaks the news to his patient, she bursts into tears. Her boyfriend puts his head in his hands. Abdul knows that this is a serious situation and that the surgery might disfigure the patient. He also believes that chemotherapy may be required after the surgery. Still, he can see that the couple is distraught. What is the BEST way for Abdul to react that will encourage the patient to trust in his care?

Even though Jackson advised his patient to lose weight during their last visit, he is discouraged to see that the patient has not followed his instructions. In fact, the patient has gained weight. How might encouraging self-disclosure help the patient in this situation?

Elena is a care giver to her 80-year-old mother. She also watches her two grandchildren during the day while their mother works. Elena has been receiving chemo treatments for a spot on her lungs. As the doctor talks with Elena, he senses that she is run down. He also notes that Elena never brings anyone to her appointments with her, and he suspects that she has not told her family about her illness. How might encouraging self-disclosure help the patient in this situation?

Ana is seeing a new patient who complains of chronic abdominal pain. The patient explains that the pain happens on and off. She has tried to cut out foods that she thinks may be irritating her stomach. She has had abdominal scans to see if there is intestinal blockage. The patient explains that she has tried several probiotic drinks and pills to balance her stomach. Ana already knows what course she’d like to take with this patient, but she is working on her communication skills. What would be the BEST way to offer confirmation to this patient?

Bryan is assessing a patient complaining of migraine headaches. The patient says that the last headache began after she ate a bagel, and she is convinced that she must be intolerant of the gluten. Bryan does not agree with this assessment and wants to explore other reasons behind the patient’s migraine headaches. Still, he wants to encourage communication and trust between himself and this patient. What would be the BEST way to offer her confirmation?

During a yearly checkup, a patient mentions to Mariah that sometimes he feels his heart speed up. He says it’s not something that happens regularly, but he is worried that it might mean he is going to have a massive heart attack like his father did. Mariah does not believe that what the patient is feeling absolutely means that he will have a heart attack, but she is glad that he is self-disclosing. What would be the BEST way to offer confirmation to this patient?

Yolanda is assessing a patient with a fractured ulna. The woman says that she fell while carrying laundry up the stairs and must’ve landed wrong on her arm. Yolanda is looking at the patient’s arm and feeling for a pulse while the woman explains what happened. She sees bruising on the patient’s upper arm and asks what caused it. As the patient explains that the bruise was from something earlier in the week, Yolanda records the patient’s vital signs on their chart. A few weeks later, another nurse notes that the patient has been brought in again, badly beaten by her husband. Yolanda realizes that this must’ve been what happened before, but she didn’t catch it. What could Yolanda have done differently in her communication with this patient?

Melinda’s patient is explaining that she noticed a rash that comes and goes. The patient worries that the rash could be caused by some kind of allergy, but she is not sure. As Melinda listens, she notes that she cannot see a rash on the patient. The patient tells Melinda that the rash is not there now, but it does happen. How could Melinda show her patient that she understands their concerns?

Nick is examining a patient who complains of a fever and weakness. They say that their head has been hurting and they have a stuffy nose. The patient is convinced that they have the flu and ask Nick to give them a prescription for antibiotics. Nick explains that the flu is caused by a virus, and viruses are not affected by antibiotics. The patient insists that the last time she had these symptoms, it was the flu, and the doctor gave her antibiotics to clear it right up. What is the BEST way for Nick to handle this situation?

Yousef is suffering from an uncomfortable rash on his chest and back. He goes into the emergency room for treatment. Amber is the physician on call. When she enters Yousef’s room and asks him to explain what the problem is, Yousef refuses to make eye contact. He says that coming in was unnecessary and apologizes for wasting Amber’s time. What might have caused this lack of communication?

Naomi works in a clinic in an area where many people are addicted to painkillers. She sees a new patient who explains that he fell off a ladder while painting his house. He is now unable to walk upright or else he experiences severe pain. Naomi does not think this is the case and refuses to take any x-rays of the patient’s spine. She advises him to take over-the-counter Tylenol until he feels better. Naomi’s patient leaves unhappy and seeks help in an emergency room. What might have prevented this lack of communication?

Prisha has a patient who is discussing her long fight with fatigue. She explains to Prisha how she at first became exhausted when she was working full-time. She cut down her schedule to work only a few days a week but still felt exhausted at the end of the day. The patient explains changes she made to her routine, diet, and exercise to try to feel better. She begins to list all the ways her life has changed because of this symptom. Prisha is on a tight schedule but wants to encourage self-disclosure in all her patients. How might Prisha show that she is listening to her patient?

Being in a healthcare setting can be intimidating for many patients. They want to get help, but they may be shy about expressing themselves. A medical professional’s body language can also help put a patient at ease. Which medical professional would MOST likely make a patient feel comfortable expressing themselves?

On the scene of a car accident, emergency responder Gia is assessing a 60-year-old man whose car was rear ended by a truck. The man insists that he is fine and encourages Gia to assess the passengers of the truck instead. Gia assures him that other responders are on their way to help but encourages him to let her finish assessing him first. Every question she asks is met with, “No problem, I’m fine.” But as Gia gently presses on the man’s clavicle, she sees his forehead wrinkle up. He sucks in a quick breath. Even though the patient says he is fine, what should this indicate to Gia?

It is cold and flu season. Todd is examining a six-month-old baby with a runny nose and fever. He has seen many cases in the last day or so. Todd looks at the baby’s throat, ears, and nose. Todd notices the baby pulling at its right ear. What might this body language indicate?

Olivia is on the cleaning crew at a busy hospital. She begins her day in the patient’s rooms on the recovery floor. Hospital policy says that Olivia must change the sheets, empty the trash, clean the bathroom, and replenish supplies. Her shift begins at 6 am. Olivia always feels bad because her first few rooms contain sleeping patients. What is the BEST way for Olivia to handle cleaning patient rooms at this hour?

Patients need to feel that medical professionals are working with them and that they are not alone. One way to convey this feeling is by using the word ‘we’ when addressing the patient. This is not always the case, though. In which situation would using ‘we’ NOT be appropriate?

Xander is interested in the medical field but does not think he could handle dealing with patients or blood. He is also minoring in engineering, so his professor suggests that he look into the advances in robotics that have been made recently. The professor explains that robots can be used to help patients, and Xander can be a part of designing these robots. Once Xander completes his degree, what will his medical robots MOST likely be used for?

Which situation demonstrates one downside to electronic medical records?

Charlotte’s dental practice mails out reminder postcards to patients every six months. Charlotte instructs her staff to begin gathering email information from patients so that they can send the reminders as emails. How would Charlotte’s practice MOST benefit from emailing reminders instead of sending postcards?

Mia sent the results from an EKG testing strip to the cardiologist who ordered it by email. The cardiologist calls Mia to complain that he did not receive the email. Mia checks her records and sees that the email was sent. She verifies that she spelled the cardiologist’s email correctly. Still, he insists that he did not receive the results. What MOST likely has happened to Mia’s email?

Jamal’s patient calls him and is irritated that he has still not received the email instructions for the fluoroscopy test he is scheduled for. Jamal looks at his computer and sees that he did, in fact, send the patient’s instructions. The patient insists that he has not received them. What would be the BEST way for Jamal to handle the situation?

Destiny is a lab tech performing a blood test on a patient. She tells the patient that she will send them an email when the results are in so that they can call her. The patient wants to know which email Destiny’s lab has on file because he doesn’t want it to go to his corporate email. What is MOST likely the reason for the patient’s cautiousness?

Jasmine is a lab technician who believes she has found a new type of virus. She takes digital photos of her sample to forward to send to the CDC. A scientist at the CDC opens the photos Jasmine has sent and compares them to the already known virus types that are in the database. What type of telecommunication is this an example of?

Worried about her daughter’s fever, Kiara contacts the pediatrician’s office. Since it is after hours, no one is in the office. The pediatrician suggests that Kiara do a video call so that she can discuss her daughter’s symptoms and formulate a plan. What type of telecommunication is this an example of?

Khalil has had arrhythmia in the past, and it seems to be getting more frequent. Now Khalil has a patch monitor placed under his skin which collects information on his heart rate and sends it wirelessly to his cardiologist. What type of telecommunication is this an example of?

Mike and Pam meet another couple, Alta and Glen, in childbirth class. They discuss the obstetricians that they are seeing and a little bit about their birth plan. Alta says that she and Glen have hired a doula to assist them during the delivery. Mike and Pam have never heard of such a thing. They say that they want their baby born in a hospital under the care of licensed doctors. Glen explains that he and Alta are planning to use the hospital as well, and a doctor will deliver their baby. Mike wants to know, then, what the doula does. How would Alta MOST likely explain this?

Jordan is an oncologist who has just diagnosed a patient with an aggressive thyroid cancer. She believes that the patient’s best chance for recovery is if Jordan performs surgery to remove his thyroid. Because Jordan’s patient is a member of a culture who does not believe in surgical intervention, he asks her if he might try some traditional herbal remedies before he submits to a surgery. How can Jordan show respect for her patient’s culture as she answers this question?

Yusuke comes from a culture where it is not the custom to make small talk with patients. When he begins his residency in the United States. however, several patients complain about his brusque ‘bedside manner.’ How might Yusuke adjust his communication in order to better accommodate the culture of his patients?

Sanjay is discussing test results with his patient, Hiro. Hiro’s wife is also in the office to hear the news. Unfortunately, Sanjay tells Hiro that he has tested positive for a degenerative disease. Hiro’s wife is understandably upset, and Hiro reaches out to comfort her. Still, he shows no emotion. Sanjay wants to make sure that Hiro has all the information he needs but he senses that Hiro is not from a culture where asking questions of authority figures is encouraged. What might be the BEST way for Sanjay to encourage Hiro to speak up?

Gabe is a pediatrician in a busy city clinic. He sees children of refugees regularly. One patient comes in with a cut on his leg. The cut has become infected. Gabe explains to the boy’s mother that the cut must be cleaned regularly and bandaged to prevent damage to the skin tissue. When the child comes in for a follow-up, his leg is swollen, red, and inflamed. Gabe can see that his directions have not been followed, and now the infection has spread. What is MOST likely the reason for this patient’s noncompliance?

Emma is a nurse in the emergency room. She is trying to help a patient who speaks another language. The patient is clutching at his chest while repeating the word ‘help.’ Emma can see that the patient is having cardiac issues. Since the emergency room deals with cardiac issues frequently, the doctors and nurses spring into action. They perform tests and insert IV fluids to stabilize the patient. Even though the patient is already getting the treatment they need, why might Emma call for an interpreter?

What adjective is used to describe teams that have a commitment to each other and a shared sense of pride and accomplishment in what the team achieves?

With a de-emphasizing approach to conflict, the focus is put on what?

Sachi is the head of respiratory therapy at a busy hospital outpatient center. She notices that one of the respiratory therapists, Jeanine, tends to run long with each patient. Sachi is glad that Jeanine feels comfortable chatting with patients, but other therapists have complained that Jeanine’s long appointments throw the schedule of the whole center off. How might Sachi BEST handle the situation with Jeanine?

Patient reports are due by 5:00 pm every weekday. The radiology department seems to always be the last department to submit reports, and they are usually four to five hours late. Manuel is the director of the hospital but has only recently started in this position. What might be the BEST way for Manuel to encourage punctuality in the radiology department?

Liu oversees the phlebotomists in a hospital lab. She begins to receive calls from the billing department, as well as doctor’s offices, complaining that they have not received the correct paperwork on their patients. Liu asks each of her staff about the reports. Every phlebotomist tells Liu that they did the blood draw on the patient but thought that another person was supposed to file the paperwork. What would be the BEST way for Liu to resolve this situation?

Gia, the charge nurse on a busy recovery floor, notices that someone keeps forgetting to reprogram the pump when setting up a new IV medication. The patient then receives the medication at whatever rate the machine was programed to prior. So far, nothing dangerous has happened but Gia must make sure this error does not continue to happen. She looks over the records and manages to narrow it down to one nurse: Hae. Hae should know how important this is, but Gia imagines it is just carelessness. What would be the BEST way for Gia to handle this issue?

The radiology techs who work under Rohan know when they’ve done something wrong because it is the only time he stops by to chat. When Rohan is seen headed toward the department, word goes around quickly that someone is in trouble. Rohan gets the feeling that his team members don’t want to talk to him. What would be the BEST move Rohan, as a leader, could do to make the team more comfortable?

When they are working on the same day, two EKG techs always end up in an argument over who gets to take lunch first. Camille is their supervisor, and as her morning progresses, she almost feels the stress taking hold. She knows that about 11:30, one of the two techs will seek her out to either complain about the other having already taken lunch or to ask if they could go first. No matter what Camille decides, someone always leaves angry. What would be the BEST way for Camille to resolve this issue?

Henry is the senior pharmacist on staff at a local retail pharmacy. He has two pharmacists who work for him on a varying schedule. There are also two technicians but both pharmacists prefer one over the other. When he is making up the tech schedule, both pharmacists demand to have their favorite tech working on their days. Since Henry deals with conflict by compromising, what will he LIKELY do?

Valentina recently received a promotion to become the head lab tech in a busy city lab. One of the other techs is annoyed because she feels more qualified than Valentina. She begins to call in sick at the last minute, causing Valentina to work her shift. Valentina tells the tech that she will only cover three times, and after that, the tech will be put on probation for unexcused absences. The tech balks and continues to call in sick. Since it is in Valentina’s nature to be competitive when there is conflict, how will she LIKELY react to this?

Ilan manages a trauma team in an emergency department. There has been some conflict between the x-ray tech and the nurses when it comes to emergency situations. The x-ray tech says that the nurses are constantly in the way when he is trying to take a chest x-ray. The nurses say that hooking up the patient’s IVs and getting them in place is more important and that he can wait until they are finished. Since Ilan tends to avoid conflict, how will he LIKELY handle this situation?

Trinity is tasked with improving the organization of her department’s storage area. The storage area has become a drop off for much of the team member’s lost items. Some workout clothes have been in there for over a year. A few team members like to put their bikes in the storage area during working hours. There are some strong opinions about what qualifies to be in the storage area. Since Trinity thinks it is best for everyone to collaborate, what will she MOST likely suggest?

Ava is the senior radiology tech on the floor. Two other radiology techs come to her, arguing about whether it is necessary to use a lead thyroid shield in all circumstances. One insists that it is necessary to save every patient from potential radiation. The other says that the guidelines only call for thyroid shields when there is going to be an x-ray of the head, neck, or chest. Since Ava believes that the rules are important in this situation, what will she LIKELY do?

Even though the trauma team is a group of different healthcare professionals with different training, why are they so effective when it comes to the quick treatment of patients?

The agreement of all team members on decisions is called what?