Font size
WorksheetsVKAM Quiz4
Total questions: 14
Worksheet time: 12mins
All failed delivery orders should be returned to the seller within (a) days from the TTS/Shipped date.
All (a) should be return to the seller within 25 calendar days.
If the item is not returned after 25 days, the seller can file a claim within (a) days from its 25th day.
All sellers are still required to conduct a (a) of the outer packaging and of the airway bill of the return packages.
Sellers must (a) if there is no major damage and the parcel belongs to your shop.
What documents are needed when filing a claim for the reason Missing item?
Proof of return
Photo of the package that was returned to you
Photo of how you usually pack the item
Photo of the shipping label attached to the package you received
What are the invalid reason for filing a claim?
Air waybill does not belong to the seller
Rejected parcels with correct labels and in good condition
Damaged item inside a parcel with good outside packaging
Filed claims that are within the allowed time period
A seller will need to file a claim if the parcel was tagged lost or damaged by the courier.
True
False
What are the reasons that the sellers can file a dispute if a seller’s claim is rejected?
Item returned to the merchant
Incorrect item details
Proof Provided by merchant not valid
Accept if there are signs of tampering or replaced packaging for failed deliveries
True
False
How can a seller conduct a visual quality check?
Check the outer packaging of the parcel
Check the shop name on the air waybill
Open the parcel to check the item inside
Arrange in order for sellers that will be filing a claim.
1. Attach the signed rejection form when you file for claims
2. Take a picture of the parcel with the ay bill
3. Fill out a rejection form and make the courier sign the rejection form
4. Take a picture of the courier’s ID
5. If there are damages, take a picture of damages
2, 5, 4, 3, 1
1, 2, 3, 5, 4
3, 5, 4, 1, 2
How long is the filing period for sellers that will be filing a claim for the reason Declined to receive from 3PL
7 days from the rejection date
7 days from the received data
30 days from the delivered date
Why will the claim request the seller will send be rejected if the order is tagged delivered?
The order cannot be file for claim because it has been returned to the seller.
The claim will not be accepted because the order is in “delivered” status.
There’s an existing claim for the Seller Center Item ID the seller is filing.
