WorksheetsOperations Management
Total questions: 10
Worksheet time: 5mins
Operations Management is a _________ process:
Translation
Transformation
Transaction
Transition
Which of these Managers would be least likely to be considered in an operations management role within an organization?:
Production Manager
Reservations Manager
Financial Risk Manager
Quality Manager
Which of these would an operations manager not be responsible for?:
Safety and maintenance
Sales and marketing
Selecting suppliers
Recruiting employees
Which of these statements accurately captures a current trend in operations?
Cost competition is more important than any other basis for competition
There is increased focus on local markets and local competition.
Products and services are designed more quickly and by teams.
Jobs are increasingly specialized as workers focus on basic assembly tasks
Productivity increases when :
Outputs decrease while inputs remain the same.
Inputs and outputs increase proportionately.
Inputs decrease while outputs remain the same.
Inputs increase while outputs remain the same.
Which one of the following would not generally be considered an aspect of operations management?
Work methods
Secure financial resources
Maintain quality
Product or service design
Which one of the following is not a typical question dealt with by an operations managers?
How much capacity will be needed in the months ahead?
What is a satisfactory location for a new facility?
Which products/services should be offered?
How to motivate employees?
Which of the following would NOT normally be considered a general characteristic of a service?
Production and consumption can always be spatially separated.
Low contact services can often be made more efficient than high contact services.
Production and consumption are simultaneous.
Many services involve both tangible and intangible outputs.
The dominant operation for a bank is:
Processing complaints
Processing materials
Processing information
Processing customers
The first step in choosing a location for a service facility involves answering which of the following questions?:
What is the purpose of the service and how will success be measured?
How many facilities will be constructed?
Are the potential sites limited due to access, zoning restrictions, labor availability…?
All of the above questions must be asked.
