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WorksheetsTelephone etiquette and telephone handling
Total questions: 10
Worksheet time: 5mins
Which statement is True? Telephone etiquette includes …….
the way you greet a guest.
the way you see a guest.
the way a guest greets us.
the way a guest greets us.
Is the statement true or false “Smile even though you are on the telephone”?
True
False
We should announce the name of our organization if?
it is an external call.
it is an internal call.
it is an interdepartmental call.
Do not place the call on hold for more than __________________
60 Seconds
05 Seconds
30 Seconds
03 Seconds
Answering any incoming call should be within ______________ rings
2
3
4
1
Example of unacceptable phrase is:
Yes Mam/Sir
One moment please
You will have to wait
Thank you
Complete the sentence “If you say you will call back to the guest….
do so as soon as possible”.
do when you have the right information”.
do when you feel like”.
Answer the phone with merely saying “hello” or “yes”.
True
False
Is the statement true or false “Keep talking to another person while answering phone”?
True
False
Close the call by saying:
Thank you for calling
Thank you
