WorksheetsCorrigo Facts
Total questions: 21
Worksheet time: 11mins
Who is responsible for your Corrigo tickets each day?
Facilities Manager
Lead Engineer
Me
Co-worker
When should you close a Corrigo ticket?
Right before you leave the issue.
On Friday's.
At the end of the day.
The next day is good.
When should I create a ticket for something?
When I see something I want to work on.
When I finish my tickets and need work to do.
When I need to add time to my day.
When someone in the hall asks me to.
Who's name should go on all self-created tickets?
My name.
Ramon or Zorina
Marquie.
No name.
I should add pictures to all my tickets.
Yes, after pictures.
Yes, one before I start.
Yes, before, during, and after.
No, I don't need pictures.
How many total hours should you have in Corrigo tickets at the end of the day?
8 hours
4 hours
2.5 hours
6.5 hours
Can I go over 8 hours in one day?
Yes, If I need to.
No, I should never be over.
Yes, that is normal.
No, but if I am it's ok.
Where should I put note on my Corrigo phone app so the customer can see them?
In notes.
In the comment section.
No note are required because the customer does not read them.
In the completion notes.
Which note is not acceptable?
Repaired the urinal flush valve and it is now working properly.
Adjusted the temperature and confirmed the temp is now in the correct range.
Replaced the floor tile and confirmed it is installed properly.
I fixed the toilet.
Which tickets should you complete first after your PM tickets?
The first ticket I see in my box.
The ticket at the top of the list.
The overdue tickets.
The oldest ticket in my box.
How many tickets minimum should you complete each day?
2
4
6
8
When you don't know what a ticket is asking you what should you do?
Call or email Marquie.
Call or email Ramon.
Call or email Zorina.
Call or email the person who put the ticket in.
When you need help with how to fix something who do you contact?
Marquie
Ramon or another engineer
Zorina and Jeff
No one. Just push the ticket to someone else.
When are you able to move a ticket to another person?
When I have too many tickets.
When I can't fix the item listed and I don't want to look it up on YouTube or ask someone to show me.
When I have spoken to the person I want to send it to and then say ok, they will take it. Then I send it to them.
When I am tired and don't feel like working.
When you have to leave a job that is not finished what do I need to do before I leave unless it is an emergency?
A note with the status of the job and time spent on it.
Nothing; just go back later and finish it all at one time.
Send it to another technician to finish.
Send it to Ramon to look at.
Who is responsible for ordering parts and putting the parts ordered on the ticket? (A sign needs to go up when waiting on parts.)
Ramon
Zorina
Me
Marquie
For safety; what do you need when you are on a ladder?
Gloves, Steel toes, Company shirt, Flash light
Company shirt, Steel toes, Tools,
Safety cones, Steel Toes, Company shirt, and hard hat.
Hard hat, steel toes, safety harness, Head lamps, Safety gloves.
What should I do with all company tools before I leave for the day?
Leave them where you are working so you can use them again tomorrow?
Put them back in the plant where they belong in its proper location so others can find and use them on their shift.
Put them in an electrical closet until the next day.
Put them back on your cart for later use.
Who is responsible for cleaning up behind each job?
Me.
Janitorial.
The technicians.
Ramon
If I don't feel well I should do which item below?
Go into work until it gets bad.
Go to work and tell someone until someone can relieve me.
Call Ramon and tell him I can not come in on my shift because I don't feel well. Explain the issue. If it is Covid symptoms then explain to Ramon that is the reason you can not come in.
Just don't go into work and wait for someone to call looking for you.
Who has access to the tickets we are working on.
Marquie, Ramon, Zorina, and some of the other technicians.
Our team only.
No one but me.
Quest upper management, C&W staff and C&W upper management,
