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WorksheetsCommunication
Total questions: 25
Worksheet time: 18mins
When the person receiving a message interprets it the same way the sender meant it, it is __________________ communication.
good
misunderstood
effective
confusing
Our facial expressions, tone of voice, movement, appearance, eye contact, gestures, and posture are called _____________________.
verbal communication
nonverbal communication
65% of communication is ______________________.
verbal
nonverbal
True or False?
Sometimes our body language can send a message that is different from what we meant to say.
True
False
We can say that nonverbal communication is
Communicating using gestures
Using body language to convey information
Getting messages across through facial expressions
All of the above
True or False: Communication is more than just talking face to face?
True
False
What is Body Language?
Postures, gestures, and facial expressions.
The exchange of information through the use of words.
Your words say one thing but your body language say another.
Speak from your point of view.
Good listening skills include what?
Smiling and waving at people
Yelling loud at people
Writing in slang.
None the above.
Hearing, thinking about and responding to another person’s message is
Mixed Messages
Active Listening
Body Language
The exchange of information through the use of words or actions is
Active listening
Body language
Communication
Aggressive
A situation in which your words say one thing but your body language says another is
Active listening
A mixed message
Body Language
Which of the following is considered a speaking skill?
Make clear, simple statements
Paying attention
Rereading your words before you send a message
Which of the following is considered a listening skill?
Thinking before you speak
Writing clear, simple statements
Paying attention
Which of the following is an example of a rule for effective communication:
The message must be clear
Sender must deliver the message clearly and concisely
Receiver must be able to hear and receive the message
all the above
Any communication that conveys a message consisting of words is called
verbal communication
written communication
oral communication
non-verbal communication
A particular look or gesture is an example of
oral communication
written communication
verbal communication
non-verbal communication
Marge is resigning from her company. Which is the best way for her to communicate this information?
Text her supervisor.
Speak to her supervisor in person.
Send a group email to the entire company.
Leave a sticky note of her supervisor's desk.
Ahmad is attending a work meeting. When is it appropriate for him to use his smartphone?
If the meeting is boring.
If the speaker cannot see him using it?
If his supervisor is not present.
If the meeting specifically requires the participants to access information online.
Carla works at an accounting office. Which of the following should she do before sending a work-related email?
Check that the names and addressed of the intended recipients are correct.
Ensure the email has subject line, required attachments, a pleasant greeting, and her contact information.
Proofread and check for confidential information in the email and it's attachments.
All of the above.
Olivia is careful of how she communicates with people at work. Which is an example of positive nonverbal communication?
Smiling and nodding.
Asking and answering questions.
Crossing her arms and sighing.
Rolling her eyes and frowning.
Zoe is a computer technician. An older customer is asking the same questions repeatedly. What should Zoe do?
Tell the customer, "You already asked that question."
Sigh and roll her eyes at the customer.
Try using different words, a drawing, or a demonstration to answer the questions.
Stop answering the questions and walk away.
Mia is participating in a conversation. Which demonstrates her good listening skills?
Nodding and making eye contact.
Checking her phone for text messages.
Looking around the room.
Interrupting the person to ask a question.
Marcus is in a face-to-face interview. Which is an example of positive nonverbal communication?
Looking around the room.
Talking about why he is the best candidate for the job.
Sitting up straight and making eye contact.
Reading his resume' out loud.
