If a guest has a party airlock, the user would be able to book in another place like a private room.

The daughter of the Host is calling to know how to cancel a reservation, you can provide the information of how to proceed and escalate the ticket.

A guest is calling because the bed has bed bugs, which department handle the situation

Is the H able to cancel a reservation in "Awaiting Payment" status

If a Guest wants to cancel a reservation due to an extenuating circumstance, as it is an extenuating circumstance, it should be transfer to resolutions 1

If an UNVERIFIED user is unable to authenticate fully the account because she did not provide the e-mail address linked to the account, as she provided the rest of the information, we can go ahead and assist the user

If the reservation is CBA, CBH or CBG and the user is asking for the refund it should be handled by R1

If we are waiting for support we can place the user on hold for MORE than 2 minutes until we have the answer