WorksheetsTEP18 Restaurant service/ preparing for the test/ 10.02.2021
Total questions: 40
Worksheet time: 21mins
An expensive meal that requires reservation = ...
fast food
casual dining
fine dining
take-away
At the restaurant, a group of four people and how many are in the group is called a ... of 4 .
party
part
groups
selection
The first thing you have when you have your food, something small that tastes good = a(n) ...
appetizer / starter
main course
sides & substitutes
dessert
Lower price food or better food for the same price = ...
an appetizer
a special of the day
a main course
a dessert
With their main course a customer can get extra food. This extra food is called ...
sides
substitutes
appetizers
aperitifs
The food they have after having their main course ...
dessert
appetizer
sides
desert
The payment for the food and the service is called a ...
receipt
bill
check
cheque
When they give some money extra to the service because they got good service ...
tip
tax
hint
charge
In North America the tip (extra money for the service) is about _________ and may or may not be included in the check.
from 5 percent to 10
from 10 percent to 20
from 20 percent to 30
about 50 percent
Which of the following is sometimes used with a beverage?
A fork
A straw
Chopsticks
A knife
When do most people eat an appetizer?
Before a meal
After a meal
During a meal
At any time
Which material is used to make napkins?
Glass
Paper
Spices
Cloth
Which of the following things is sometimes refilled?
A bill
A menu
A cup of coffee
A home delivery order
Which of the following things do people sometimes reserve?
Fast-food
A customer
A bowl of soup
A restaurant table
Which of the following things do most people do with a tray?
Put things on it
Cook things with it
Drink with it
Cut things with it
Jill works behind the counter at a fast-food restaurant. The restaurant prides itself on great food and quick service. Right now, a man is staring up at the menu trying to decide what he wants to order, and a line is quickly forming behind him. Jill asks, “May I take your order?” but he remains silent. This customer is
complaining
suspicious
dishonest
slow/methodical
The person who serves people in a restaurant is the ........
Servant
Waiter
Waitress
Server
Bon appétit!
Eat!
You appetite is strong!
This is disgusting!
Enjoy your meal!
Mr. Z orders a beefsteak that is cooked so that it is still slightly pink inside. How would he like his steak cooked?
rare
medium
well-done
over-cooked
Adam helps customers choose the perfect bottle of wines to go with their meals. What is his job?
head waiter
bartender
sommelier
maitre d'
That new waitress is nervous. There's more coffee in the __________ than in the cup.
saucer
plate
dish
course
What do you see?
Tablecloth, fork, tray, boiled broccoli
Napkin, dish, fork, steamed broccoli
Steamed broccoli, napkin, fork, tray
Tray, spoon, steamed broccoli, napkin
Which of the following is the first step in the restaurant service process?
Take the drinks order
Unfold the napkin
Greet and seat the guests
Present the menu
Guest: I am ________ but this is not like what I have ordered.
Waiter: May I check your order, Ma'am?
sorry
happy
apologize
waiting
Waitress: These are your _______, sir, a roast chicken with mushroom sauce and a glass of avocado juice.
requests
orders
recommendation
refund
Guest: Excuse me, I got a wrong food. But no need to say sorry, you all must be tired. It's okay, I can eat this.
Waiter: Alright, ma'am. ________ for your kindness.
Thanks
Thank you
I'm sorry
I give
Guest: Can I ____ my seat to the corner? I don't feel comfortable here.
Waiter: It's not a problem, ma'am.
book
recommend
refund
change
Waitress: Do you want to _____ with credit card, sir?
use
pay
fund
go
Waitress: We will _______ your new food right away, sir. We are sorry for the inconvenience.
order
take
prepare
thank
Waiter: Please _____ us know if you are ready to order.
let
tell
help
serve
Guest: I want to cancel my reservation for next week. Can I get a _____?
refund
reserve
remove
request
What's that?
a platter
a bowl
a saucer
a ladle
No nuts, please. I'm ________ them.
allergic for
allergy to
allergic to
allergic into
What is a dessert?
A: Excuse me, how ............ lemonade would you like?
B: We'll have a jar please.
many
much
some
any
What does the waiter say? Check all the appropriate boxes.
Would you like something to drink?
Is that all?
Are you ready to order?
Can we have the menu, please?
