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TEP18 Restaurant service/ preparing for the test/ 10.02.2021

Total questions: 40

Worksheet time: 21mins

Name
Class
Date
1.

An expensive meal that requires reservation = ...

a)

fast food

b)

casual dining

c)

fine dining

d)

take-away

2.

At the restaurant, a group of four people and how many are in the group is called a ... of 4 .

a)

party

b)

part

c)

groups

d)

selection

3.

The first thing you have when you have your food, something small that tastes good = a(n) ...

a)

appetizer / starter

b)

main course

c)

sides & substitutes

d)

dessert

4.

Lower price food or better food for the same price = ...

a)

an appetizer

b)

a special of the day

c)

a main course

d)

a dessert

5.

With their main course a customer can get extra food. This extra food is called ...

a)

sides

b)

substitutes

c)

appetizers

d)

aperitifs

6.

The food they have after having their main course ...

a)

dessert

b)

appetizer

c)

sides

d)

desert

7.

The payment for the food and the service is called a ...

a)

receipt

b)

bill

c)

check

d)

cheque

8.

When they give some money extra to the service because they got good service ...

a)

tip

b)

tax

c)

hint

d)

charge

9.

In North America the tip (extra money for the service) is about _________ and may or may not be included in the check.

a)

from 5 percent to 10

b)

from 10 percent to 20

c)

from 20 percent to 30

d)

about 50 percent

10.

Which of the following is sometimes used with a beverage?

a)

A fork

b)

A straw

c)

Chopsticks

d)

A knife

11.

When do most people eat an appetizer?

a)

Before a meal

b)

After a meal

c)

During a meal

d)

At any time

12.

Which material is used to make napkins?

a)

Glass

b)

Paper

c)

Spices

d)

Cloth

13.

Which of the following things is sometimes refilled?

a)

A bill

b)

A menu

c)

A cup of coffee

d)

A home delivery order

14.

Which of the following things do people sometimes reserve?

a)

Fast-food

b)

A customer

c)

A bowl of soup

d)

A restaurant table

15.

Which of the following things do most people do with a tray?

a)

Put things on it

b)

Cook things with it

c)

Drink with it

d)

Cut things with it

16.

Jill works behind the counter at a fast-food restaurant. The restaurant prides itself on great food and quick service. Right now, a man is staring up at the menu trying to decide what he wants to order, and a line is quickly forming behind him. Jill asks, “May I take your order?” but he remains silent. This customer is

a)

complaining

b)

suspicious

c)

dishonest

d)

slow/methodical

17.

The person who serves people in a restaurant is the ........

a)

Servant

b)

Waiter

c)

Waitress

d)

Server

18.
The principal part of the meal is the ........
a)
main course
b)
dessert
c)
appetizer
d)
beverage
19.
A cook in a good restaurant is called a
a)
cooker
b)
cook
c)
chef
d)
food
20.
If you like meat cooked for a short time, you like it ........
a)
raw
b)
rare
c)
medium
d)
well-done
21.

Bon appétit!

a)

Eat!

b)

You appetite is strong!

c)

This is disgusting!

d)

Enjoy your meal!

22.

Mr. Z orders a beefsteak that is cooked so that it is still slightly pink inside. How would he like his steak cooked?

a)

rare

b)

medium

c)

well-done

d)

over-cooked

23.

Adam helps customers choose the perfect bottle of wines to go with their meals. What is his job?

a)

head waiter

b)

bartender

c)

sommelier

d)

maitre d'

24.

That new waitress is nervous. There's more coffee in the __________ than in the cup.

a)

saucer

b)

plate

c)

dish

d)

course

25.
Excuse me, could you ____________ the table? These glasses are from the previous customers.
a)
clear
b)
clean
c)
take out
d)
lay
26.

What do you see?

a)

Tablecloth, fork, tray, boiled broccoli

b)

Napkin, dish, fork, steamed broccoli

c)

Steamed broccoli, napkin, fork, tray

d)

Tray, spoon, steamed broccoli, napkin

27.

Which of the following is the first step in the restaurant service process?

a)

Take the drinks order

b)

Unfold the napkin

c)

Greet and seat the guests

d)

Present the menu

28.

Guest: I am ________ but this is not like what I have ordered.


Waiter: May I check your order, Ma'am?

a)

sorry

b)

happy

c)

apologize

d)

waiting

29.

Waitress: These are your _______, sir, a roast chicken with mushroom sauce and a glass of avocado juice.

a)

requests

b)

orders

c)

recommendation

d)

refund

30.

Guest: Excuse me, I got a wrong food. But no need to say sorry, you all must be tired. It's okay, I can eat this.


Waiter: Alright, ma'am. ________ for your kindness.

a)

Thanks

b)

Thank you

c)

I'm sorry

d)

I give

31.

Guest: Can I ____ my seat to the corner? I don't feel comfortable here.


Waiter: It's not a problem, ma'am.

a)

book

b)

recommend

c)

refund

d)

change

32.

Waitress: Do you want to _____ with credit card, sir?

a)

use

b)

pay

c)

fund

d)

go

33.

Waitress: We will _______ your new food right away, sir. We are sorry for the inconvenience.

a)

order

b)

take

c)

prepare

d)

thank

34.

Waiter: Please _____ us know if you are ready to order.

a)

let

b)

tell

c)

help

d)

serve

35.

Guest: I want to cancel my reservation for next week. Can I get a _____?

a)

refund

b)

reserve

c)

remove

d)

request

36.

What's that?

a)

a platter

b)

a bowl

c)

a saucer

d)

a ladle

37.

No nuts, please. I'm ________ them.

a)

allergic for

b)

allergy to

c)

allergic to

d)

allergic into

38.

What is a dessert?

a)
b)
c)
d)
39.

A: Excuse me, how ............ lemonade would you like?

B: We'll have a jar please.

a)

many

b)

much

c)

some

d)

any

40.

What does the waiter say? Check all the appropriate boxes.

a)

Would you like something to drink?

b)

Is that all?

c)

Are you ready to order?

d)

Can we have the menu, please?