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WorksheetsBusiness Organization
Total questions: 14
Worksheet time: 14mins
Convincing employees to always give of their best effort.
motivating
delegating
controlling
planning
Which of the following functions of management gives the subordinate the authority to oversee a task given to them?
co-ordination
organization
delegation
control
In which of the following leadership styles does the leader consult with those likely to be affected before making a decision?
autocratic
democratic
laissez faire
charismatic
Only one of the following conflict strategies are used by employers. Which one?
strike breaker
work-to-rule
overtime ban
go-slow
An example of a non-financial reward would be...
teamwork
overtime
appraisal
job satisfaction
A business uses the radio to advertise a special offer for its products. Is this communication:
External
Internal
both
A company sends an e-mail to staff and customers telling them of the new telephone contact numbers for staff in the finance department. Is this communication:
oral
written
both
Staff gossip spreads a rumour that James, a senior manager, is going to lose his job. Is this communication:
through a formal channel
through an informal channel
both
A company e-mails its sales staff asking for feedback on the public response to a new product. They respond quickly. Is this communication:
Top down
Bottom up
both
An (a) leader is the absolute authority on all matters.
Employers and employees will appoint an arbitrator to resolve a work issue when:
they are seeking suggestions rather than solutions to a conflict issue
they feel that they are in a weak bargaining position
an issue appears to have an easy resolution
they can both trust the arbitrator to come up with a fair resolution
A key benefit of a teamwork approach is that:
Decision-making may take longer
More inputs and ideas can be put into the decision-making process
Some weaker members may be carried by harder-worker ones
There is no central coordination to team processes
The hierarchy in an organization chart illustrates:
the chain of command
the span of control
how flat the organization is
who leads the organization
A key aspect of the work of a trade union is:
management
administration of payment schemes
negotiation
customer relations
