Organizing function includes ________________.

“Hawthorne Studies” research project studied ________________.

The five management functions of planning, organizing, commanding, coordinating, and controlling was proposed by ________________.

In the 1920s, a series of studies were conducted on workers at the Hawthorne plant of the Western Electric Company by Elton Mayo and Fritz Roethlisberger. The most important thing about these studies is that they ________________.

With traditional goal setting, the goals are set at the top level of management and ________________.

Planning is a decision making process that address the specific future of an organization. It involves defining the organization’s goals, establishing an overall strategy for achieving those goals, and developing a comprehensive set of plans ________________.

Management by objectives is a management system in which the first step is setting specific performance goals that are ________________.

The decision making process begins when someone identifies the real problem. Which of the following statements is the most accurate to describe the “problem”?

Which of the following is the most suitable example to describe the principle of decentralization?

Which of the following statements about work specialization are correct?

i. Work specialization means the degree to which tasks are divided into separate jobs.

ii. Under work specialization, employees will do part of an activity rather than the entire activity.

iii. Under work specialization, jobs are ranked based on their worth or value to the businesses. Less important jobs will be performed after the important jobs.

iv. If jobs are overly specialized, employees may not have enough room for growth.

Matrix structure violates a key element of organizational design called ________________.

Authority should be commensurate with ________________.

What are the factors that contribute to the team’s effectiveness?

i. The task itself should be motivating.

ii. The task itself should be worthwhile with a clear visible outcome so that the people can feel a sense of ownership.

iii. The outcome of the task should be perceived as being important to other people’s lives.

iv. The job should provide the team with an opportunity for self-regulation.

Planning can’t eliminate change. Leaders need to plan in order to ________________.

Which of the following statements about substitutes for leadership are correct?

i. Substitutes for leadership can be categorized into “substitutes” and “neutralizers”.

ii. Leadership may be neutralized by organizational factors.

iii. Highly skilled worker may be considered as a substitute for leadership.

iv. Clear and specific work rules may substitute leadership.

Which of the following statements about leadership style are incorrect?

i. Socio-emotional leaders consider group cohesion and morale.

ii. University of Michigan Studies had identified 3 types of leadership style.

iii. If the quality of work is to be increased, laissez-faire leadership style should be adopted.

iv. Transformational leadership is a style of leadership in which leaders promote compliance by followers through both rewards and punishments.

Which of the following are methods of training?

i. Job enrichment - adding extra responsibilities that make the job more meaningful and to reduce boredom at work

ii. Job enlargement - increasing the scope of a job to motivate employees.

iii. Job rotation – shifting employees between two or more assignments or jobs.

iv. Coaching- employees being coached by a supervisor.

Which of the following statements about sources of performance appraisal are correct?

i. Peers and team members can provide input to the performance appraisal because they often see different dimensions of performance.

ii. Appraisal by subordinates can be used to give superiors feedback on how their employees view them.

iii. Anyone inside the organization who depends on an employee’s work output can provide input to the performance appraisal.

iv. Self-appraisal helps to increase the employee’s involvement in the review process.

Human resource management process includes ________________.

i. introducing the new employee to the different departments of the organization and existing employees within one year from the date of employment

ii. inviting applications from the candidates for the vacancies

iii. conducting preliminary screening to eliminate unsuitable or unqualified candidates

iv. separating employees from their jobs i.e. through termination

Jackson has proven himself to be an able manager. His section has a high project completion rate with the highest-quality product and the lowest defects in his division. In addition, he accomplishes this with fewer full-time people than other managers. Which of the following statements about Jackson’s ability and accomplishment are wrong?

i. Jackson’s ability to get activities completed efficiently and effectively through other people is known as supervision.

ii. Jackson’s ability to get the same amount of product completed with fewer people is a reflection of his effectiveness.

iii. Getting his projects completed is an indication of Jackson’s efficiency as a manager.

iv. If Jackson accomplished his project on time with high-quality results, but he took more time than other managers to complete this, one could say that as a manager he was effective but not efficient.

Joyce has been assigned to several departments during her internship in order to learn different management approaches from different managers. Advise her the correct statements about the different management approaches.

i. While trying to describe a problem, one manager analyzed the basic tasks that are performed by the employees. It is most likely that this manager has studied the work of Frederick Taylor.

ii. A manager emphasized on strict division of labor, formal rules and regulations, and impersonal application of those rules and regulations. This manager was a student of Industrial Revolution concept.

iii. A department used sophisticated computer software to develop models, equations, and formulas that aid other managers to do their jobs. This department utilizes bureaucratic management method.

iv. A manager told Joyce that adopting a single and rigid style of management is inefficient in the long term. The management approach should change depending on the circumstances. This manager was a student of contingency management approach.

Barbara was a regional manager of a reputable television company. She faced many problems and decisions daily, such as how to price each market, who to hire, what kind of technology she should purchase, and how she should handle increasing customer complaints.

One day, a customer called and requested a refund for a recent purchase. Barbara responded to this problem based on the standard operating procedure. Barbara was making a ______________ decision.

Diana needs to make some changes to her company due to its rapid growth. She was given the responsibilities to analyze the company’s present position and decide what the company should do to move forward. She was confused and needed help in making the correct decision. Advise her the correct statements about rational decision making.

i. The first step Diana should take would be to identify decision objectives.

ii. The second step Diana should take would be to evaluate different alternatives.

iii. When Diana is conveying her decision to those affected and getting their commitment to it, she is at the stage of implementing the alternative.

iv. The last step of rational decision making process involves the planning and controlling management functions.

Ronald was hired by a corporation that manufactured parts for the automotive industry. The employees on the assembly line seemed bored, and their motivation was low. Ronald’s employer decided to try to reorganize to increase productivity. The tasks of assembly-line employees are to be changed to allow more tasks to be done by each employee. This is a reduction in ______________.

Abdul’s business is expanding gradually. Abdul concluded that it was impractical and inefficient for all decisions to continue flowing through his office. He granted his key subordinates the authority and responsibility to manage others within their areas of specialty. This organizational structure is best described as a ____________ organizational structure.

A friend of yours is competitive, requires frequent and immediate feedback, and enjoys accomplishing things. She has recently been promoted to a managerial position and seeks your advice. Which of the following statements related to Alderfer’s ERG theory are correct and suitable to be used to advise/motivate her?

i. I believe you have satisfied four sets of needs under Alderfer’s ERG theory which include physiological needs, existence needs, relatedness needs, and security needs.

ii. The next thing you have to focus on would be to grow continuously and release your full potential through this new position.

iii. You may be proud for your hard work but don’t forget your top priority is still to satisfy your existence needs.

iv. You need to maintain good relationships with your colleagues so that your relatedness needs will continuously be satisfied.

Steady Home Appliances Sdn. Bhd. has many branches in different states of Malaysia. Every half year, Joshua, the director of Steady Home Appliances Sdn. Bhd. evaluated each branch according to its contribution to the company’s total profits. Using this measure, he made decision about resource allocations, strategic changes, and other work activities that needed attention. Which control measure was adopted by Joshua to manage all the branches?

Your project team has decided to use bureaucratic control method to monitor a few projects. One of the team members seeks for clarification, asking, “If feedforward controls are the most proactive, then why do we need to use feedback controls?” Which of the following statements can be used to clarify his query?

i. Feedforward controls and feedback controls are compatible. They are used at different stages of the projects.

ii. Feedback controls are used after a process has already been completed or an action has taken place.

iii. Feedback controls involve anticipating trouble, rather than waiting for a poor outcome and reacting afterward.

iv. Feedback controls are important because it involves the setting of standards, rules and regulations to monitor the projects.

You are just being promoted to be a human resource manager in a reputable international company. The first thing you need to do is to design a performance management system for your company. How will you do it?