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IB Business Management Unit 2 A

Total questions: 35

Worksheet time: 35mins

Name
Class
Date
1.

Flat organizational structure

a)

there are only a few layers in a formal hierarchy and hence managers have a relatively wide span of control

b)

self improvement to learn and create new things

c)

refers to formal process of evaluating the contributions and performance of an employee, usually conducted through observations and interviews with the appraisee's line manager

d)

based on having minimal direct input in the work of employees. leaders allow subordinates to make their own decisions and to complete tasks in their own way

2.

Appraisal

a)

self improvement to learn and create new things

b)

refers to formal process of evaluating the contributions and performance of an employee, usually conducted through observations and interviews with the appraisee's line manager

c)

an extension of outsourcing that involves relocating business activities and processes abroad

d)

actors that herzberg considered to increase job satisfaction and motivation levels (praise and recognition)

3.

Mastery

a)

self improvement to learn and create new things

b)

treats their employees as if they were family members, guiding them through a consultation process and acting in the perceived best interest of their subordinates. makes decisions on behalf of the team.

c)

process of hiring suitable workers. this entails a thorough job analysis to ensure that the best candidate is hired

d)

suggests that people in modern societies are motivated by three key factors: autonomy, mastery, and purpose

4.

Recruitment

a)

self improvement to learn and create new things

b)

process of hiring suitable workers. this entails a thorough job analysis to ensure that the best candidate is hired

c)

based on having minimal direct input in the work of employees. leaders allow subordinates to make their own decisions and to complete tasks in their own way

d)

suggests that people in modern societies are motivated by three key factors: autonomy, mastery, and purpose

5.

Motivators

a)

self sufficient to direct our own lives

b)

payment system that rewards staff for the time (rather than output) that they put into work. it is expressed per period of time

c)

process of hiring suitable workers. this entails a thorough job analysis to ensure that the best candidate is hired

d)

factors that herzberg considered to increase job satisfaction and motivation levels (praise and recognition)

6.

Time rate

a)

payment system that rewards staff for the time (rather than output) that they put into work. it is expressed per period of time

b)

suggests that people in modern societies are motivated by three key factors: autonomy, mastery, and purpose

c)

factors that herzberg considered to increase job satisfaction and motivation levels (praise and recognition)

d)

Argued that workers will only be motivated if their input to outcome ratio is seen to be equitable in relation to others in the work force. Believed the degree of equity In the workplace has a direct impact on the motivation on three levels (equity norms, social comparison, cognitive)

7.

Pink's theory

a)

self improvement to learn and create new things

b)

treats their employees as if they were family members, guiding them through a consultation process and acting in the perceived best interest of their subordinates. makes decisions on behalf of the team.

c)

suggests that people in modern societies are motivated by three key factors: autonomy, mastery, and purpose

d)

there are only a few layers in a formal hierarchy and hence managers have a relatively wide span of control

8.

Offshoring

a)

based on having minimal direct input in the work of employees. leaders allow subordinates to make their own decisions and to complete tasks in their own way

b)

an extension of outsourcing that involves relocating business activities and processes abroad

c)

Argued that workers will only be motivated if their input to outcome ratio is seen to be equitable in relation to others in the work force. Believed the degree of equity In the workplace has a direct impact on the motivation on three levels (equity norms, social comparison, cognitive)

d)

suggests that people in modern societies are motivated by three key factors: autonomy, mastery, and purpose

9.

Autonomy

a)

Argued that workers will only be motivated if their input to outcome ratio is seen to be equitable in relation to others in the work force. Believed the degree of equity In the workplace has a direct impact on the motivation on three levels (equity norms, social comparison, cognitive)

b)

self sufficient to direct our own lives

c)

self improvement to learn and create new things

d)

factors that herzberg considered to increase job satisfaction and motivation levels (praise and recognition)

10.

Laissez-faire leadership

a)

based on having minimal direct input in the work of employees. leaders allow subordinates to make their own decisions and to complete tasks in their own way

b)

factors that herzberg considered to increase job satisfaction and motivation levels (praise and recognition)

c)

process of hiring suitable workers. this entails a thorough job analysis to ensure that the best candidate is hired

d)

self improvement to learn and create new things

11.

Self appraisal

a)

payment system that rewards people who meet set targets over a period of time. the targets can be on individual, team or organizational basis

b)

Involves the employees appraising themselves based on predetermined criteria. Appraisees are expected to be honest about their strengths and weaknesses.

c)

official administrative and formal rules of an organization that govern business activity. involves prescribed rules and policies, standardised procedures, and formal hierarchical structures

d)

factors that herzberg considered to increase job satisfaction and motivation levels (praise and recognition)

12.

Performance related pay (PRP)

a)

payment system that rewards people based on the amount that they produce or sell. thus, their pay is directly linked to their level of productivity

b)

payment system that rewards people who meet set targets over a period of time. the targets can be on individual, team or organizational basis

c)

factors that herzberg considered to increase job satisfaction and motivation levels (praise and recognition)

d)

Financial rewards set at a fixed annual rate but paid on a monthly basis

13.

Bureaucracy

a)

payment system that rewards people based on the amount that they produce or sell. thus, their pay is directly linked to their level of productivity

b)

refers to leaders who adopt an authoritarian approach by making all the decisions rather than delegating any authority to their subordinates.

c)

factors that herzberg considered to increase job satisfaction and motivation levels (praise and recognition)

d)

official administrative and formal rules of an organization that govern business activity. involves prescribed rules and policies, standardised procedures, and formal hierarchical structures

14.

Piece rate

a)

payment system that rewards people based on the amount that they produce or sell. thus, their pay is directly linked to their level of productivity

b)

payment system that rewards people who meet set targets over a period of time. the targets can be on individual, team or organizational basis

c)

factors that herzberg considered to increase job satisfaction and motivation levels (praise and recognition)

15.

Autocratic leader

a)

payment system that rewards people who meet set targets over a period of time. the targets can be on individual, team or organizational basis

b)

the skill of getting things done through other people by inspiring, influencing and invigorating them

c)

Refers to leaders who adopt an authoritarian approach by making all the decisions rather than delegating any authority to their subordinates.

d)

financial benefits to employees in addition to their wage or salary

16.

Fringe benefits

a)

refers to leaders who adopt an authoritarian approach by making all the decisions rather than delegating any authority to their subordinates.

b)

process of hiring suitable workers. this entails a thorough job analysis to ensure that the best candidate is hired

c)

factors that herzberg considered to increase job satisfaction and motivation levels (praise and recognition)

d)

financial benefits to employees in addition to their wage or salary

17.

Salary

a)

payment system that rewards people who meet set targets over a period of time. the targets can be on individual, team or organizational basis

b)

Financial rewards set at a fixed annual rate but paid on a monthly basis

c)

Non-monetary favored that motivate people by offering psychological and intangible benefit. Ex: job enrichment, job rotation, job enlargement, empowerment, purpose, teamwork

d)

the skill of getting things done through other people by inspiring, influencing and invigorating them

18.

Non-financial rewards

a)

the process of removing levels in the hierarchy to flatten the organizational structure, thereby widening the span of control in the hierarchy

b)

process of hiring suitable workers. this entails a thorough job analysis to ensure that the best candidate is hired

c)

Financial rewards set at a fixed annual rate but paid on a monthly basis

d)

Non-monetary favored that motivate people by offering psychological and intangible benefit. Ex: job enrichment, job rotation, job enlargement, empowerment, purpose, teamwork

19.

Leadership

a)

refers to leaders who adopt an authoritarian approach by making all the decisions rather than delegating any authority to their subordinates.

b)

the process of removing levels in the hierarchy to flatten the organizational structure, thereby widening the span of control in the hierarchy

c)

the skill of getting things done through other people by inspiring, influencing and invigorating them

d)

Factors that herzberg considered to increase job satisfaction and motivation levels (praise and recognition)

20.

Delayering

a)

The process of removing levels in the hierarchy to flatten the organizational structure, thereby widening the span of control in the hierarchy

b)

the skill of getting things done through other people by inspiring, influencing and invigorating them

c)

factors that herzberg considered to increase job satisfaction and motivation levels (praise and recognition)

d)

financial benefits to employees in addition to their wage or salary

21.

Centralization

a)

financial benefits to employees in addition to their wage or salary

b)

belief that there is no single leadership style that suits all situations. the 'best' style depends on situational factors, such as the attitudes, behaviour and competencies of the managers and workers

c)

practice of hiring people who already work for the firm to fill a position, rather than employing someone new to the organization

d)

occur when the majority of decision making is done by a very small number of people who hold decision-making authority and responsibility

22.

Situational leadership

a)

the skill of getting things done through other people by inspiring, influencing and invigorating them

b)

occurs when people engage in an activity out of their own desire because the person finds it to be challenging, stimulating or fun

c)

belief that there is no single leadership style that suits all situations. the 'best' style depends on situational factors, such as the attitudes, behaviour and competencies of the managers and workers

d)

based on having minimal direct input in the work of employees. leaders allow subordinates to make their own decisions and to complete tasks in their own way

23.

Internal recruitment

a)

the skill of getting things done through other people by inspiring, influencing and invigorating them

b)

factors that herzberg considered to increase job satisfaction and motivation levels (praise and recognition)

c)

practice of hiring people who already work for the firm to fill a position, rather than employing someone new to the organization

d)

occur when the majority of decision making is done by a very small number of people who hold decision-making authority and responsibility.

24.

Extrinsic motivation

a)

an extension of outsourcing that involves relocating business activities and processes abroad

b)

belief that there is no single leadership style that suits all situations. the 'best' style depends on situational factors, such as the attitudes, behaviour and competencies of the managers and workers

c)

occurs when people participate in an activity because of the benefits and rewards associated with doing so.

d)

occur when the majority of decision making is done by a very small number of people who hold decision-making authority and responsibility.

25.

Offshoring

a)

practice of hiring people who already work for the firm to fill a position, rather than employing someone new to the organization

b)

occur when the majority of decision making is done by a very small number of people who hold decision-making authority and responsibility.

c)

Financial rewards set at a fixed annual rate but paid on a monthly basis

d)

an extension of outsourcing that involves relocating business activities and processes abroad

26.

Organizational chart: shows: different functional departments within a business, chain of command, span of control, channels of communication, and levels of hierarchy

a)

True

b)

False

27.

Tall organizational structure: there are many layers in the hierarchy and hence managers have a narrow span of control

a)

True

b)

False

28.

Democratic leader: treats their employees as if they were family members, guiding them through a consultation process and acting in the perceived best interest of their subordinates. makes decisions on behalf of the team.

a)

True

b)

False

29.

Delegation: developing a potential of workers or teams to achieve the best they can

a)

False

b)

True

30.

Maslow's hierarchy of needs: outlines five levels of needs. lower order needs must be met before people progress up the hierarchy. From top to bottom (self-actualisation, esteem needs, social needs, security needs, physiological needs)

a)

True

b)

False

31.

360 degree feedback: Involves collecting evidence abut the appraisers job performance from peers, subordinates, line managers or other parties. Opinions and comments are usually obtained by the use of questionnaires or interviews. These questions focus on the core of competencies of the appraisee

a)

False

b)

True

32.

Pays workers based on a proportion of sales or output contributed by a worker

a)

Commission

b)

Salary

33.

Financial rewards set at a fixed annual rate but paid on a monthly basis

a)

Commission

b)

Salary

34.

Chain of command: refers to the formal line of authority shown in an organization chart, through which formal orders are passed down

a)

True

b)

False

35.

Decentralization:

the process of removing levels in the hierarchy to flatten the organizational structure, thereby widening the span of control in the hierarchy

a)

False

b)

True