A ________ is the information or instructions being passed by the sender to the receiver.

__________ is between members of the same organisation

_________ is between the organisation and other organisation or individuals

The ______________ of the message is the person starting off the process by sending the message.

_________ is a person who wishes to pass on the information to receiver.

The _____________ is the method used to send a message, for example a letter is a method of written communication and a meeting is a method of verbal communication

The _______ is the person who receives the message

___________ is the reply from the receiver which shows whether the message has been arrived, been understood and, if necessary, acted upon.

________ means where receiver confirms that the message has been received and responds to it.

_____________ involves a message which does not call for or require a response

In __________, receiver is not allowed to contribute to communication or to provide any feedback

_____________ is when the receiver gives a response to the message and there is a discussion about it.

In _____________, Both the sender and receiver are involved in the communication process.

________ involves the sender of the message speaking to the receiver

__________ methods include face-to-face, Telephone conversations, Video Conferencing

Information can be given out quickly in Verbal Communication

In Verbal Communication, The body language of the speaker, How they stand, Facial expressions can easily pass the message effectively

In _______________, Films, Videos and PowerPoint Displays, Charts and Diagrams, Posters, Photographs and Cartoons to communicate the message

Posters can be used to explain a simple but important message by means of picture / cartoon

Charts and graphs are difficult for some to interpret in Visual Communication

Visual Communication does not provide information in an appealing and attractive way

In Written communication, ___________ used for internal or external communication and always follow a pre-determined structure

_________ is a written message used only within the Organization

_________ is used to display information which is open for everyone but No guarantee that everyone will read the massage

In ________ Message can be sent between two or more people with help of Laptop / Computer / Smartphone with help of Internet

____________ Provide quick and convenient way to communicate with people and Allows sender to communicate with others where face-to-face communication was not possible

__________Cannot assess the ”Tone’ or ‘Behaviour’ of the sender and cause failure in communication

__________ are Detailed documents about a particular problem and Normally sent to managers before a meeting to discuss the issue

_________ are so detailed that they could not be understood by all employees

In Written Communication, Hard evidence of the message which can be referred in future and Helps in reducing disagreements between the sender and receiver about the content

Written Communication is very expensive, time consuming and slow way to reach large number of people

____________ is when messages are sent through established channels using professional language

___________ is when information is sent and received casually using everyday language

Informal Communication is also known as ‘Grapevine’

________________ is informal workplace communication characterised by conversations between employees and superiors that do not follow any prescribed structure or rule-based system.